Coronavirus: Policies, Procedures, & Information

In order to KEEP SKATING, we must KEEP HEALTHY.  We ask for your patience and cooperation as we navigate through our phases of reopening. Upon the Ice Arena reopening there are many new policies in place developed for the safety of our patrons and staff.  Please continue to check our website and social media for additional updates regarding the Ice Arena reopening phases and new policies.

 BGSU & Athletic Department Links


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Quick Links

Must Know

  • Face coverings are REQUIRED and MUST BE WORN AT ALL TIMES for ages 3+.
    This includes WHILE ON THE ICE for all participants, coaches, referees, etc.
    There are no exceptions to this policy.  If a face covering cannot be worn due to any circumstance, admittance is not permitted.
  • Everyone entering the Slater Family Ice Arena needs an ICE ARENA ACCOUNT and a SLATER FAMILY ICE ARENA MEMBERSHIP for facility check-in and information purposes.
  • ONLY ONE chaperone to accompany minor participant(s).  No additional siblings or family members permitted.
    • If there are skaters with consecutive ice times, those who are not skating must remain with their chaperone at all times before or after their ice time.
    • Youth Hockey and High School hockey game spectator allowance managed through team/organization.
  • Please be mindful of traffic flow and PHYSICAL DISTANCING while navigating throughout the building, especially in readiness and changing areas.   There is to be NO CONGREGATING or waiting in groups at any time.
  • Please do not come earlier or stay longer than necessary based on your ice time/activity.
  • Please ENTER the Main glass doors and EXIT the west side brown doors through the Main arena.

Detailed Information

The Slater Family Ice Arena will be reopening with a phased approach. This is to ensure a safe and healthy return for all Ice Arena patrons and staff.  Advancing through the phases will require adhering to all policies set by Bowling Green State University, local, state, and federal governments.

ALL Slater Family Ice Arena patrons/family members need an Ice Arena account and a Slater Family Ice Arena Patron Membership for facility check-in and information purposes.

  • We do not want to create duplicate accounts.
  • If you or a family member has participated in any kind of Ice Arena programming, an account should already exist under the email provide at registration.
  • If you are unsure, enter the contact email someone would have provided on the registration and click Forgot Password, an email to reset a password will be sent to that account.
  • For additional assistance please contact an Ice Arena staff member directly or the Newlove Pro Shop at 419.372.2264
  1. DETERMINE if you or a family member may already have an account
  2. CREATE an Ice Arena Account at bgsu.edu/icearena
    1. Click CREATE ACCOUNT and enter information
    2. Add all family members
  3. LOGIN to your account, if already created, and add all family members.
    1. To add family members click MY ACCOUNT, select EDIT ACCOUNT
  4. SLATER FAMILY ICE ARENA MEMBERSHIP
    1. Once logged in – Select MEMBERSHIP
    2. Select SLATER FAMILY ICE ARENA PATRON
    3. Select the GREEN PURCHASE button
    4. CHECK MARK all listed Family Members who will be entering the facility
      1. If you do not see a Family Member - Add the Family Member through MY ACCOUNT at the top before you go any further
    5. READ through the Waiver details
    6. CHECK MARK “I accept the terms of the waiver” at the bottom
    7. FOLLOW prompts to complete transaction
    8. Memberships, check-in’s, purchases can be viewed from MY ACCOUNT – ACCOUNT HISTORY

What to Know Prior to Entry

  • FACE COVERINGS are required upon entry and throughout the facility at all times for ages 3+, including while exercising and on the ice.
  • Sign up family members online for a SLATER FAMILY ICE ARENA MEMBERSHIP (No cost).
  • Pre-registration performed online required for all Ice Arena sessions and programs; Drop-In Figure Skating, Drop-In Hockey, Public Skating, group programming, etc.
  1. CREATE an Ice Arena Account, add all family members (if not already created/included).Contact an Ice Arena staff member (Newlove Pro Shop 419.372.2264) who can help determine or create an account if you are unsure about a previous or current account.
  2. MEMBERSHIP - Sign up family members for a NO COST Slater Family Ice Arena Patron Membership (for registration and check-in purposes).
  3. ACTIVITIES - Register for session/program
  • Daily parking passes needed for Lot 10 (Ice Arena) during enforcement hours Monday – Friday, 7:00am – 5:00pm. Parking passes updated daily obtained via link from online registration confirmation or main contact of a private rental group
  • Participants must arrived dressed and ready to skate. Entering the arena with skate guards on is ideal. Locker room usage and availability is limited and will be assigned based on physical distancing guidelines.  Readiness Areas also provided and assigned based on physical distancing guidelines.  Exceptions may be made for goalies, who may need to put on additional equipment at the rink.
    • Private rental groups – To allow for appropriate physical distancing spaces, ages 15 and younger are asked to get their skates on prior to entering the building.
    • Goalies – It is suggested to come dressed in as much as possible to keep additional items in a small bag and carry leg pads in.  Finished getting dressed in designated area for goalies.
  • Please plan to carry a minimum number of personal items and keep within one bag. (No hockey bags)
  • One chaperone to accompany minor participant(s).  Participants with consecutive ice times must remain with chaperone at all times.
    • Participant(s) and chaperone only, no additional or unattended children
  • Private rental groups must provide an accurate list of participants and chaperones for each ice time, 24 hours before the start of the ice time
  • Enter using Main Glass door entryway, following signage and check-in procedures
  •  Reporting Illness
    • All patrons (including private rental/user groups, skaters, chaperones, coaches/instructors, etc.) asked to report a positive case to Jamie Baringer to initiate COVID-19 response protocol.
    • Patrons will be contacted by Local Health Department if deemed necessary.

Services or activities currently unavailable during initial phases – All services will be phased in upon appropriate guidelines

  • Off-ice training or warm ups on concourses.  Skaters asked to perform in a safe location, physically distanced outside of the building weather permitting
  • Lost and Found service
  • Water fountain
  • Locker Rooms - limited capacity and usage based on physical distancing guidelines.

Upon Entry

  • Adhere to good health practices, physical distancing requirements and all other posted signs and policies
  • Upon entry all patrons (participants, chaperones, coaches, etc.) must stop and check-in at Front/Public Skate counter
    • Ice Arena staff will either check you into the computer or against a private rental attendance list
    • Ice Arena staff will direct you to the assigned readiness area
  • Please be mindful of traffic flow and physical distancing while navigating to readiness areas, viewing areas, and ice entry/exit points.
  • Readiness areas include:
    •  6-foot physically distanced seating set up in the lobby and main arena
    • Locker rooms adhering to 6-foot physically distanced seating
  • Skaters follow one way entries and exits to get on and off the ice:
    • Main Ice Entry – Located at the northeast ice entrance. Follow 6 foot physically distance markers placed from readiness areas down the skater corridor for staggered entry (and waiting if necessary) to the ice.
    • Main Ice Exit - Southeast ice door.  Skaters asked to take turns and maintain distance while exiting the ice.  Must leave 10-15 minutes within completion of ice time. Flip sign to indicate ready for cleaning when finished.
    • Multi-Purpose Ice Rink Entry & Exit – Enter and Exit the doors into the MP Ice Rink located within/next to the assigned Readiness Area.
  • Chaperone to wait/watch participants in designated physically distanced areas.
  • Follow traffic flow to exit the building using the main arena west side brown doors.

On-Ice

  • Player benches may be accessed.  Physical distancing recommended.  Face coverings mandatory by all patrons (skaters, coaches/instructors, chaperones).
  • No personal items, except water bottles on the ice (or on the boards)
  • Trash cans placed in players benches for disposal of tissues.
  • Leave guards with chaperones or in designated area
  • Entrances and exits to and from the ice apply at all times (except when escorted/directed by a coach)
    • Example: If a skater has to leave the ice during an ice time, they must exit using the designated exit, then re-enter the ice following traffic flow using the designated entrance
  • No stopping or congregating in groups of any size, unless with and directed by a coach using social distancing guidelines
  • No spitting

All capacities based on 6-foot physical distance spacing

All areas will be assigned to groups and ice times based on availability and capacity of group or participation numbers.

Readiness areas:

  • 6-foot physically distanced areas marked around in the lobby and main arena for getting skates on and off. Flip sign to indicate ready for cleaning when finished.
  • Continued use:
    • Groups and ice times who can dress at home and only have to put on skates.
    • Groups whose capacity exceeds locker room usage.
  • The Main ice readiness areas holds 25/area
  • The Multi ice readiness areas holds 20/area
  • Personal belongings/skate bags/guards: (please continue to keep to a minimum when possible)
    • May be left in readiness area within personal area of each participant
    • Recommended to not leave valuables unattended

Locker Room usage:

  • Assigned groups allowed to change in locker rooms. May bring hockey bags.
  • No use of showers.
  • Locker Room capacities:
    • Rooms 1 - 4 max is 15
    • Room 5 - 6 max is 11
  • Groups enter no more than 20 minutes prior to ice time and must exit 15 minutes after ice time to allow adequate time for cleaning.
  • Ice Arena Staff monitors groups and assign locker rooms based on team size and space.
    • If group size exceeds locker room capacity: 1) Group may be assigned a readiness area or 2) Multiple locker rooms based on availability
  • Ice Arena Staff to clean and sanitize after each group
  • Personal belongings/skate bags/guards: (please continue to keep to a minimum when possible)
    • May be left in readiness area within personal area of each participant
    • Recommended to not leave valuables unattended
  • Learn to Skate classes - Indicate if rental skates will be needed or participant will be using their own skates at time of registration. (Use of rental skates during LTS class included in class registration fee.)
  •  Public Sessions - Purchase use of rental skates ($3.00) at time of online registration.
  • Rental figure skates will be handed out unless specified/notified.  Beginning skaters typically start in figure skates.
  • No shoe collection (keep shoes with chaperone or at seating area while skating).
  • No staff assistance in tying skates.
  • Turn skates back in by placing them on the rack outside of the Newlove Pro Shop while exiting the building.
    • Skates remain “off-line” until they have been disinfected.

Pro Shop and Skate Services

  • Occupancy at all times: no more than 2 individuals or 1 family unit
  • Currently - Initial walk-in services for registered participants in on-ice activities while in the building. (No outside public traffic, however, curbside services still available.)
  • Walk-in services will resume to those not attending a specific ice time at a later date, occupancy limits remains the same.
  • Curbside services always available.  Contact the Newlove Pro Shop (419-372-2264) to make arrangements for Pro Shop merchandise and skate services.

General to all drop-in sessions

  • General building policies and specifics apply to all drop-in sessions, in addition to details listed below.
  • FACE COVERINGS required at all times, by all patrons ages three and above, including while exercising on the ice.
  • ONLINE REGISTRATION for all sessions. SLATER FAMILY ICE ARENA MEMBERSHIP (no cost) required for registration.
  • Registration for sessions opens 48 hours prior to session. Sessions will be viewable online in advance.
  • Enter building and CHECK-IN following established building protocol and traffic flow for all patrons (skaters, chaperones, coaches, etc.)
  • COME DRESSED and get skates on in readiness areas. Coming into the arena with skate guards on is ideal.  Locker rooms not available until later phases. Exceptions may be made for goalies, who may need to put on additional equipment at the rink.
  • Enter and exit ice following established 6-foot physical distancing staggering for each sheet of ice
  • Chaperone to wait in designated viewing area per sheet of ice
  • No personal items on boards except for water
  • Player benches may be accessed.  Physical distancing recommended.  Face coverings mandatory by all patrons (skaters, coaches/instructors, chaperones).
  • No stopping or congregating in groups of any size, unless with and directed by a coach using physical distancing guidelines
  • One chaperone to accompany minor participant(s).  No additional or unattended children.

Figure skating sessions

  • It is recommended that skaters be working on at least Basic 4 and at an appropriate age to maintain skater awareness to skate on a session unsupervised by a coach in a private lesson. 
  • LOCAL sessions are available for skaters with any level of 2020-2021 BGSC USFS membership or Slater Family Ice Arena LTS USA membership (membership season July 1 – June 30).
  • OPEN sessions are for any figure skaters meeting the above skill level/age criteria.  To register must at least have a Slater Family Ice Arena Patron membership (no cost).
  • Capacity restricted to 10 skaters per session
  • Warm ups performed outside
  • When necessary, only one participant chaperone will be designated to play music each session
  • Skaters keep moving during session unless speaking with coach in designated area
  • Coaches and students maintain 6-foot physical distancing along boards during instruction
  • Coaches remain within same 6-foot physically distanced area for the duration of the session(s). No skating around with student.
  • Virtual lessons via phone/tablet with chaperone located in the player bench allowed as long as 6-foot physical distancing maintained.

Hockey sessions

  • Stick & Puck sessions – Recreational, non-game setting intended for skating and skill practice.  Sessions broken into three age groups.
  • Shinny sessions not currently offered. (Sessions designed for recreational pick-up games)
  • Capacity restricted to 10 players plus 2 goalies
  • Warm ups performed outside (if necessary)
  • Skaters expected to remain within any family units 6-foot physically distanced from others while on the ice
  • Come fully dressed and get skates/helmet on in readiness areas (Locker rooms closed).
  • Goalies – Suggested to come dressed in as much as possible to keep additional items in a small bag and carry leg pads in. Finished getting dressed in designated area for goalies.
  • Please only bring one small personal bag per family unit (no hockey bags).
  • No spitting
Family Stick & Puck
  • Ages 12 and under with parent/adult chaperone.
  • Children must be supervised on-ice by chaperone at all times.
  • Full hockey equipment required for children, recommended for adults.
  • Helmet with full facemask required for all ages.
  • Older siblings under the age of 18 cannot act as a substitute for parental supervision.
Adult Stick & Puck
  • Ages 13 and older.
  • Younger ages not permitted at this time.
  • Full hockey equipment recommended for parent/adult.
  • Helmet with full facemask required for all ages.
Senior Stick & Puck
  • Ages 30 and older
  • Younger ages not permitted.
  • Full hockey equipment recommended for parent/adult.
  • Helmet with full facemask required for all ages.

Group programming is currently offered at reduced class capacity.

View Program Information            View Class Schedules                

  • Learn to Skate (Saturday, Sunday, Monday)
    • Beginner Basic 2 (ages 5-7 | 8-13 | Adult 14+)
    • Intermediate & Advanced
  • Junior Falcons Hockey (Saturday)
  • Basic Booster (Wednesday)
  • Aspire to Twizzle & Swizzle (Saturday)
  • Aspire to Figure Skate (Wednesday)
  • Advanced Adults (age 14+) (Sunday)
  • Adult Hockey class (Sunday)
  • Please note, Off-Ice classes typically associated with certain classes will not be offered at this time.

Modifications and Policies for ALL Classes

  • FACE COVERING required at all times by skater & chaperone, including while skating for AGES 3+
  • Only 1 chaperone per family (skater).  No additional siblings, family, or guests
  • On-ice class time may be decreased to allow for:
    • 1) Increased cleaning
    • 2) Additional off-ice instruction
  • Instructors will have LIMITED TO NO PHYSICAL CONTACT WITH SKATERS.  Contact will only occur when necessary and deemed appropriate by instructors, i.e. skater falls or needs assistance due to safety concerns.
  • PARENTS MUST BE AWARE that skaters may not progress as quickly as with prior physical assistance and, in addition, may get frustrated easier.  There will be an increased use of skate aids.  However, this environment may not be suitable for all skaters to begin learning how to skate.  Choosing to wait for reduced restrictions during future lessons may be advisable.
  • Due to limited physical coaching assistance, skaters may fall down more.  SPORT HELMETS ARE REQUIRED AS ALWAYS.  Parents may wish to consider a hockey helmet with full-face cage/shield to add an extra layer of protection.
    • SKATERS WILL NOT BE ALLOWED ON THE ICE WITHOUT A HELMET
  • Due to limiting physical contact, there will be no staff assistance with skate tying.
  • Physical distancing of skaters and instructors will be implemented as much as possible, both on and off the ice.
  • Class times may be subject to change in order to maximize physical distancing for skaters and instructors.
  • No make up classes will be available at this time due to strict student/instructor class ratio's and capacity.
  • Skate rental provided, however, skate size must be communicated in advance.  Skaters encouraged to have their own skates.
  • Follow traffic flow procedures; including check-in, skate rental, readiness and exit areas, before, during and after lesson.

All registrations must be performed online (no in-person, walk-up registrations accepted)

  • Register for membership(s)
    1. SLATER FAMILY ICE ARENA PATRON MEMBERSHIP(s) REQUIRED for all family members in addition to the appropriate program membership listed below. (Part of the check-in process for every person entering the building, including chaperones.)
      • No charge/FREE
    2. PROGRAM MEMBERSHIP(s) - Skater must have appropriate/current membership for the 2020-2021 season
      • LTS USA Membership - $18
      • USFS Membership levels through Bowling Green Skate Club
      • USA Hockey Membership for advanced hockey programming
  • Register for class(es)
    • Payment completed online
    • Waiver(s) signed online
    • Previous skill level or class noted (when possible)
    • Indicate if skate rental will be needed.

Arrival Process/Traffic Flow

  • Enter Main glass door entrance
  • Check in with front counter, both skater and adult chaperone
  • Pick up rental skates (if needed)
  • Proceed to readiness area and wait until called to class – skater and chaperone to remain in readiness area until called for their lesson.
  • Follow instructor’s instructions on where to perform off-ice skills (skater & chaperone)
  • Skaters proceed to ice following instructor, while chaperone proceeds to designated viewing area during lesson
    • Designated viewing area(s) distanced 6 feet apart and marked
    • All personal belongings must travel with the parent (bags, extra layers of clothing, water, etc., not left in the readiness area).
    • If the skater is of age to drive alone, they will bring their personal items with them to store in the viewing area of the Multi-Purpose ice or on the player’s bench for the Main ice.
    • Skaters may bring and only use a water bottle to the ice.
  • Skater exits the ice and meets chaperone to proceed to the exit area post-lesson to take skates off.
  • Follow traffic flow out of the building – For those who need, skate rental drop off will be along the traffic flow to exit.

Rental Skates process (when needed)

  • Indicate if rental skates will be needed or participant will be using their own skates at time of registration. (Use of rental skates during LTS class included in class registration fee.)
  • Rental figure skates will be handed out unless specified/notified.  Beginning skaters typically start in figure skates.
  • No shoe collection (keep shoes with chaperone or at seating area while skating).
  • No staff assistance in tying skates.
  • Turn skates back in by placing them on the rack outside of the Newlove Pro Shop while exiting the building.
    • Skates remain “off-line” until they have been disinfected.

Visit the Public Skate Schedule page for the most current session availability.

  • Online registration opens TWO DAYS prior to each session.
  • FACE COVERINGS are required upon entry and throughout the facility at all times for ages 3+, including while exercising and ON THE ICE.
  • Participants and family members/chaperones must have a SLATER FAMILY ICE ARENA MEMBERSHIP (No cost) for registration and check-in purposes.  The membership also includes a COVID specific waiver.
  • Pre-registration MUST be performed online.  No walk-in admissions accepted.
    • The Slater Family Ice Arena Patron membership must be loaded to the necessary accounts in order to register for sessions online.  (If a membership error message appears, check to make sure the name of the participant being registered has a Slater Family Ice Arena Membership.)
    • Each person skating MUST be signed up for the session.  Registrations cannot be listed under the same person.
  • Daily parking passes needed for Lot 10 (Ice Arena) during enforcement hours Monday – Friday, 7:00am – 5:00pm. Parking passes updated daily obtained via link from online registration confirmation or main contact of a private rental group
  • Please plan to carry a minimum number of personal items and keep within one bag. (No hockey bags)
  • One chaperone to accompany minor participant(s).  No additional non-skating guests or unattended children at this time.
  • Enter using Main Glass door entryway, following signage and check-in procedures
  • Patrons asked to perform Health & Wellness check at home prior to entering the building.
  • Adhere to good health practices, physical distancing, face covering requirements and all other posted signs and policies
  • Use designated readiness areas to get skates on and leave personal items, if necessary.  6 foot physically distanced seating. Flip sign to indicate ready for cleaning when finished.
  • Chaperones wait in designated 6 foot physically distanced viewing areas based on sheet of ice.
  • Return rental skates at designated drop-off area located outside of the Newlove Pro Shop along building exit traffic flow.
  • Follow traffic flow to exit the building using the main arena west side brown doors.

On-Ice

  • Face coverings must remain on.
  • Maintain physical distancing.
  • No access to player benches.
  • Walker/Skate Aids unavailable at this time.
  • Entrances and exits to and from the ice apply at all times (except when escorted/directed by a coach)
    • Example: If a skater has to leave the ice during an ice time, they must exit using the designated exit, then re-enter the ice following traffic flow using the designated entrance
  • No stopping or congregating in groups of any size.
  • No spitting

Rental Skates process (when needed)

  • Purchase use of rental skates ($3.00) at time of online registration.
  • Rental figure skates will be handed out unless specified/notified.  Beginning skaters typically start in figure skates.
  • No shoe collection (keep shoes with chaperone or at seating area while skating).
  • No staff assistance in tying skates.
  • Turn skates back in by placing them on the rack outside of the Newlove Pro Shop while exiting the building.
    • Skates remain “off-line” until they have been disinfected.

During the initial phase of reopening the Newlove Pro Shop is only available in-person to those individuals registered for ice time.

Services continue to be available through curbside service. Contact Joe Martin, mdjosep@bgsu.edu, to arrange a service time or purchase merchandise.

Continue to follow us on social media @SlaterIceArena on Facebook, Twitter, and Instagram and through the Newsletter to learn about future online shopping opportunities.

Due to the rapidly evolving circumstances surrounding the novel coronavirus, policies and schedules are subject to change in order to maximize the safety of our patrons and staff. Please follow all updates provided by Bowling Green State University, the CDC, state and local authorities.