Coronavirus: Policies, Procedures, & Information

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We have missed everyone and look forward to seeing our skating community back in the building.  The phased reopening date is scheduled for: September 14, 2020


In order to KEEP SKATING, we must KEEP HEALTHY.  We ask for your patience and cooperation as we navigate through our phases of reopening. Upon the Ice Arena reopening there will be many new policies in place developed for the safety of our patrons and staff.  Please continue to check our website and social media for additional updates regarding the Ice Arena reopening phases and new policies.


Detailed Information

The Slater Family Ice Arena will be reopening with a phased approach. This is to ensure a safe and healthy return for all Ice Arena patrons and staff.  Advancing through the phases will require adhering to all policies set by Bowling Green State University, local, state, and federal governments.

ALL Slater Family Ice Arena patrons/family members need an Ice Arena account and a Slater Family Ice Arena Patron Membership for facility check-in and information purposes.

  • We do not want to create duplicate accounts.
  • If you or a family member has participated in any kind of Ice Arena programming, an account should already exist under the email provide at registration.
  • If you are unsure, enter the contact email someone would have provided on the registration and click Forgot Password, an email to reset a password will be sent to that account.
  • For additional assistance please contact an Ice Arena staff member directly or the Newlove Pro Shop at 419.372.2264
  1. DETERMINE if you or a family member may already have an account
  2. CREATE an Ice Arena Account at bgsu.edu/icearena
    1. Click CREATE ACCOUNT and enter information
    2. Add all family members
  3. LOGIN to your account, if already created, and add all family members.
    1. To add family members click MY ACCOUNT, select EDIT ACCOUNT
  4. SLATER FAMILY ICE ARENA MEMBERSHIP
    1. Once logged in – Select MEMBERSHIP
    2. Select SLATER FAMILY ICE ARENA PATRON
    3. Select the GREEN PURCHASE button
    4. CHECK MARK all listed Family Members who will be entering the facility
      1. If you do not see a Family Member - Add the Family Member through MY ACCOUNT at the top before you go any further
    5. READ through the Waiver details
    6. CHECK MARK “I accept the terms of the waiver” at the bottom
    7. FOLLOW prompts to complete transaction
    8. Memberships, check-in’s, purchases can be viewed from MY ACCOUNT – ACCOUNT HISTORY

What to Know Prior to Entry

  • All patrons and chaperones must sign a COVID specific waiver on or prior to your first day.  This can be done when signing up online for a Slater Family Ice Arena Membership.
  • FACE COVERINGS are required upon entry and throughout the facility at all times for ages 3+, including while exercising and on the ice.
  • Sign up family members online for a SLATER FAMILY ICE ARENA MEMBERSHIP (No cost).
  • Pre-registration performed online required for all Ice Arena sessions and programs; Drop-In Figure Skating, Drop-In Hockey, Public Skating, group programming, etc.
  1. CREATE an Ice Arena Account, add all family members (if not already created/included).Contact an Ice Arena staff member (Newlove Pro Shop 419.372.2264) who can help determine or create an account if you are unsure about a previous or current account.
  2. MEMBERSHIP - Sign up family members for a NO COST Slater Family Ice Arena Patron Membership (for registration and check-in purposes).
  3. ACTIVITIES - Register for session/program
  • Daily parking passes needed for Lot 10 (Ice Arena) during enforcement hours Monday – Friday, 7:00am – 5:00pm. Parking passes updated daily obtained via link from online registration confirmation or main contact of a private rental group
  • Participants must arrived dressed and ready to skate. Entering the arena with skate guards on is ideal. Locker rooms will not be available until later phases. Exceptions may be made for goalies, who may need to put on additional equipment at the rink.
    • Private rental groups – To allow for appropriate physical distancing spaces, ages 15 and younger are asked to get their skates on prior to entering the building.
    • Goalies – It is suggested to come dressed in as much as possible to keep additional items in a small bag and carry leg pads in.  Finished getting dressed in designated area for goalies.
  • Please plan to carry a minimum number of personal items and keep within one bag. (No hockey bags)
  • One chaperone to accompany minor participant(s).  Participants with consecutive ice times must remain with chaperone at all times.
    • Participant(s) and chaperone only, no additional or unattended children
  • Online or credit card transactions only (no cash/checks)
    • Charges $5 and over on credit card
    • Charges under $5, exact change or a service fee
  • Private rental groups must provide an accurate list of participants and chaperones for each ice time, 24 hours before the start of the ice time
  • Enter using Main Glass door entryway, following signage and check-in procedures
  •  Reporting Illness
    • All patrons (including private rental/user groups, skaters, chaperones, coaches/instructors, etc.) asked to report a positive case to Jamie Baringer to initiate COVID-19 response protocol.
    • Patrons will be contacted by Local Health Department if deemed necessary.

Services or activities currently unavailable during initial phases – All services will be phased in upon appropriate guidelines

  • Off-ice training or warm ups on concourses.  Skaters asked to perform in a safe location, physically distanced outside of the building weather permitting
  • Lost and Found service
  • Water fountain
  • Skate Rental
  • Locker Rooms

Upon Entry

  • Adhere to good health practices, physical distancing requirements and all other posted signs and policies
  • Upon entry all patrons (participants, chaperones, coaches, etc.) must stop and check-in at Front/Public Skate counter
    • Ice Arena staff will either check you into the computer or against a private rental attendance list
    • Ice Arena staff will direct you to the appropriate readiness area
  • Follow traffic flow to readiness area based arena (Main ice or MP ice)
    • Main Ice readiness area in southeast area Main ice arena
    • MP ice readiness area on south wall of Lobby concourse
  • Must follow one-way traffic flow throughout the arena
    • Including one way entrances & exits
    • Including entering & exiting each sheet of ice

On-Ice

  • Player benches may be accessed.  Physical distancing recommended.  Face coverings mandatory by all patrons (skaters, coaches/instructors, chaperones).
  • No personal items, except water bottles on the ice (or on the boards)
  • Trash cans placed in players benches for disposal of tissues.
  • Leave guards with chaperones or in designated area
  • Entrances and exits to and from the ice apply at all times (except when escorted/directed by a coach)
    • Example: If a skater has to leave the ice during an ice time, they must exit using the designated exit, then re-enter the ice following traffic flow using the designated entrance
  • No stopping or congregating in groups of any size, unless with and directed by a coach using social distancing guidelines
  • No spitting

Main Arena Details

  • Readiness area for Main ice access - 6 foot physically distanced areas marked around southeast perimeter of ice. Flip sign to indicate ready for cleaning when finished.
  • Personal items either travel with the chaperone to the designated viewing area.  In the case of no chaperone, personal item(s) may be left in the designated area between the readiness area and ice exit.
  • Ice Entry – Located at the northeast ice entrance.  Used for all skater entry.  Follow 6 foot physically distance markers placed from readiness area down the skater corridor for staggered entry (and waiting if necessary) to the ice.
  • Chaperone to wait in designated areas of main ice arena stands
    • Enter the stands from the lower corridor
    • Exit the stands by walking down the section and out at ice level
  • Ice Exit - Southeast ice door to exit area for skaters to take skates off and pack up (if necessary).  Skaters asked to take turns and maintain distance while exiting the ice.  Must leave 10-15 minutes within completion of ice time. Flip sign to indicate ready for cleaning when finished.
  • Try to use main arena rest rooms only, when possible. Follow one-way traffic flow to and from restrooms.
  • Follow traffic flow to exit the building using the main arena west side brown doors.

Multi-Purpose (MP) Arena

  • Readiness area for MP ice access - 6 foot physically distanced areas marked on the south wall of the Lobby. Flip sign to indicate ready for cleaning when finished.
  • Personal items either travel with the chaperone to the designated viewing area.  In the case of no chaperone, personal item stored in the designated viewing area.
  • Ice Entry – Follow traffic flow to skater waiting “area” from readiness areas to threshold of MP ice west door with 6-foot physically distanced markers.  When needed, IA staff will dismiss additional skaters to waiting area as skaters enter the ice.
  • Chaperone to wait in designated 6-foot physically distanced viewing areas created within MP arena apron, areas marked around the north and east sides of the MP ice
  • Ice Exit - East ice door to exit area located at the east side of the Lobby for skaters to take skates off and pack up (if necessary).  Must leave 10-15 minutes within completion of ice time. Flip sign to indicate ready for cleaning when finished.
  • Try to use Lobby rest rooms only, when possible.  Follow one-way traffic flow to and from restrooms.
  • Follow traffic flow from MP exit area into Main arena for building exit via west side brown doors.

Phased In Services

As changes in phases occur; communications will be posted in the building, the Ice Arena website, Ice Arena social media and sent out via email.

  • Locker rooms (Phased in usage)
    • Locker rooms only for putting on skates. Skaters still come dressed ready to skate. Bags can be left in locker rooms (no additional personal items to be left in locker room, no hockey bags), showers remain unavailable.
    • Use of locker room for putting equipment on, return to locker room key exchange.
    • Once locker rooms are in full use – all patrons must be out of locker room within 20 minutes of end of ice time to allow Ice Arena staff proper cleaning time before admitting next group.
  • Skate Rental
    • No Skate rental
    • Skate rental limited to pre-registered group programming.  No shoe collection.
    • Not available during Public Skates, initially
    • Pick up at “regular” Lobby skate rental counter
    • Turn in to Used Skate rack located outside the Pro Shop along building exit route for disinfecting
    • Full return to regular skate rental
  • Pro Shop and Skate Services
    • Occupancy at all times: no more than 2 individuals or 1 family unit
    • Initial walk-in services for registered participants in on-ice activities while in the building. (No outside public traffic, however, curbside services still available.)
    • Walk-in services resume to those not attending a specific ice time, occupancy limits remains the same.
    • Curbside services available.  Contact the Newlove Pro Shop or Joe Martin to make arrangements for Pro Shop merchandise and skate services.

General to all drop-in sessions

  • General building policies and specifics apply to all drop-in sessions, in addition to details listed below.
  • FACE COVERINGS required at all times, by all patrons ages five and above, including while exercising on the ice.
  • ONLINE REGISTRATION for all sessions. SLATER FAMILY ICE ARENA MEMBERSHIP (no cost) required for registration.
  • Registration for sessions opens 48 hours prior to session. Sessions will be viewable online in advance.
  • Enter building and CHECK-IN following established building protocol and traffic flow for all patrons (skaters, chaperones, coaches, etc.)
  • COME DRESSED and get skates on in readiness areas. Coming into the arena with skate guards on is ideal.  Locker rooms not available until later phases. Exceptions may be made for goalies, who may need to put on additional equipment at the rink.
  • Enter and exit ice following established 6-foot physical distancing staggering for each sheet of ice
  • Chaperone to wait in designated viewing area per sheet of ice
  • No personal items on boards except for water
  • Player benches may be accessed.  Physical distancing recommended.  Face coverings mandatory by all patrons (skaters, coaches/instructors, chaperones).
  • No stopping or congregating in groups of any size, unless with and directed by a coach using physical distancing guidelines
  • One chaperone to accompany minor participant(s).  No additional or unattended children.

Figure skating sessions

  • It is recommended that skaters be working on at least Basic 4 and at an appropriate age to maintain skater awareness to skate on a session unsupervised by a coach in a private lesson. 
  • LOCAL sessions are available for skaters with any level of 2020-2021 BGSC USFS membership or Slater Family Ice Arena LTS USA membership (membership season July 1 – June 30).
  • OPEN sessions are for any figure skaters meeting the above skill level/age criteria.  To register must at least have a Slater Family Ice Arena Patron membership (no cost).
  • Capacity restricted to 10 skaters per session
  • Warm ups performed outside
  • When necessary, only one participant chaperone will be designated to play music each session
  • Skaters keep moving during session unless speaking with coach in designated area
  • Coaches and students maintain 6-foot physical distancing along boards during instruction
  • Coaches remain within same 6-foot physically distanced area for the duration of the session(s). No skating around with student.
  • Virtual lessons via phone/tablet with chaperone located in the player bench allowed as long as 6-foot physical distancing maintained.

Hockey sessions

  • Stick & Puck sessions – Recreational, non-game setting intended for skating and skill practice.  Sessions broken into three age groups.
  • Shinny sessions not currently offered. (Sessions designed for recreational pick-up games)
  • Capacity restricted to 10 players plus 2 goalies
  • Warm ups performed outside (if necessary)
  • Skaters expected to remain within any family units 6-foot physically distanced from others while on the ice
  • Come fully dressed and get skates/helmet on in readiness areas (Locker rooms closed).
  • Goalies – Suggested to come dressed in as much as possible to keep additional items in a small bag and carry leg pads in. Finished getting dressed in designated area for goalies.
  • Please only bring one small personal bag per family unit (no hockey bags).
  • No spitting
Family Stick & Puck
  • Ages 12 and under with parent/adult chaperone.
  • Children must be supervised on-ice by chaperone at all times.
  • Full hockey equipment required for children, recommended for adults.
  • Helmet with full facemask required for all ages.
  • Older siblings under the age of 18 cannot act as a substitute for parental supervision.
Adult Stick & Puck
  • Ages 13 and older.
  • Younger ages not permitted at this time.
  • Full hockey equipment recommended for parent/adult.
  • Helmet with full facemask required for all ages.
Senior Stick & Puck
  • Ages 30 and older
  • Younger ages not permitted.
  • Full hockey equipment recommended for parent/adult.
  • Helmet with full facemask required for all ages.

Group programming will resume at limited capacity with modifications beginning the weekend of September 26

The following programs will be offered as a Fall I 4-week session (September 26 - October 21):

View Program Information            View Class Schedules                

  • Learn to Skate (Saturday, Sunday, Monday)
    • Tots (ages 3-4) Not be offered this session
    • Beginner (ages 5-7 | 8-13 | Adult 14+)
    • Intermediate & Advanced
  • Junior Falcons Hockey (Saturday)
  • Basic Booster (Wednesday)
  • Aspire to Twizzle & Swizzle (Saturday)
  • Aspire to Figure Skate (Wednesday)
  • Advanced Adults (age 14+) (Sunday)
  • Welcome Back Hockey (Sunday)
  • Please note, Off-Ice classes typically associated with certain classes will not be offered during the Fall I session.

Modifications and Policies for ALL Classes

  • FACE COVERING required at all times by skater & chaperone, including while skating for AGES 5+
  • Only 1 chaperone per family (skater).  No additional siblings, family, or guests
  • On-ice class time may be decreased to allow for:
    • 1) Increased cleaning
    • 2) Additional off-ice instruction
  • Instructors will have LIMITED TO NO PHYSICAL CONTACT WITH SKATERS.  Contact will only occur when necessary and deemed appropriate by instructors, i.e. skater falls or needs assistance due to safety concerns.
  • PARENTS MUST BE AWARE that skaters may not progress as quickly as with prior physical assistance and, in addition, may get frustrated easier.  There will be an increased use of skate aids.  However, this environment may not be suitable for all skaters to begin learning how to skate.  Choosing to wait for reduced restrictions during future lessons may be advisable.
  • Due to limited physical coaching assistance, skaters may fall down more.  SPORT HELMETS ARE REQUIRED AS ALWAYS.  Parents may wish to consider a hockey helmet with full-face cage/shield to add an extra layer of protection.
    • SKATERS WILL NOT BE ALLOWED ON THE ICE WITHOUT A HELMET
  • Due to limiting physical contact, there will be no staff assistance with skate tying.
  • Physical distancing of skaters and instructors will be implemented as much as possible, both on and off the ice.
  • Class times may be subject to change in order to maximize physical distancing for skaters and instructors.
  • No make up classes will be available at this time due to strict student/instructor class ratio's and capacity.
  • Skate rental provided, however, skate size must be communicated in advance.  Skaters encouraged to have their own skates.
  • Follow traffic flow procedures; including check-in, skate rental, readiness and exit areas, before, during and after lesson.

All registrations must be performed online (no in-person, walk-up registrations accepted)

  • Register for membership(s)
    1. SLATER FAMILY ICE ARENA PATRON MEMBERSHIP(s) REQUIRED for all family members in addition to the appropriate program membership listed below. (Part of the check-in process for every person entering the building, including chaperones.)
      • No charge/FREE
    2. PROGRAM MEMBERSHIP(s) - Skater must have appropriate/current membership for the 2020-2021 season
      • LTS USA Membership - $18
      • USFS Membership levels through Bowling Green Skate Club
      • USA Hockey Membership for advanced hockey programming
  • Register for class(es)
    • Payment completed online
    • Waiver(s) signed online
    • Previous skill level or class noted (when possible)
    • Skate size

Arrival Process/Traffic Flow

  • Enter Main glass door entrance
  • Check in with front counter, both skater and adult chaperone
  • Pick up rental skates (if needed)
  • Proceed to readiness area and wait until called to class – skater and chaperone to remain in readiness area until called for their lesson.
  • Follow instructor’s instructions on where to perform off-ice skills (skater & chaperone)
  • Skaters proceed to ice following instructor, while chaperone proceeds to designated viewing area during lesson
    • Designated viewing area(s) distanced 6 feet apart and marked
    • All personal belongings must travel with the parent (bags, extra layers of clothing, water, etc., not left in the readiness area).
    • If the skater is of age to drive alone, they will bring their personal items with them to store in the viewing area of the Multi-Purpose ice or on the player’s bench for the Main ice.
    • Skaters may bring and only use a water bottle to the ice.
  • Skater exits the ice and meets chaperone to proceed to the exit area post-lesson to take skates off.
  • Follow traffic flow out of the building – For those who need, skate rental drop off will be along the traffic flow to exit.

Rental Skates process (when needed)

  • Enter skate size during online registration process to aid in coordinating quantity of clean skate sizes needed for each lesson.
    • If rental skate size is not know, enter current shoe size and indicate it is shoe size (not rental skate size).
    • Rental figure skates will be handed out unless specified.  All beginning skaters typically start in figure skates.
  • No shoe collection (keep shoes with chaperone during lesson).
  • No staff assistance in tying skates.
  • Turn skates back in at specified location after class.
    • Skates remain “off-line” until they have been disinfected.

Public Skate sessions are not offered at this time.  Sessions will be phased in at a later date.

During the initial phase of reopening the Newlove Pro Shop is only available in-person to those individuals registered for ice time.

Services continue to be available through curbside service. Contact Joe Martin, mdjosep@bgsu.edu, to arrange a service time or purchase merchandise.

Continue to follow us on social media @SlaterIceArena on Facebook, Twitter, and Instagram and through the Newsletter to learn about future online shopping opportunities.

Due to the rapidly evolving circumstances surrounding the novel coronavirus, policies and schedules are subject to change in order to maximize the safety of our patrons and staff. Please follow all updates provided by Bowling Green State University, the CDC, state and local authorities.