Desk Clerk

Now Hiring for the 2017-18 Academic School Year!

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Brief Description

Compensation

$8.30 per hour


Employment Term

Now hiring for the current Academic School Year.

Desk Clerk (DC) | This is an undergraduate position that assists the Residence Hall Staff in the daily operation of a Residence Hall. The DC works under the supervision of the Student Desk Manager (SDM) and performs a variety of clerical tasks, general operational services for residents and visitors, and a variety of safety tasks. DCs may be asked to work a variety of hours to accommodate the coverage needs of the Residence Hall. Principle responsibilities include clerical tasks, operational services, safety tasks and general functional area responsibilities.

Minimum Qualifications

  • Must be a full-time, enrolled student. (At least 12 credits)
  • Must have, and maintain, a 2.5 term and cumulative GPA.
  • First semester students without an established University GPA can be hired on a probationary status, pending their first GPA.
  • Cannot currently be on Residence Life Employment Probation, Resident or University Student Conduct Probation or Academic Probation.

DC Job Duties

Clerical Tasks

  • Answers telephone, screens calls and takes detailed messages
  • Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance
  • Refers residents’ and visitors’ concerns/issues to the residence hall supervisor
  • Makes announcements using the residence hall public address system as requested/needed
  • Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office
  • Be aware of and monitor the residence hall’s emergency systems & procedures

Operational Services

  • Receives, sorts, distributes and forwards incoming mail and packages
  • Sorts, bundles and forwards outgoing mail
  • Issues and records the use and return of lock-out keys, PEDs/Prox cards and hall equipment
  • Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including, but not limited to, washing machines, clothes dryers, vending machines, photocopiers and video games)
  • Assists residents and visitors in requesting cash refunds for money lost in vendor contracted equipment located in the residence hall
  • Assists residents in reporting maintenance problems and requesting repairs

General Tasks, Functions and Responsibilities

  • Completes a Duty Log for each shift worked when applicable
  • Performs general clerical and safety tasks
  • Performs general operational services
  • Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager
  • Maintains a clean working environment for the public to see at all times
  • Performs other related duties as assigned by the Hall Leadership Team

Safety Tasks (Midnight - 8 a.m.)

  • Greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance. 
  • Verifies the identity of residents and guests entering the residence hall and signs them in.
  • Admits only residents of the hall and their escorted guests. 
  • Checks residence hall exterior doors throughout the shift and un-props or locks doors as needed.
  • Performs periodic rounds throughout the residence hall to observe, report and deter violations of the law, University policies and residence hall policies.
  • Confronts violations of the residence hall quiet hours policy.
  • Directs un-escorted non-residents from the building.
  • Informs the residence hall staff on duty of all violations of the law, University policies and residence hall policies.
  • Refers residents’ and visitors’ concerns/issues to the residence hall supervisor.
  • Maintains and updates paper records and all paperwork associated with the daily operation of the residence hall office.
  • Monitors the residence hall’s emergency system(s), including security cameras.
  • Assists the residence hall staff in responding to residence hall emergencies.

Please note: Desk Clerks working between the hours of 12 a.m. and 8 a.m. must be at least 18 years old.

Application Process

The Office of Residence Life is always looking for qualified applicants to apply to be a Desk Clerk. This doesn't mean there is always an immediate position to fill. Because of the fluctuating demand for this position, we pull applications in our system when a position opens on an on-going basis.

Step 1
Apply Now | After you apply, your application will be checked for eligibility. If you meet the position requirements, your application will become Active.
Step 2If your application is Active, it will remain on file for 5 months and you will be contacted for an interview if a position opens that meets your qualifications.
Step 3         If you are not contacted for an interview within 5 months, please re-apply. Just because you weren't contacted doesn't mean we won't want to hire you in the future.

Please note: All position information, including the compensation, are subject to change. The information provided on this page is a reflection of the current academic school year position. If you have any questions about the Application Process, please email us at ResLifeJobs@bgsu.edu. Thank you for your interest in the position!