Based on the content in his soon-to-be released seventh book titled FLASH POINT, Chief Viscuso draws comparisons between the four most common stages of team development and the four stages of fire - Incipient, Growth, Fully Developed and Decay. During this highly-motivational talk, Chief Viscuso will explain why some teams are consumed with Drama and Conflict while others thrive under pressure. Attendees will be introduced to the 8 essential steps they will need to take in order to reach their peak performance as individuals and team leaders.
Those steps are:
Step 1 – Set Expectations Upfront: Every organization’s culture is created by design or default.
Step 2 – Prepare for Victory: A team wins or loses long before the game begins.
Step 3 – Take Action: Procrastination is the slayer of confidence.
Step 4 – Delegate to Develop: Dividing tasks and developing your people multiplies your chances of success.
Step 5 – Have the Guts to Persist: At some point in a fight, technique gives way to heart and determination.
Step 6 – Adapt When Necessary: The best ideas have to win, even when they are not yours.
Step 7 – Serve All and Serve Well: Always exceed customer expectations, not sometimes, always.
Step 8 – Reward Your Team: The people who work the hardest are often those who feel the most appreciated.
Frank Viscuso served the Town of Kearny, New Jersey (Hudson County) for twentyseven years before retiring at the rank of Deputy Chief. He is the author of 6 books including Amazon bestsellers Step Up and Lead, Step Up Your Teamwork and The Mentor. Chief Viscuso is a highly sought after, internationally recognized speaker who has the ability to move people to action. Over the past decade he has traveled throughout the United States, Canada and Europe and spoken to hundreds of audiences on many topics that include leadership, team building, and customer service. His clients include emergency service workers, sales teams, U.S. Armed Forces, the healthcare industry, small businesses, and large corporations (including Exxon/Mobil). Frank has provided Keynotes at West Point Military Academy and various Universities and has been chosen to be a Keynote speaker for FDIC International in 2022. His seminars and speeches are designed to introduce people to the top traits associated with leadership and to equip them with the skills they will need to lead, inspire, and motivate their teams. Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. Chief Viscuso connects with his audiences through his passionate and often humorous delivery. His “High energy” and “highly-motivational” seminars are designed to equip people with the necessary skills they will need to excel in their chosen field. His proven theories, methods and techniques will help your organization provide exceptional customer service and make a great impression on the people they connect with on a daily basis.