Desk Clerk

Now Hiring for the 2017-18 Academic School Year!

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Brief Description

Compensation

$8.15 per hour
($8.30 starting Jan. 1, 2018)


Employment Term

Now hiring for the current Academic School Year.

Desk Clerk (DC) | This is an undergraduate position that assists the Residence Hall Staff in the daily operation of a Residence Hall. The DC works under the supervision of the Student Desk Manager (SDM) and performs a variety of clerical tasks, general operational services for residents and visitors, and a variety of safety tasks. DCs may be asked to work a variety of hours to accommodate the coverage needs of the Residence Hall. Principle responsibilities include clerical tasks, operational services, safety tasks and general functional area responsibilities.

Minimum Qualifications

  • Must be a full-time, enrolled student. (At least 12 credits)
  • Must have, and maintain, a 2.5 term and cumulative GPA.
  • First semester students without an established University GPA can be hired on a probationary status, pending their first GPA.
  • Cannot currently be on Residence Life Employment Probation, Resident or University Student Conduct Probation or Academic Probation.

DC Job Duties

Clerical Tasks

  • Answers telephone, screens calls and takes detailed messages
  • Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance
  • Refers residents’ and visitors’ concerns/issues to the residence hall supervisor
  • Makes announcements using the residence hall public address system as requested/needed
  • Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office
  • Be aware of and monitor the residence hall’s emergency systems & procedures

Operational Services

  • Receives, sorts, distributes and forwards incoming mail and packages
  • Sorts, bundles and forwards outgoing mail
  • Issues and records the use and return of lock-out keys, PEDs/Prox cards and hall equipment
  • Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including, but not limited to, washing machines, clothes dryers, vending machines, photocopiers and video games)
  • Assists residents and visitors in requesting cash refunds for money lost in vendor contracted equipment located in the residence hall
  • Assists residents in reporting maintenance problems and requesting repairs

General Tasks, Functions and Responsibilities

  • Completes a Duty Log for each shift worked when applicable
  • Performs general clerical and safety tasks
  • Performs general operational services
  • Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager
  • Maintains a clean working environment for the public to see at all times
  • Performs other related duties as assigned by the Hall Leadership Team

Safety Tasks (Midnight - 8 a.m.)

  • Greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance. 
  • Verifies the identity of residents and guests entering the residence hall and signs them in.
  • Admits only residents of the hall and their escorted guests. 
  • Checks residence hall exterior doors throughout the shift and un-props or locks doors as needed.
  • Performs periodic rounds throughout the residence hall to observe, report and deter violations of the law, University policies and residence hall policies.
  • Confronts violations of the residence hall quiet hours policy.
  • Directs un-escorted non-residents from the building.
  • Informs the residence hall staff on duty of all violations of the law, University policies and residence hall policies.
  • Refers residents’ and visitors’ concerns/issues to the residence hall supervisor.
  • Maintains and updates paper records and all paperwork associated with the daily operation of the residence hall office.
  • Monitors the residence hall’s emergency system(s), including security cameras.
  • Assists the residence hall staff in responding to residence hall emergencies.

Please note: Desk Clerks working between the hours of 12 a.m. and 8 a.m. must be at least 18 years old.

Application Process

The Office of Residence Life is always looking for qualified applicants to apply to be a Desk Clerk. This doesn't mean there is always an immediate position to fill. Because of the fluctuating demand for this position, we pull applications in our system when a position opens on an on-going basis.

Step 1
Apply Now | After you apply, your application will be checked for eligibility. If you meet the position requirements, your application will become Active.
Step 2 If your application is Active, it will remain on file for 5 months and you will be contacted for an interview if a position opens that meets your qualifications.
Step 3          If you are not contacted for an interview within 5 months, please re-apply. Just because you weren't contacted doesn't mean we won't want to hire you in the future.

Please note: All position information, including the compensation, are subject to change. The information provided on this page is a reflection of the current academic school year position. If you have any questions about the Application Process, please email us at ResLifeJobs@bgsu.edu. Thank you for your interest in the position!