Student Desk Manager

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Student-Desk-Managers-2017-18

Compensation

$10.25 per hour/ up to 23 hours per week


Employment Term

Applications for the 2021-2022 Academic School Year will open on January 11, 2021.

The Student Desk Manager is responsible for leadership and supervision of the operations of a BGSU Residence Hall Front Desk. The Student Desk Manager is also responsible for providing administrative support to the Hall Director and Graduate Hall Director/Graduate Leadership Coordinator. This person should be able to demonstrate effective skills in communication, leadership, administration, and must understand and be sensitive to the needs of others.

The Student Desk Manager is not required to live in a residence hall, however, this position requires some evening hours, and last-minute Desk coverage. As such, the Student Desk Manager must be available by phone at all times. This position will work at least 20, but no more than 23 hours per week. Of the required hours, 18 of these hours must be scheduled between 8 a.m. to 5 p.m., Monday - Friday. The Student Desk Manager is supervised by the Hall Director/Graduate Hall Director/Graduate Leadership Coordinator. This appointment is for one full academic year.

Minimum Qualifications

  • Must have at least one year of service as a Resident Advisor or Desk Clerk at BGSU.
  • Must have, and maintain, a 2.75 term and cumulative GPA.
  • Available by phone at all times.
  • Available to work at least 20, but no more than, 23 hours per week.
  • 18 of the 20 required work hours must be scheduled between 8:00 a.m. - 5:00 p.m., Monday through Friday.
  • Cannot currently be on Residence Life Employment Probation, Resident or University Student Conduct Probation or Academic Probation.

SDM Job Duties

Front Desk and Office Management

  • Manage at least one 24-hour Front Desk which serves the residents and guests of a building
  • Ensure quality customer service at the Front Desk
  • Assist the Residence Hall Staff with hiring Student Desk Clerk Staff
  • Assist the Graduate Assistant/Hall Director and Coordinator for Leadership and Administration with Desk Clerk training
  • During Resident Advisor Training, work with Graduate Assistant/Hall Director to train RAs on Front Desk operations
  • Train Residence Hall staff on Front Desk operations throughout the year
  • Directly supervise the Student Desk Clerk staff
  • Evaluate the Desk Clerks as needed, but minimally once per semester
  • Schedule Desk shifts, find coverage and fill in when staff miss a shift
  • Facilitate a regular monthly meeting for all staff who work the Front Desk
  • Manage and approve all Front Desk time reporting and payroll matters
  • SDMs must adhere to and enforce all COVID-19 procedures, guidelines, and policies
  • SDMs may be asked to assist with COVID-19 response, which could include, but not limited to meal delivery, contact tracing, etc.

Housing, Facilities and Residence Life

  • Serve as a liaison to units within the Office of Residence Life, such as Facilities and Operations, Housing, and other Central Office areas
  • Monitor inventory of student room keys, lock-out keys, and PEDs through weekly audits
  • Process lock changes and follow-up on charges and billing
  • Coordinate the processing of student room changes
  • Ensure the completion of check-in and check-out records that are submitted electronically
  • Prepare keys and PEDs for distribution to incoming residents prior to the beginning of each semester
  • Assist Hall Director/Graduate Assistant in preparing check-in and check-out materials for residents

Administrative Support

  • Handle telephone calls which require knowledge of Desk and Residence Life policies
  • Assist in coordinating the disbursement of flyers per the Residence Life posting policy
  • Communicate vending and laundry machine concerns to appropriate personnel
  • Manage all logs, inventories, and equipment associated with the Front Desk (packages, keys, etc.)
  • Assist in scheduling meetings with students
  • Assist with billing
  • Assist with ordering supplies
  • Assist with information needed for the End of the Year Report
  • Create and maintain the Housebook
  • Oversee the labeling of student mailboxes
  • Coordinate the delivery process for mail and packages

Student Conduct

  • Assist Graduate/Hall Director with administrative process for conduct meetings
  • Scan and upload documents in Maxient

Other Duties

  • Attend regular Student Desk Manager meetings
  • Attend and actively participate in Fall Training (August) and Spring Training (January)
  • Attend weekly Resident Advisor Staff meetings at 7:30PM on Wednesday nights
  • Perform additional duties and special assignments as directed

Application Process 2021-2022 Academic School Year

January 11 - January 22Accepting Applications
January 11 - January 22(Current Staff Only) Intent to Return form 
January 26 - January 29Interviews with Professional and Graduate Staff
February 3Interviews with current student staff (Peer Interviews)
February 15Notification letters will be sent to candidates

Virtual Information & Resume Building Sessions

January 12 at 10 amVirtual Information Session - Join Zoom Session
January 13 at 4 pmVirtual Information Session - Join Zoom Session
January 14 at 11amVirtual Information Session - Join Zoom Session
January 14 at 3pmVirtual Information Session - Join Zoom Session
January 15 at 2pmVirtual Information Session - Join Zoom Session
January 17 at 4pmVirtual Information Session - Join Zoom Session
January 18 at 12pmVirtual Information Session - Join Zoom Session
January 21 at 10:30amVirtual Information Session - Join Zoom Session
January 21 at 12:15pmResume Review Workshop - Join Zoom Session

Please note: All position information, including the compensation, are subject to change. The information provided on this page is a reflection of the current academic school year position. If you have any questions about the Application Process, please email us at ResLifeJobs@bgsu.edu. Thank you for your interest in the position!


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