Student Desk Manager



$9.55 per hour/ up to 23 hours per week

Employment Term

Applications for the 2019-20 Academic School Year open Aug. 27.

Minimum Qualifications

  • Must have at least one year of service as a Resident Advisor or Desk Clerk at BGSU.
  • Must have, and maintain, a 2.75 term and cumulative GPA.
  • Available by phone at all times.
  • Available to work at least 20, but no more than, 23 hours per week.
  • 18 of the 20 required work hours must be scheduled between 8:00 a.m. - 5:00 p.m., Monday through Friday.
  • Cannot currently be on Residence Life Employment Probation, Resident or University Student Conduct Probation or Academic Probation.

SDM Job Duties

Front Desk and Office Management

  • Manage at least one 24-hour Front Desk which serves the residents and guests of a building
  • Ensure quality customer service at the Front Desk
  • Assist the Residence Hall Staff with hiring Student Desk Clerk Staff
  • Assist the Graduate Assistant/Hall Director and Coordinator for Leadership and Administration with Desk Clerk training
  • During Resident Advisor Training, work with Graduate Assistant/Hall Director to train RAs on Front Desk operations
  • Train Residence Hall staff on Front Desk operations throughout the year
  • Directly supervise the Student Desk Clerk staff
  • Evaluate the Desk Clerks as needed, but minimally once per semester
  • Schedule Desk shifts, find coverage and fill in when staff miss a shift
  • Facilitate a regular monthly meeting for all staff who work the Front Desk
  • Manage and approve all Front Desk time reporting and payroll matters

Housing, Facilities and Residence Life

  • Serve as a liaison to units within the Office of Residence Life, such as Facilities and Operations, Housing, and other Central Office areas
  • Monitor inventory of student room keys, lock-out keys, and PEDs through weekly audits
  • Process lock changes and follow-up on charges and billing
  • Coordinate the processing of student room changes
  • Ensure the completion of check-in and check-out records that are submitted electronically
  • Prepare keys and PEDs for distribution to incoming residents prior to the beginning of each semester
  • Assist Hall Director/Graduate Assistant in preparing check-in and check-out materials for residents

Administrative Support

  • Handle telephone calls which require knowledge of Desk and Residence Life policies
  • Assist in coordinating the disbursement of flyers per the Residence Life posting policy
  • Communicate vending and laundry machine concerns to appropriate personnel
  • Manage all logs, inventories, and equipment associated with the Front Desk (packages, keys, etc.)
  • Assist in scheduling meetings with students
  • Assist with billing
  • Assist with ordering supplies
  • Assist with information needed for the End of the Year Report
  • Create and maintain the Housebook
  • Oversee the labeling of student mailboxes
  • Coordinate the delivery process for mail and packages

Student Conduct

  • Schedule student conduct meetings
  • Assist Graduate/Hall Director with administrative process for conduct meetings
  • Scan and upload documents in Maxient

Other Duties

  • Attend regular Student Desk Manager meetings
  • Attend and actively participate in Fall Training (August) and Spring Training (January)
  • Attend weekly Resident Advisor Staff meetings at 7:30PM on Wednesday nights
  • Perform additional duties and special assignments as directed

Application Process

Aug. 27, 2018Application Opens. Apply here today!
Oct. 1, 2018Residence Life Job Fair - Olscamp 101| 6 - 6:30 p.m. -or- 6:30 - 7 p.m.
Nov. 1, 2018Application closes at 11:59 p.m.
Nov. 5 - 9, 2018Round 1: Interview
Nov. 14, 2018Round 2: Peer Interview
Jan. 11, 2019The Intent to Return' form must be turned in - More information will be provided.
Jan. 21 - 25, 2019

Notification letters will be sent to candidates

Please note: All position information, including the compensation, are subject to change. The information provided on this page is a reflection of the current academic school year position. If you have any questions about the Application Process, please email us at Thank you for your interest in the position!

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