Mary Wisnom

Phone number: 419-372-0631
Email: mwisnom@bgsu.edu

FORMAL EDUCATION

Ph.D., Park, Recreation, and Tourism Resources, Michigan State University. 1999.
Concentration: Human Resources
Dissertation: Relationships Between Benefits Sought, Recreation Activities and Group Characteristics.
Dissertation Director: Dr. Daniel Stynes

M.S., Park and Recreation Resources, Michigan State University. 1987
Concentration: Exercise Physiology

B.A., Business and Psychology, Wittenberg University. 1984
Concentration: Marketing

PROFESSIONAL EXPERIENCE (FULL TIME)

Associate Professor
Bowling Green State University, Bowling Green, OH
2020 – Present

Professor
Florida Gulf Coast University, Ft. Myers, FL
2011 – 2020

Associate Professor
Florida Gulf Coast University, Ft. Myers, FL
2006 - 2011

Executive Director
Arts Council of White Lake, Montague, MI
2003 – 2006

Instructor/Mkgn Area Arts & Humanities Festival Co-Chair
Muskegon Community College, Muskegon, MI
2004 – 2005

Associate Professor
Central Michigan University, Mt. Pleasant, MI
2003

Assistant Professor (tenured 2002)
Central Michigan University, Mt. Pleasant, MI
1996 (Part Time Instructor, 1994) – 2003

Recreation Director
The Ritz-Carlton, Naples, FL
1990 - 1992

Social Event/Recreation Coordinator
Palm Beach Polo and Country Club, West Palm Beach, FL
1989 – 1990

Recreation Coordinator
Palm Beach Polo and Country Club, West Palm Beach, FL
1987 – 1989

Group Recreation Coordinator/Intern
Amelia Island Plantation, Amelia Island, FL
1987

Aquatic Activities Coordinator
Evergreen Athletic Club, Evergreen, CO
1985

Sales Specialist
Kroy, Incorporated, Denver, CO
1984 - 1985

Aquatic Coordinator/Instructor/ Lifeguard
White Lake Yacht Club, Whitehall, MI
1982 - 1984 (June - August)

Children’s Activities Coordinator/ Lifeguard
Sylvan Beach Resort Company, Whitehall, MI
1979 - 1980 (June - August)

PROFESSIONAL EMPLOYMENT (PART-TIME)

Instructor/Graduate Research Assistant
Michigan State University, East Lansing, MI
1992 - 1996

Instructor
Central Michigan University, Mt. Pleasant, MI
1995

Graduate Research/ Teaching Assistant
Michigan State University, East Lansing, MI
1985 - 1986

Teaching

COURSE INSTRUCTION

Florida Gulf Coast University, Department of Resort and Hospitality Management Courses Required for Major (Core Courses):
Resort and Hospitality Strategic Management (HFT 4295 – Capstone Course). Spring 2017, 2018, 2019 & Fall 2017, 2018, 2019.

Resort and Recreation Facilities Management (HFT 4343). (Formerly Resort and Recreation Planning, Programming and Design - HFT 4342). Fall 2006, 2009, 2010, 2016-2019. Spring 2014, 2015, 2017-2019. Summers 2011 -2019 (virtual).

Resort and Hospitality Management Senior Seminar (HFT 4294 – Capstone Course). Spring 2007 – 2015, 2017 & Fall 2009 -2013.

Resort and Hospitality Field Experience (HFT 4944). Fall & Spring, 2006 – 2010 (Recognized as part of load starting Fall 2009).

Resort and Hospitality Internship (HFT 4945). Fall & Spring, 2006 – 2010 (Recognized as part of load starting Fall 2009).

Elective Courses, Requirements for Event Management Concentration:
Principles of Event Management (HFT 3757). Fall 2007 & 2008.

Catering and Special Event Operations (HFT 3802). Fall 2007.

Event Management Senior Project (HFT 4791). Spring 2007, 2008 & 2009.

Elective Courses, Requirements for Spa Management Concentration:
Introduction to Club and Spa Management (HFT 3271). Fall 2006–2009 & 2014. Spring 2011 & 2013.

Spa Treatments and Services (HFT 3203). Summer 2008, 2009 & 2010. Fall 2011–2014, 2016-2019.

Spa Industry Customer Experience (HFT 3543). Spring 2008-2015, 2017-2019.

Elective Courses:
RHM Direct Study (HFT 4912). Fall 2010 (1), Spring 2010 (2), Fall 2012 (1).

Instruction Assistance. Cruise Line Operations and Management (HFT 3777) Fall 2012.

Instruction Assistance. Theme and Amusement Park Management (HFT 3630) Spring 2013.

Central Michigan University, Department of Recreation, Parks & Leisure Service Admin.
Philosophy of Recreation and Leisure (Undergraduate Capstone Course) Fall 1996, 1997, 1998, 1999, 2001 & Spring 1997, 1998, 1999, 2000, 2001, 2002, 2003.

RPLSA Internship. Summer 1996 - 2000. Fall 1998 & 1999, Spring 2000.

Issues in Leisure (Graduate Course). Fall 2000, 2001, 2002. College of Extended Learning. Howell Location, Spring 2000.

Introduction to Private and Commercial Recreation. Fall 1996, 1997, 1998, 2000, 2001, 2002 and Spring 1995, 1998, 1999, 2000, 2002, 2003.

Management Skills in Leisure Services. Fall 2002.

Leisure Travel. Fall 2000.

Special Event Planning. Fall 2001.

Recreation Activities Leadership. Spring, 1997, Fall 1997 & 1998.

Guest Lecturer. Leisure in your Life. Topic: Commercial Recreation and Tourism. Fall 1996 & 1997.

Michigan State University, Park, Recreation and Tourism Resources
Leisure and Society. Summer 1993.

Introduction to Parks, Recreation and Leisure, Fall 1993.

Guest Lecturer. Graduate Seminar in Recreation. Spring 1996.

Teaching Assistant. Recreation Program Management, Spring 1986.

CURRICULUM DEVELOPMENT/MANAGEMENT

Florida Gulf Coast University
School of RHM Curriculum Coordination:

Lead Instructor for the following courses:

  • HFT 3203 – Spa Treatments and Services
  • HFT 3854 – Spa Wellness and Healthy Cuisines
  • HFT 3204 – Spa Operations and Management
  • HFT 3543 – Spa Industry Customer Experience

Chair, RHM Curriculum Committee – Post ACPHA recommendation implementation, 2012-13. Confirm Leadership topic focus and implement new pre-requisites for RHM program

Chair, RHM Curriculum Committee - Rework and revision of twenty-six (26) RHM course descriptions, 2010.

Spa Management Concentration Development and Coordination:

  • Spa Management Concentration (SMC) curriculum development, 2006-07 (began Fall 2008).
  • Development of four new courses, included being the initial instructor for two of the four courses (HFT 3203, HFT 3543, HFT 3204 & HFT 3854).
  • SMC program monitoring and student recruiting.
  • SMC teaching faculty recruitment, selection and mentor.
  • Incorporation of Service Learning Component into two courses (HFT 3203 & 3543).
  • Coordinator/Leader of SMC Professional Advisory Committee.
  • Spa Lab lead developer and designer.
  • Spa Lab Faculty Supervisor, Fall 2011 – Spring 2015 & Fall 2016.
  • Monitor and seek the acquisition of written and video resources, including creating a comprehensive LibGuide for SMC students.
  • Host of regional spa manager & student networking event (Spa Buzz) in February, 2011 and September 2014.
  • SMC curriculum revision, Fall 2014

Event Management Concentration Coordination:

  • Event Management Concentration (EMC) curriculum revision, 2006.
  • EMC program monitoring and student recruiting, 2006 - 09.
  • EMC teaching faculty recruitment and selection, 2006 - 09.
  • Incorporation of Service Learning component into two courses (HFT 3757 & HFT 3802).
  • Wanderlust Event Director and EMC Student Leader Supervisor, 2006 – 09.

Central Michigan University
Event Management Concentration Coordination:

  • Event Management Concentration (EMC) curriculum development.
  • EMC program monitoring and student recruiting.

ADVISING

Undergraduate Student Advising:
Florida Gulf Coast University, School of Resort and Hospitality Management (RHM)

Assigned advising:
  • All Spa Management Concentration students, 2007 – present (Division advisor hired 2013).
  • One fifth of all RHM students, totals approximately 600 active students. 2012 – 2013)
  • One fifth of all RHM students, totals approximately 500 active students. 2011 – 2012)
  • One third of all RHM students, totals ranging from 293 – 637 active students. 2006 – 2011.
  • All Event Management Concentration students, 2006 – 2009

Exit Interview Coordinator/Reporter:
Senior RHM Students Interviews and Survey Reporting, Spring 2007 –2014 & 2017-2019 & Fall 2009 -2013 & 2017-2018.

Graduate Faculty Status. 2007 – present.

Central Michigan University, Department of Recreation, Parks & Leisure Services Administration
Assigned Advising:

  • Commercial Recreation and Facilities Management (CRFM) Students – Approx. 50-75, 1997 - 2003.
  • SRFM Interns - Summer 1996 - 2000. Fall 1998 & 1999, Spring 2000.
  • Graduate Faculty Status. 1996 - 2004.
  • Graduate Student Scholarly Option Committee Assignments:
  • Member, Intern Committee, Sharon Crosby, RPL, 1998.
  • Chair, Intern Committee, Marla Ann Petruziello, RPL, 1998.
  • Chair, Thesis Committee, Christina Taylor, RPL, 1999.
  • Member, Intern Committee, Junko Ueki, RPL, 2000.
  • Member, Thesis Committee, Jill Mahoney, Public Administration, 2000.
  • Member, Intern Committee, Meng-Hsiu Tsai, RPL, 2002.

PEER TEACHING EVALUATIONS

Florida Gulf Coast University
Received peer teaching evaluations:
  • Summer 2009 – Spa Treatments and Services (HFT 3203) by Dr. Valerie Smith, Professor of Sociology, FGCU.
  • Fall 2010 - Resort and Recreation Planning, Programming and Design (HFT 4342) by Dr. Duane Dobbert, Professor for the Division of Justice Studies, FGCU .
  • 2011 – 2014 – Guest Lectures in RHM Introduction Courses by Dr. George Alexakis, RHM
  • Summer 2013 – Resort and Recreation Planning, Programming and Design by Tia Frieburger, RHM
  • Spring 2014 – Spa Industry Customer Experience by Dr. Peter Bergerson, Professor in Public Affairs, College of Arts and Sciences.
  • Summer 2014 – Resort and Recreation Facilities Management by Dr. Sherie Brezina, RHM
  • Fall 2014 – Introduction to Club and Spa Management by Joe Groch , PGM, FGCU
  • Fall 2016 – Spa Treatments and Services by Payal Kahar, College of Health Professions, FGCU
  • Fall 2017 – Spa Treatments and Services by Ashley Mandeville, College of Business, FGCU
  • Fall 2018 – Strategic Management by Peter Michael, College of Engineering, FGCU

Performed peer teaching evaluations:

  • Dr. George Alexakis, Introduction to Resort and Hospitality Management, Summer 2014.
  • Dr. Scott Lee, Cruise Line Operations and Management, Fall 2012
  • Hugh Jones, Spa Operations and Management, Adjunct Evaluation, Summer 2012.
  • Tia Frieburger, Resort and Recreation, Planning, Programming and Design, Adjunct Evaluation, Fall 2011.
  • Dr. George Alexakis, Introduction to Club and Spa, RHM, Spring 2009.
  • Dr. Mel Madanoglu, RHM division, Budgeting and Finance, (online course), CPS RHM, Spring 2008.
  • Dr. Sherie Brezina, Resort and Recreation Facilities Management, Fall 2014.
  • Mr. Joe Groch, Golf Leadership Course, Fall 2014.
  • Dr. Payal Kahar, Public Health, Fall 2016 (twice, one with direct student input).
  • Dr. Ashley Mandeville, Management 4143, Fall 2017 & Spring 2018 (with direct student input).
  • Peter Michael, Smart Grids, Fall 2018.
  • Peter Michael, Introduction to Computer Science, Spring 2019.
    Central Michigan University

Received two peer teaching evaluations:

  • Spring 2002 – Philosophy of Leisure by Dr. Patty Janes, Assistant Professor of RPL, Spring 2002.
  • Spring 2003 – Introduction to Commercial Recreation by Dr. Al Ellard, Associate Professor for RPL.

Performed two peer teaching evaluations:

  • Dr. Al Ellard, Planning and Design, College of Education and Human Services, CMU. 2003.
  • Dr. Becky McCann. Recreation Programming, College of Education and Human Services, CMU. 2002.
Professional Growth
  1. American Spa 2019 Trend Report. Webinar, January 29, 2019
  2. Workplace Safety Training. Florida Gulf Coast University. December 2018-January 2019.
  3. Understanding FMLA & ADA, Florida Gulf Coast University. November 27, 2018.
  4. Women in Wellness: Successes, Stories & Strategies. Webinar, October 29, 2018.
  5. International Spa Association Annual Conference and Expo, Phoenix, AZ. September, 2018.
  6. American Spa Industry Insider 2018 Report. Webinar, August 19, 2018.
  7. American Spa 2018 Spa Trends. Webinar, January 29, 2018.
  8. Creative Strategies for Teaching Critical Thinking. Florida Gulf Coast University Lucas Center. January 24, 2018.
  9. International Spa Association Annual Conference, 2006 (2 days), 2007 (1 day), 2009 – 2017
  10. Global Spa and Wellness Summit, Invited Delegate, Palm Beach, FL, October, 2017. (LCOB Grant Recipient, $750)
  11. Industry Insider by American Spa. Webinar, August 7, 2017.
  12. Safety and Security for FGCU Faculty and Staff. Florida Gulf Coast University, August 16, 2017.
  13. Resort and Commercial Recreation Association Annual Conference, 2006, 2007, 2008, 2009, 2012 & 2013, 2014, 2016.
  14. Spa Buzz (one day workshop), Sugden Hall, Florida Gulf Coast University, September 2014.
  15. Exploring the new SPoI, Lucas Center, October 2014
  16. The Skillful Teacher Book Club, Lucas Center, Fall 2014
  17. Global Spa and Wellness Summit, Invited Delegate, Mexico City, MX, Fall 2015.
  18. SPoI Training, Lucas Center, March 2015
  19. Cosmetic Chemistry, American Spa/CDI, March 2, 2015
  20. A Look at Today’s Spa Customer, American Spa/UC-Irvine, February 18, 2015
  21. American Spa 2015 Trends Report, February 4, 2015
  22. The Power of Infared, September 24, 2014
  23. The IRB Process, FGCU Cohen Center, 2014.
  24. The Next Level of Natural Seminar, American Spa/Jurlique, September 9, 2014.
  25. Year-End Finance Workshop, FGCU (Training for Spa Lab Auxiliary Budget), May 2013.
  26. Canvas Workshops, FGCU, Fall 2013. Completed two (2) workshops in Fall, including Canvas Rubrics/Turnitin and Quizzes and Surveys
  27. Canvas Workshops, FGCU, Spring 2013. Completed five (5) workshops in Spring, including Canvas 1, Canvas 2, Course Organization, Speedgrader, Group and Collaboration.
  28. Florida Spa Association, State Event, Naples, Florida, 2013.
  29. Global Spa and Wellness Summit, Invited Delegate, Aspen, Colorado, Summer 2012.
  30. International Esthetics, Cosmetics and Spa Conference Annual Conference, 2009 & 2012 (1 day).
  31. Club Spa and Fitness Association, Palm Beach Gardens, Florida, Fall 2011, 2012.
  32. Assurance of Learning Seminar, COB, FGCU 2011.
  33. Biomedical Waste Certification, FGCU, 2011.
  34. Certified Pool Operator, National Swimming Pool Foundation, 2011.
  35. Green and Holistic Virtual Conference, Green Spa Network, Seminar on Practical Green and Sustainability Initiatives for the Spa Industry, 2011.
  36.  Get Motivated Business Seminar, Germain Arena, Ft. Myers 2011.
  37. Generational Differences Seminar, Grandezza Country Club, Estero 2011.
  38. Evaluating Academic Portfolios workshop, Peter Seldin, FGCU 2010.
  39. Leading a 5-Star Service Team (online workshop), ISPA 2010.
  40. Evaluating Academic Portfolios workshop, Peter Seldin, FGCU 2010.
  41. Angel Assessments & Surveys Workshop, FGCU 2010.
  42. Angel Communication Workshop (Adobe Connect Training), FGCU 2010
  43. Technology Faculty Showcase, FGCU 2010.
  44. SpaBuzz Spa Manager Networking/Educational Events, three events in 2007-09.
  45. International Esthetics, Cosmetics and Spa Conference Annual Conference, 2009.
  46. Preparing for Promotion, Academic Affairs Seminar, FGCU 2007, 2008 & 2009.
  47. Angel Turnitin Training, FGCU 2009.
  48. Exclusive Preview of SpaFinder’s Top Spa Trends for 2010 (online workshop), SpaFinder 2009.
  49. Angel Templates, Information Technology, FGCU 2008.
  50. New Technology Tools, Information Technology, FGCU 2008.
  51. International Resort Development Conference, CLE, March 2007.
  52. Promotion Workshop, hosted by Provost Yegedis, FGCU 2007.
  53. Teaching Portfolios, 4-day Workshop with Peter Seldin, 2007.
  54. Do Less and Accomplish More, Lunch ‘n Learn Seminar, FGCU 2007.
  55. Mailbox Management, FGCU 2007.
  56. Successful Use of Student Ratings and Teaching Portfolios. Peter Seldin, FGCU, 2006.
  57. Elluminate (interactive on line software), FGCU, 2006.
  58. Angel Training 6.0 and 7.0. Instructional Technology, FGCU, 2006.
  59. Certified Commercial Recreation Professional. Resort and Commercial Recreation Association. November 1996 - present.
  60. Small Town Success Conference. Michigan Council for Arts and Cultural Affairs and Michigan State University Museum. 2005.
  61. “Putting It All Together.” Office of Research and Sponsored Programs, CMU, 2002.
  62. Service Excellence Training. Human Resources, CMU, 2002.
  63. Photo Shop Workshop - Part I. Information Technology, CMU, 2002.
  64. National Recreation and Parks Association. Annual Conference, 1993 & 2002.
  65. Photo Shop Workshop - Part II. Information Technology, CMU, 2002.
  66. Resort and Commercial Recreation Association. Annual Conference, 1987 - 88, 1990 – 2001, 2007.
  67. Michigan Recreation and Parks Association. Annual Conference, 1994 & 1997, 1999, 2000 & 2003.
  68. Digital Camera Workshop. Information Technology, CMU, 2001.
  69. “Building a Diverse and Respectful Community.” Multicultural Education Center and Human Resources, CMU, 2001.
  70. Raising Academic Standards. Central Michigan University. Fall 2001.
  71. Grant Writing Workshop, Sponsored by ORSP, CMU, Summer 2000.
  72. “And the Award Goes To...” Joan Schmidt and Heather Bloom. A session in the Advisor Enhancement Series, Leadership Institute, CMU, 2000.
  73. The Arts and the Public. Chris VanAntwerp, Artist and Educator, A Muskegon Forum, 2000.
  74. Grant Search© Workshop. Sponsored by ORSP, CMU, 2000.
  75. Introductions to Frontpage©. Technology Operations, CMU, 2000.
  76. The Americans with Disabilities Act. Jeanne Kincaid. ADA Steering Committee, CMU, 1999.
  77. Global Education Forum. Sponsored by Central Michigan University, 1999.
  78. Leadership. Pat Summit, Sponsored by the Leadership Institute, Central Michigan University, 1999.
  79. Affirming the Actions We Take in Building an Inclusive Community. Dr. David Williams, Assistant Vice President for Institutional Diversity, CMU, 1998.
  80. If I Knew Then What I Know Now. Kelvie Comer, College of EHS, Ayayi Fubara, Minority Student Relations, and June Stefanko, Employee Relations. CMU Network for Women, CMU, 1998.
  81. Introduction to Powerpoint©. Technology Operations, CMU, 1998.
  82. Creative Training Techniques Seminar. Creative Training Techniques International, Inc. Bob Pike Seminar, 1998.
  83. Novice Advising Seminar. Academic Advising, CMU, 1998.
  84. Teaching International Students: Opportunities and Challenges. Office of International Education, CMU, 1997.
  85. Introduction to Access©. Technology Operations, CMU, 1997.
  86. Resort and Commercial Recreation Association. Great Lakes Regional Conference, 1993, 1994, 1998, 1999, 2000.
  87. Memory Unlimited, Remembering Names and Faces. Management Development Training. Bob Berg, Incorporated. 1991.
  88. Time Management. Management Development Training, The Ritz-Carlton Hotel Company, 1991.
  89. Introduction to Type (MBTI) in Organizations. Management Development Training, The Ritz-Carlton Hotel Company, 1991.
  90. Florida Parks and Recreation Association Annual Conference, 1991.
  91. Targeted Selection (and refresher). Management Development Training, The Ritz-Carlton Hotel Company, 1990.
  92. Stress Management. Management Development Training, The Ritz-Carlton Hotel Company, 1990.
  93. Conflict Management in Organizations. Management Development Training, The Ritz-Carlton Hotel Company, 1990.
  94. The Art of Delegation. Management Development Training, The Ritz-Carlton Hotel Company, 1990.
  95. Image Development and Workshop. Management Development Training, The Ritz-Carlton Hotel Company, 1990.
  96. Certified Fitness Instructor. Aerobics and Fitness Association of America. 1990.
  97. Foundations of Leadership. Management Development Training, Sternberg & Company, 1990.
  98. The Art of Communication. Management Development Training, Sternberg & Company, 1990.
  99. The Art of Motivation. Management Development Training, Sternberg & Company, 1990.
  100. Certified in Basic Fitness Leadership. Florida Atlantic University. 1988.
  101. Resort and Commercial Recreation. Southwest Regional Conference, 1987.
  102. Leadership Skills for Women Managers and Supervisors. Fred Pryor Seminars. 1984.
University Service

UNIVERSITY INVOLVEMENT**

  1. President’s Committee for the CNN. Appointed as Faculty Representative by the Faculty Senate. Florida Gulf Coast University, Spring Semester, 2019.
  2. UFF Building Steward for Sugden Hall. Florida Gulf Coast University, January 2019 – Present.
  3. Faculty Sponsor, Honors Contract for Jaime DiZazzo (Resort and Recreation Facilities Management). Honors College FGCU, 2018.
  4. FGCU Faculty Mentor for an individual in the New Faculty Academy (Lucas Center), Fall 2014 & 2016 and school year 2017-18, 2018-19 (now a full year commitment).
  5. Faculty Sponsor, Honors Contract for Kelsey Brink (Spa Industry Customer Experience Course). Honors College FGCU, 2017.
  6. Faculty Supervisor, Spa Lab Operation, Fall 2011 – December 2016.
  7. Peer Teaching Reviewer for Dr. Payal Kahar. Public Health, Marieb College of Health and Human Services, FGCU. Fall 2016.
  8. Elected Member. Admission Appeals Committee. Florida Gulf Coast University. 2006 –07, 2007-08, 2008-09, 2009-10, 2010-11 & 2014-15.
  9. Faculty mentor for FGCU’s week-long Faculty Portfolio Workshop, May, 2015
  10. Member. Campus Recreation Advisory Board. 2011 - 2013.
  11.  Panel Member (CPS Representative) Preparing for Promotion, Academic Affairs Seminar, Florida Gulf Coast University. 2008, 2009 & 2011.
  12. Elected Member. Faculty Senate. Florida Gulf Coast University. 2007-08 & 2008-09.
  13. Appointed Member. Evaluation Committee for the procurement of the Wanderlust event contract. Florida Gulf Coast University, 2007 & 08.
  14. Volunteer Mentor. Eagle Wing Student Program. Florida Gulf Coast University. 2007-8 & 2008-09.
  15. Presenter. Eagle Expo, Fall 2007 - Trends and Development of the Spa Industry.
  16. Commencement Reader, Florida Gulf Coast University, Fall 2006.
  17. Senator. Central Michigan University. Fall 1998 - Spring, 2001.
  18. Advisory Board Member. Leadership Institute. Central Michigan University. 1999 - Present.
  19. Senate Nominating Committee. Central Michigan University Academic Senate. 1999 - 2000.
  20. Session Presenter. CMU Eyes to the Future. Central Michigan University. Spring 1997 & 1998.

**Ongoing participation in university events and activities, including Commencement, Eagle Expo, New Student Convocation, Welcome Back!, Inauguration, Research Excellence, etc.

COLLEGE INVOLVEMENT

  1. Member. Peer Review Committee, Lutgert College of Business, Florida Golf Coast University, 2016-18.
  2. Peer Teaching Reviewer for Dr. Ashley Mandeville. MAN 4143, Lutgert College of Business, FGCU. Fall 2017 & Spring 2018 (with direct student input).
  3. Serve as Faculty Advisor for the School’s Spa Club, 2013-14 & 2014-15.
  4. LCOB Oral Presentation Assessor for Strategies Course. Spring 2014.
  5. Peer Teaching Reviewer for Dr. Sherie Brezina. Resort and Recreation Facilities Management, Lutgert College of Business, FGCU. Fall 2014.
  6. Peer Teaching Reviewer for Mr. Joe Groch. Golf Management, Lutgert College of Business, FGCU. Fall 2014.
  7. Member. Peer Review Committee, Lutgert College of Business, Florida Golf Coast University, 2012- 2014.
  8. Peer Teaching Reviewer for Dr. George Alexakis. Introduction to Resort and Hospitality Management, Lutgert College of Business, FGCU. Summer 2014.
  9. Peer Teaching Reviewer for Dr. Scott Lee. Cruise Line Management and Operations, Lutgert College of Business, FGCU. Fall 2012.
  10. Peer Teaching Reviewer for Hugh Jones. Spa Operations and Management, College of Professional Studies, FGCU. Summer 2012.
  11. Peer Teaching Reviewer for Tia Freiberger. Resort & Recreation Planning, Programming and Design, College of Professional Studies, FGCU. Fall 2011.
  12. Member. Peer Review Committee. College of Professional Studies, Florida Gulf Coast University. 2006-2008, 2009-10, 2010-11.
  13. Peer Teaching Reviewer for George Alexakis. Introduction to Club and Spa Course, College of Professional Studies, FGCU. Spring 2009.
  14. Chair. Peer Review Committee. College of Professional Studies, Florida Gulf Coast University. 2007-08 & 2008-09.
  15. Peer Teaching Reviewer for Mel Madanoglu. Budgeting and Finance Online Course, College of Professional Studies, FGCU. Spring 2008.
  16. Peer Teaching Reviewer for Al Ellard. Planning and Design, College of Education and Human Services, CMU. 2003.
  17. Member. EHS Web Planning Committee. College of Education and Human Services, Central Michigan University. 2001 - 2003.
  18. Peer Teaching Reviewer for Becky McCann. Recreation Programming, College of Education and Human Services, CMU. 2002.
  19. Member. College Grade Grievance Committee. College of Education and Human Services, Central Michigan University. 1999- 2000, 2000- 2001 & 2001 & 2002, 2002 - 2003.
  20. Member. College Speaker Series Committee. College of Education and Human Services, Central Michigan University. Fall 2001 - 2003.
  21. Member. Celebrating Diversity Committee. College of Education and Human Services, Central Michigan University. Fall 1997 - Spring 1998.

DEPARTMENT INVOLVEMENT

Florida Gulf Coast University:
  1. Faculty Advisor. Women in Hospitality Club. A registered student organization at FGCU. 2019.
  2. Reviewer. Faculty Selected for Pre-Promotion Review of Portfolio by Dr. Lan Jaing, Fall 2017.
  3. Course Lead. Spa Operations and Management. Spa Customer Experience, Spa Wellness and Healthy Cuisines, & Spa Treatments and Services. 2008 – present.
  4. Interviewer and Recorder. RHM Senior Exit Interviews, 2006 – present (excluding my sabbatical year).
  5. Chair. Faculty Search Committee. School of Resort and Hospitality Management. Chef Instructor, 2014-15.
  6. Member, SRHM Director Search Committee, Department of Resort and Hospitality Management, Florida Gulf Coast University. 2013 – 14.
  7. Member, SRHM Curriculum Committee, School of Resort and Hospitality Management, Florida Gulf Coast University. 2012 – present
  8. Chair, SRHM Curriculum Committee, School of Resort and Hospitality Management, Florida Gulf Coast University. 2012 – 2013.
  9. Member, SRHM Strategic Planning Committee, School of Resort and Hospitality Management, Florida Gulf Coast University. 2012 – 2013.
  10. Member. RHM Outcomes Committee, Department of Resort and Hospitality Management, Florida Gulf Coast University. 2011 – present.
  11. Member. RHM Accreditation Committee, Department of Resort and Hospitality Management, Florida Gulf Coast University. 2011 – present.
  12. Chair, Course Organization Committee, Department of Resort and Hospitality Management, Florida Gulf Coast University. 2010 – present.
  13. Faculty Leader. Spa Management Concentration Advisory Committee. Department of Resort and Hospitality Management, Florida Gulf Coast University. 2006 – present.
  14. Chair. Faculty Search Committee. Division of Resort and Hospitality Management. Two Positions, 2009-10.
  15. Chair. Faculty Search Committee. Division of Resort and Hospitality Management. One Position, 2008-2009.
  16. Member. Sugden Building Committee. Resort and Hospitality Management Division. 2006 – 2010.
  17. Member. Wanderlust Event Leadership. Resort and Hospitality Management Division. 2006/07, 2007/08 & 2008/09.
  18. Member. Wanderlust Contract Procurement Committee. Resort and Hospitality Management Division, 2007 & 2008.
  19. Member. Sugden Groundbreaking Committee. Resort and Hospitality Management Division. 2008.
FGCU - Other University/departmental involvement:
  1. University Student Success Award Nominator for Jennifer McGurk. First-ever Award Recipient.
  2. University and LCOB Staff Excellence Nominator for Jennifer McGurk. LCOB Award Recipient.
  3. Nominated Ron Albeit for the FGCU Adjunct Faculty Teaching Excellence Award (letter included)
  4. Staff Excellence Nominator for Scott Smith, two years.
  5. Ongoing participation with School events and activities such as SRHM Advisory Committee, Wanderlust events, Hospitality Harvest, Alumni events, Eagle Expo, etc.
  6. Served as Interim Chair in Dr. Brezina’s absence.
  7. SRHM representative during community events, such as Lehigh Leadership, Commencement and Eagle Expo.
  8. Consultant for Division for industry leaders, such as Tween Waters Spa & Hendry County.
  9. RHM Presenter at CMAA - RHM and the Hospitality Industry
  10. Eagle Expo Presenter, 2007 – Trends and Development of the Spa Industry.
  11. Assist in marketing the RHM Division through community involvement, events and published news articles, (i.e. News Press -Art Royale, Shorelines, Spa Marketplace, Napsnet, Florida Travel and Leisure, DaySpa, ISPA, etc.).

Central Michigan University:

  1. Co-Developer and Webmaster. Website for Department of Recreation, Parks and Leisure Services Administration. 1999 to 2003.
  2. Chair. Goal Planning Committee. Department of Recreation, Parks and Leisure Services Administration, CMU, 2002-2003.
  3. Member. Accreditation Committee. Department of Recreation, Parks and Leisure Services Administration, CMU. 2001 - 2002.
  4. Chair. Alumni Relations Departmental Committee. Department of Recreation, Parks and Leisure Services Administration, CMU. 2000 - 2001.
  5. Member. Nine Credit Teaching Load Review Committee. Department of Recreation, Parks and Leisure Services Administration, CMU. Spring, 2001.
  6. Member. Goals Committee & Subcommittee - Research and Resources. Department of Recreation, Park and Leisure Service Administration, Central Michigan University. 1997-98 & 1998-99, 1999-2000 (Co-Chair).
  7. Member. Faculty Search Committee. Department of Recreation, Parks and Leisure Services Administration, CMU. Two Positions, 1999-2000.
  8. Student Recreation Association Faculty Advisor. Department of Recreation, Park and Leisure Service Administration, Central Michigan University. 1997-98, 1998-99, 1999-2000,& 2000-01.
  9. Member. Graduate Program Review Committee. Department of Recreation, Parks, and Leisure Service Administration, Central Michigan University. 1998.
  10. Member. Summer Budget Committee. Department of Recreation, Parks, and Leisure Service Administration, Central Michigan University. 1998.
  11. Member. Goals Committee - Center for Leisure Services. Department of Recreation, Park and Leisure Service Administration, Central Michigan University. 1996-97.
  12. Research Project Coordinator. Huron-Clinton Metropolitan Authority. Department of Park, Recreation and Tourism Resources, Michigan State University. August 1995 - 1998.
Scholarly Activities

PUBLICATIONS

Wisnom, M., Gallagher, K. (2019). Quality of Work Life in the Resort Spa Industry. International Journal of Spa and Wellness. (Peer Reviewed Article)

Wisnom, M. (Ed.) (2017). Spa Offerings Encyclopedia. International Spa Association – ISPA Academy publication. https://experienceispa.com/ispa-academy/glossary-terms (Additional 70 entries edited and submitted during 2017-18 school year and 50 during 2018-19 school year.)

Wisnom, M. (2018). Spa Resorts and Resort Spas. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 7th Edition. Champaign, IL Sagamore Publishing. (Chapter Section of Peer Reviewed Text)

Dedicated Contributor – Dr. Mary Wisnom (2017). Pulse, August 2017, 36-37. (Trade Publication).

Wisnom, Mary (2017) U.S. Resort Spa Offerings: A State of the Industry Report, Journal of Tourism Insights: (Peer Reviewed Article)

Conversations with Mary Wisnom. Pulse, November 2017 (Trade Publication).

Wisnom, M., L. Lyon, A. Roman Al-Masri, G. McLean, D. Naidu, K. Sornson, K. Khumnetertauset, V. Savic (2016). Experiential Learning Programs – Educational Establishments: Survey Report. Global Wellness Institute. Retrieve at http://static1.squarespace.com/static/54306a8ee4b07ea66ea32cc0/t/56d9ae56746fb91847a70e2c/1457106523587/Internship+Educational+Survey+Report+FINAL.pdf (Online Research Report)

Roman Al-Masri, V. Savic, L. Lyon, A. Lomas-Gong, G. McLean, D. Naidu, K. Sornson, K. Khumnetertauset, M. Wisnom (2016). Experiential Learning Programs – Spa Establishments: Survey Report. Global Wellness Institute. Retrieve at http://static1.squarespace.com/static/54306a8ee4b07ea66ea32cc0/t/56d9ae0a4c2f85b1f0b4720e/1457106449746/Internship+Establishment+Survey+Report+FINAL.pdf (Online Research Report)

L. Lyon, A. Roman Al-Masri, V. Savic, D. Naidu, K. Sornson, K. Khumnetertauset, M. Wisnom (2016). Global Best Practices for Spa and Wellness Internships. Global Wellness Institute. Retrieve at http://static1.squarespace.com/static/54306a8ee4b07ea66ea32cc0/t/56d9af5a2fe131565592a920/1457106786382/Global+Best+Practices+Manual+FINAL.pdf (Online Trade Publication)

Wisnom, Mary (2013) Resort Recreation Amenity Report, Journal of Tourism Insights: Vol. 4: Iss. 1, Article 1. (Peer Reviewed Article)

Wisnom, M & Capozio, L. (2012). Spa Management: An Introduction. Upper Saddle River, NJ: Pearson Education. ISBN: 0135039444 (Peer Reviewed Text)

  • Honored as an FGCU Textbook Author by FGCU Library and Academic Affairs
    o Featured Textbook on Library Website, September, 2014
    o FGCU Authors Celebration Event, January 14, 2015
  • Currently updating publisher and ISBN.
Wisnom, M. (2012). Spa Resorts and Resort Spas. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 6th Edition. Champaign, IL Sagamore Publishing. (Chapter Section of Peer Reviewed Text)
 
Wisnom, M. (2012). Spotlight on Executive Spa Director, Michelle Kelthy. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 6th Edition. Champaign, IL Sagamore Publishing. (Re-Printed Chapter Section of Peer Reviewed Text)
 
Wisnom, M. (2012). Spotlight on Operations Manager, Todd Johnson. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 6th Edition. Champaign, IL Sagamore Publishing. (Re-printed Chapter Section of Peer Reviewed Text)

Wisnom, M. (2011). Visions and Dreams: Concept Selection for a One-of-a-Kind Experience. Resort and Recreation, Summer (2011), pp. 16 – 19. (Peer Reviewed Journal Article)

Wisnom, M. & Brezina, S. (2010). Spa Tourism: A Country Comparison. In M. Kefadaki and D. Tixier (Eds.), Challenges and Prospects in Tourism Research. Athens: ATINER Publishing, pp. 233 - 240. (Peer Reviewed Conference Paper, Text Re-Published Article)

Janes, P. & Wisnom, M. (2010). Changes in Tourism Industry Quality of Work Life Practices. Journal of Tourism Insights 1(1), p 107-9. (Peer Reviewed Conference Paper, Journal Publication)

Wisnom, M (2010). An Evaluation Technique for Today’s Spa Customer. Pulse, July 2010, pp. 44 – 48. (Spa Industry Research Based Publication)

Wisnom, M. (2009). A Walk through American Spa History. Spa Management Journal, 19(7), pp. 20 – 44. (Spa Industry Publication)

Wisnom, M. & Brezina, S. (2007). Spa Tourism: A Country Comparison. In M Kefalaki and G. T Papanikos (Eds.), Essays on Tourism Research. Athens: ATINER Publishing, pp. 415 – 422. (Peer Reviewed Conference Paper, Text Published Article)

Wisnom, M. (2007). Spotlight on Executive Spa Director, Michelle Kelthy. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 5th Edition. Champaign, IL Sagamore Publishing. (Chapter Section of Peer Reviewed Text)

Wisnom, M. (2007). Spotlight on Operations Manager, Todd Johnson. In J. Crossley, L. Jamieson and R. Brayley, Introduction to Commercial and Entrepreneurial Recreation, 5th Edition. Champaign, IL Sagamore Publishing. (Chapter Section of Peer Reviewed Text)

Janes, P. & Wisnom, M. (2003). The use of Importance Performance Analysis in the hospitality industry: A comparison of practices. Journal of Quality Assurance in Hospitality and Tourism, no. 3/4. (Peer Reviewed Article)

Janes, P. & Wisnom, M. & Pybus, D. (2003). A Longitudinal Study Understanding Interpersonal Behavior Changes from Recreation Student to Professional. Visions in Leisure and Business, 20(4). (Peer Reviewed Article)

Janes, P. & Wisnom, M. (2003). Understanding interpersonal behavior changes from student to professional. Journal of Teaching in Travel and Tourism, 3(3). (Peer Reviewed Article)

Wisnom, M. (2002). A Decade of Doctoral Dissertations in Recreation, Parks and Leisure Departments. Abstracts from the 2002 Leisure Research Symposium, Tampa, Florida. Ashburn, VA: National Recreation and Parks Association. (Peer Reviewed Conference Proceedings)
 
Wisnom, M. (2001). SPOTLIGHT ON Operations Manager, Todd Johnson. In Crossley, J., Jamieson, L. and Brayley, R.. Introduction to Commercial and Entrepreneurial Recreation. Champaign, IL: Sagamore Publishing. Pp. 511 - 512. (Chapter Section of Peer Reviewed Text)

Coles, R., Wisnom, M., Janes, P., Jones, T. and Youngs, B. (2000). Careers in Recreation, American Association for Leisure and Recreation. Authored the following sections: Resort Recreation, Private Clubs, Travel and Tourism. Pp. 29 - 30, 35 - 36, and 47 - 48. (Text Chapters (3))

Wisnom, M. (1999). Relationships Between Benefits Sought, Recreation Activities and Group Characteristics. Visions in Leisure and Business, 18(2), 36 - 49. (Peer Reviewed Journal Article)

Wisnom, M. (1997) Book Review of Leadership in Leisure Services: Making a Difference. Journal of Park and Recreation Administration, 15(3), pp. 103-104. (Invited Book Review)

Wisnom, M. (1997) Reflections on 15 Years of RCRA. Recreation Business Magazine. Spring, 1997. Pp. 2 - 3. (Recreation Industry Publication)

Wisnom, M., D. Spotts and G. Gillings (1996) Commercial Recreation Enterprises in Michigan. In Michigan Recreation Educators’ Consortium, van der Smissen and Haskell (eds.), Recreation in Michigan: Great Professional Opportunities. Dubuque, Iowa: Kendall/Hunt Publishing Company. (Peer Reviewed Text Chapter)

Wisnom, M. and J. Bristor (1995) Trendwatch! Resort and Commercial Recreation. February, 1995. (Recreation Industry Publication)

Wisnom, M. and J. Bristor (1994) Trendwatch! Resort and Commercial Recreation. February, 13(1). (Recreation Industry Publication)

Wisnom, M. and J. Bristor (1994) Trendwatch! Resort and Commercial Recreation. May 13(2). (Recreation Industry Publication)
 

UNPUBLISHED BOOKS AND ABSTRACTS

 
Central Michigan University:
  • Wisnom, M. (1999) Activity Resource Guidebook. Spotlight on Quality Service Text. College of Extended Learning, CMU.
  • Wisnom, M. (1999) Relationships Between Benefits Sought, Recreation Activities and Group Characteristics. Dissertation Abstracts International.
  • Wisnom, M. RPLSA Student Assignment Guidelines. Department of Recreation, Parks and Leisure Service Administration, Central Michigan University, Fall, 1997, revision, Fall, 1998, Revision, Spring, 2001.

PRESENTATIONS

  1. “Becoming the Hospitality Industry Employer of Choice” Resort and Commercial Recreation Association, Research Symposium, Annual Conference, 2019. (Internal Grants Pending)
  2. “Resort Spa Offerings State-of-the-Industry Report.” International Spa Association Conference and Expo (Second Stage), 2017 (PDF Grant Recipient - $312, LCOB Grant Recipient - $500)
  3. “Resort Spa Offerings State-of-the-Industry Report.” Resort and Commercial Recreation Association, Research Symposium, Annual Conference, 2016 (PDF Grant Recipient - $631, LCOB Grant Recipient - $753)
  4. ‘Galvanizing Career Development, Mentorship and Internship Programs.’ Presentation Assistance at Global Wellness Summit, Mexico City, MX, 2015.
  5. “Resort Spa Experience Evaluation.” Resort and Commercial Recreation Association, Research Symposium, Annual Conference, 2013 (PDF Grant Recipient - $883)
  6. “Innovate Session – FGCU’s Spa Lab,” International Spa Association, Annual Conference and Expo, 2013 (TLAI Grant Recipient - $750)
    a. Produced Educational/Informational Video on the Spa Lab in conjunction with this session.
    b. Featured Travel Grant Recipient in December, 2014, Lucas Center Website announcement
  7. “Resort Recreation Facility Report.” Resort and Commercial Recreation Association, Annual Conference, 2012 (PDF Grant Recipient - $900)
  8. “Spa Management Workforce and Education.” Global Spa and Wellness Summit, Annual Congress, 2012.
  9. “Quality of Work Life for the Recreation Profession.” Resort and Commercial Recreation Association, Annual Conference, 2009 (PDF Grant Recipient - $817)
  10. “Expectations and their Role in the Service Industry.” Resort and Commercial Recreation Association, Annual Conference, 2008 (PDF Grant Recipient - $1400).
  11. “Spa Tourism.” International Conference on Tourism, Athens, Greece, 2008.
  12. “Spa Management 101.” Resort and Commercial Recreation Association, Annual Conference, 2007(PDF Grant Recipient - $1081).
  13. “Putting a Quality Spin on Evaluations.” Michigan Recreation and Parks Association, Annual Conference, 2003.
  14. “A Decade of Doctoral Dissertations in Recreation, Parks and Leisure Departments.” National Recreation and Parks Association, Annual Congress, Leisure Research Symposium. Tampa, Florida, 2002.
  15. “Understanding Personality Behavior in Recreation Students (FIRO-B).” Resort and Commercial Recreation Association, National Conference, Hershey, Pennsylvania, 2000.
  16. “Building a Quality Service Culture in a Leisure Service Organization.” Michigan Recreation and Parks Association, Annual Conference, 2000.
  17. “Quality Communication.” Resort and Commercial Recreation Association, Great Lakes Regional Conference, 2000.
  18. “Recreation Trends.” Keynote Speaker for the Michigan Intramural, Recreation and Sport Association, Annual Conference, Big Rapids, MI, 1998.
  19. “Relationships Between Benefits Sought, Recreation Activities and Group Characteristics.” Resort and Commercial Recreation Association’s Annual Research Symposium, National Conference, Destin, FL, 1998.
  20. “Recreation Programs for Grown Ups.” Resort and Commercial Recreation Association, National Conference, Destin, FL, 1998.
  21. “Targeting Teamwork: Emphasizing Cooperation in Activity Leadership.” American Alliance for Health, Physical Education, Recreation and Dance, Regional Conference, Fort Wayne, IN, 1998.
  22. “Park User Study: A Cooperative Enterprise.” Michigan Recreation and Parks Association Annual Conference, 1997.
  23. “Trendwatch!” M. Wisnom & J. Bristor. Resort and Commercial Recreation Association Annual Conference, Galena, IL November, 1994.
  24. “Trendwatch!” M. Wisnom & J. Bristor. Resort and Commercial Recreation Association Great Lakes Regional Conference, Glen Arbor, MI February, 1994.
  25. “Avenues of Leisure Pursuits for the 21st Century” M. Wisnom, J. Bristor & R. Coles. Michigan Parks and Recreation Association Annual Conference, Traverse City, MI February, 1994.
  26. “Avenues of Leisure Pursuits for the 21st Century” M. Wisnom & J. Bristor. Resort and Commercial Recreation Association Annual Conference, Mohonk Mountain House, New York. November, 1993.
  27. “Starting From Scratch – Recreation Department Development” M. Wisnom. Florida Recreation and Park Association Annual Conference, Marco Island, Florida. September 1991.

TEXT AND JOURNAL EDITING/INDUSTRY RESEARCH SELECTION

  1. Research Symposium Selection Committee, Co-Chair. Resort and Commercial Recreation Association. 2007-08, 2008-09, 2009-10, 2010-11, 2011-12, 2012-13, 2013-14, 2014-15, 2016-17. 2017-18.
  2. Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management, by Michael Collins, Ph.D. Wellness Amenities Section Editor (Chapter 9). Spring 2019.
  3. Journal of Tourism Insights, Article Review/Editor, Evaluating RV Attributes, 2015.
  4. Journal of Tourism Insights, Review Board Member, 2009 - 2011.
  5. John Wiley & Sons. Textbook Proposal Reviewer. The Business of Spas. 2009.
  6. Member of Review Team for the Journal of Hospitality and Tourism Research.
  7. International Spa Association. Textbook Editor. Introduction to Spas. 2007-08.
GRANTS AND AWARDS RECEIVED
  1. WISER Student Work Study Program Grant Recipient. Fall 2018 & SY 2019-2020.
  2. FGCU Athlete (Kaitlyn Krivdo/Volleyball) - Chosen Faculty Recognition, FGCU Athletics. (October 28, 2018).
  3. International Spa Association. Dedicated Contributor Award, 2017.
  4. “Resort Spa Offerings State-of-the-Industry Report.” International Spa Association Conference and Expo (Second Stage), 2017 (PDF Grant Recipient - $312, LCOB Grant Recipient - $500)
  5. Resort and Commercial Recreation Association. Fellowship Award, 2016.
  6. “Resort Spa Offerings State-of-the-Industry Report.” Resort and Commercial Recreation Association, Research Symposium, Annual Conference, 2016 (PDF Grant Recipient - $863, LCOB Grant Recipient - $500)
  7. Resort and Commercial Recreation Association. Howard Uibel Lifetime Achievement Award, 2014.
  8. “Resort Spa Evaluation.” Resort and Commercial Recreation Association, Annual Conference, 2013 (PDF Grant application submitted - $883)
  9. Resort and Commercial Recreation Association. Debbie Regnone Service Award, 2013.
  10. International Spa Association. ISPA Innovate Award, 2013 (TLIA Grant Recipient - $750).
  11. “Resort Recreation Facility Report.” Resort and Commercial Recreation Association, Annual Conference, 2012 (PDF Grant Recipient - $900)
  12. “Quality of Work Life for the Recreation Profession.” Resort and Commercial Recreation Association, Annual Conference, 2009 (PDF Grant Recipient - $817)
  13. Resort and Commercial Recreation Association. Outstanding Professor Award, 2009.
  14. “Expectations and their Role in the Service Industry.” Resort and Commercial Recreation Association, Annual Conference, 2008 (PDF Grant Recipient - $1400).
  15. “Spa Management 101.” Resort and Commercial Recreation Association, Annual Conference, 2007(PDF Grant Recipient - $1081).
  16. Primary Author and Project Director. (2007) Michigan Council for Arts and Cultural Affairs, Lansing, MI. Awarded $14,000 to assist with growing the service capacity of the Arts Council of White Lake.
  17. Primary Author. (2006 - $10,000, 2005 – $5000, 2004 - $7500) Viola E. Bray Charitable Trust, Flint, Michigan. Monies awarded to help support a free summer concert series implemented by the Arts Council of White Lake in the White Lake area.
  18. Primary Author and Project Director. (2006 - $16,500 (partial year), 2005 - $17,500) Holland Area Arts Council & White Lake Community Fund Grants and Various Business Sponsors to help establish and develop the Art Walk, a project which is placing sculpture along a 5-mile stretch of public trails in the White Lake area.
  19. Primary Author and Project Director. (2006 – $13,200, 2005 - $16,200, & 2004 - $13.550) Michigan Council for Arts and Cultural Affairs, Lansing, MI. Monies awarded to implement strategic initiatives for the Arts Council of White Lake.
  20. Primary Author. (2006) Nuveen Benevolent Trust, Chicago, IL. Awarded $28,000 to help in the development and operation of a local arts education center in the White Lake community.
  21. Faculty Research and Creative Endeavors Premier Display Grant (2002). CMU, Awarded $850 to present “A Decade of Doctoral Dissertations in Parks, Recreation, Leisure Departments.”
  22. Cathy Seggie Outstanding Service Award Recipient. (2002). Arts Council of White Lake.
  23. Primary Author and Project Director. (2001) Michigan Council for Arts and Cultural Affairs, Lansing, MI. Awarded $6200.00 to develop a strategic plan for the Arts Council of White Lake.
CONSULTING ACTIVITIES
  1. International Spa Association. ISPA Academy - Online Textbook Coordination and Launch. 2015-17.
  2. Marcus Corporation, Recreation Division Consultant, Grand Geneva Resort, Geneva Wisconsin, 2013.
  3. WTS International. Spa Quality Evaluator, Crystal Mountain Resort, Thompsonville, MI, 2012.
  4. Michigan Council for Arts and Cultural Affairs. Grant Director for the Arts Council of White Lake. 2001 - 2002.
  5. Recreation Advisory Board Member. Meristar® Corporation. Washington, D.C., 1998 - 2001.
  6. Spotlight on Quality Service. Quality Service Culture Training. Farmington Hills Parks and Recreation. 2001.
  7. Spotlight on Quality Service. Development and Training Team Member. Quality Service Training Program, College of Extended Learning, CMU, 1998-1999.
  8. Spotlight on Quality Service. Two Day Quality Service Training. Binder Park Zoo. 2000.
  9. Session Developer. Commercial Recreation Educators Institute, Resort and Commercial Recreation Association, Galena, IL 1994.
  10. Research Discussant. Practitioner selected to provide view of research presented. Research Symposium. Resort and Commercial Recreation Association Annual Conference, Mohonk Mountain House, New York. 1993.
  11. Recreation Department Developer. Recreation Department Manager in charge of hiring and training recreation staff for opening of this new hotel. The Ritz-Carlton Hotel, Amelia Island, FL, 1991.
UNPUBLISHED INDUSTRY RESEARCH (Recent only)
Manager of client satisfaction research and reports completed in conjunction with the Spa Services and Treatments course at FGCU.

Summer 2008:
The Golden Door, Naples Grande Resort (Naples, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Mahalo Day Spa (Bonita Springs, Florida)

Summer 2009:
The Golden Door, Naples Grande Resort (Naples, Florida)
The Ritz-Carlton, Naples Spa (Naples, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)

Summer 2010:
The Golden Door, Naples Grande Resort (Naples, Florida)
The Ritz-Carlton, Naples Spa (Naples, Florida)

Fall 2011:
The Golden Door, Naples Grande Resort (Naples, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)

Fall 2012:
The Golden Door, Naples Grande Resort (Naples, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)

Fall 2013:
Waldorf Astoria Spa (Naples, Florida)
Woodhouse Day Spa (Naples, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)

Fall 2014:
Woodhouse Day Spa (Naples, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)

Fall 2016:
Woodhouse Day Spa (Naples, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)

Fall 2017:
Miromar Lakes Spa (Estero, Florida)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)

Fall 2018:
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Aquagene Spa at Pink Shell Resort (Fort Myers Beach, Florida)

Fall 2019 (contracted, not yet produced)
The Stillwater Spa, Hyatt Regency Coconut Point (Estero, Florida)
Joyful Yoga & Spa (Bonita Springs, Florida)

Manager of spa product research and report completed in conjunction with the Spa Industry Client Experience course at FGCU.

Spring 2012 - Murad (El Segundo, California)

Spring 2013 - Murad (El Segundo, California)

Spring 2014 - Murad (El Segundo, California)

Spring 2015 - Murad (El Segundo, California

Spring 2017 - Skin Authority (San Diego, California)

Spring 2018 - Skin Authority (San Diego, California)

Spring 2019 - Skin Authority (San Diego, California)

Spa Treatment Motivation Research, In progress.
Co-Coordinator of Quality of Work Life in the Hospitality Profession research working with GVSU, CMU and FGCU, In progress. With Dr. Patricia Janes (GVSU).
PROFESSIONAL ASSOCIATION SERVICE
  1. International Spa Association. Conference Speaker Selection Task Force, Member. 2014-19.
  2. Resort and Commercial Recreation Association. Research Symposium Selection Committee, Co-Chair. 2007-08, 2008-09, 2009-10, 2010-11, 2011-12, 2012-13, 2013-14, 2014-15, 2015-16, 2016-17. 2017-18. Including assisting in the review and selection of general session presentations in 2008-09, 2009-10, 2010-11, 2011-12, 2012-13.
  3. Mentor and Moderator, International Spa Association Annual Conference and Expo, "Communicate Like a Leader: One Conversation at a Time (Fine)," ISPA, Las Vegas, NV. (September 2019).
  4. Mentor and Moderator, International Spa Association Annual Conference and Expo, "Reinvent Your Client Journey to Increase Your Sales’ (Chernova)," ISPA, Las Vegas, NV. (September 2019).
  5. Global Wellness and Spa Summit. Spa Management Internship Task Force. Member, 2015-2017.
  6. Mentor and Moderator, International Spa Association Annual Conference and Expo, "Become a Social Media Marketing Superstar (Love and Cortright)," ISPA, Phoenix, AZ. (September 2018).
  7. Mentor and Moderator, International Spa Association Annual Conference and Expo, "Zero Tolerance: How to Protect Employees, Guests and Your Company from Sexual Harassment in the Treatment Room (Kolb and Stephenson)," ISPA, Phoenix, AZ. (September 2018).
  8. Mentor, International Spa Association Annual Conference, Professional Development Session – Positioning your Spa for Digital Wellness by David Polgar, 2017.
  9. Moderator, International Spa Association Annual Conference, Professional Development Session – Sacred Ground: Habits to Re-Hire, Re-Orient and Re-Engage Yourself at Work by Bryan Williams, 2017
  10. Moderator, International Spa Association Annual Conference, Professional Development Session – Engaging Your Employees Across All Generations by Rita Craig, 2017.
  11. Moderator and Mentor, International Spa Association Annual Conference, A Window into the Consumer Mind, by Dr. Leon Alexander, 2016.
  12. Moderator and Mentor, International Spa Association Annual Conference, Maximize Growth Areas in your Business and Unlock Profit Potential in your Client Base, by Heather Lemere, 2016.
  13. Moderator, International Spa Association Annual Conference, by Bertice Berry, 2015.
  14. International Spa Association. Membership Task Force, Member, 2011 & 2013.
  15. Global Wellness and Spa Summit. Spa Education/Certification Task Force. Member, 2012-13.
  16. Club Spa and Fitness Association, Education Committee, Member, 2011-12, 2012-13.
  17. International Spa Association. Conference Speaker Selection Task Force, Member. 2007-08, 2008-09, & 2009-10.
  18. Moderator and Mentor, International Spa Association Annual Conference, Signature for Business Success: Strategy, by Delores Pressley, 2009.
  19. Muskegon Area Arts & Humanities Council. Budget & Grants Committee Co-Chair. 2005 – 2006. Steering Committee Member. 2003 – 2006.
  20. National Park and Recreation Association. Midwest Representative for the Commercial and Tourism Society. 2003.
  21. National Park and Recreation Association, Section Chair, Leisure Research Symposium - Research Review Committee for Curriculum and Professional Development Section. 2003.
  22. Resort and Commercial Recreation Association. Chair, RCRA Professional Certification Council. 1997-2001.
  23. Resort and Commercial Recreation Association. Committee Chair, RCRA Publication Committee. 1995-2001.
  24. Arts Council of White Lake. Governing Board Member of Nuveen Community Center for the Arts. 2002 - 2003.
  25. Arts Council of White Lake. Member of the Board of Directors. 1997 - 2003.
  26. Arts Council of White Lake. Grants Committee Chair. 2000 - 2003.
  27. Arts Council of White Lake. Co-Founder and Advisory Board Member of the White River Gallery (An Artist’s Cooperative Gallery). 1998-1999.
  28. Resort and Commercial Recreation Association. Secretary. 1995 - 1997.
  29. Resort and Commercial Recreation Association. Member, RCRA Awards Committee. 1996.
PROFESSIONAL ASSOCIATION MEMBERSHIPS
  1. International Spa Association. Member. 2007 – present.
  2. Resort and Commercial Recreation Association. Member. 1987 - present.
  3. Club Spa and Fitness Association, Member, 2011 - 2012.
  4. International Medical Spa & Day Spa Association. Member. 2005 – 2011.
  5. The Spa Association. Member. 2005 – 06.
  6. International Special Events Society. Member. 2006 – 2009.
  7. National Recreation and Parks Association. Member. 1996 – 2004.
  8. International Association of Amusement Parks and Attractions. Member. 1998 – 2003.
  9. International Society of Travel and Tourism Educators. Member. 2003 – 2004.
  10. Michigan Recreation and Parks Association. Member. 1994 - 2004.
  11. Florida Recreation and Parks Association. Member. 1991.

Updated: 01/20/2023 08:37AM