Rights as a client
HIPAA provides you with several rights with regard to your Clinical Record and disclosures of protected health information. These rights include requesting that your therapist or their supervisor amend your record; requesting restrictions on what information from your Clinical Record is disclosed to others; requesting an accounting of most disclosures of protected health information that you have neither consented to nor authorized; determining the location to which protected information disclosures are sent; having any complaints you make about policies and procedures recorded in your records; and the right to a paper copy of the HIPAA agreement and the PSC’s privacy policies and procedures. Your therapist is happy to discuss any of these rights with you.
Contacting your Therapist
Due to work and class schedules, your therapist or his/her supervisor may not be immediately available by telephone. The PSC is open from 8 AM to 5 PM and telephone messages may be left at (419) 372-2540 with the receptionist or on her secure voice mail. Your therapist will make every effort to return your call promptly, but cannot guarantee that it will be on the same day you make it. The PSC is not open most evenings, weekends, or holidays, so messages left during those times may not be returned until some time during the next few working days. If your therapist will be unavailable for an extended time, he/she will give you the name of a person you may contact or you may contact his/her supervisor at the PSC, if it becomes necessary.
After regular operating hours or if you are unable to reach your therapist or his/her supervisor and the situation is an emergency, contact The Link at (419) 352-1545.