Hannah Adams, B.S. in Gerontology – Specialization in Long-Term Care Administration (2017)
Customer Service Associate – Student Recreation Center (2014-17)
College is a time for experience and exploration, perfect for figuring out what you want – or don’t want – to do for the rest of your life. These learning opportunities are invaluable, as 2017 alum Hannah Adams learned first-hand. She came to BGSU a marketing major, but after joining a business fraternity on campus and working in customer service, she was able to blaze a new path toward her professional goals.
As a member of a business-centric organization, Hannah was surrounded by people who were passionate about business – which made her realize she was not. She was very interested in the administration side of business, however, and enjoys working with older adults, so she switched to a major in Gerontology, intending to be a healthcare administrator.
Around the time of transitioning into a new major, Hannah began working at the Student Recreation Center. She wanted a job on campus, and a friend recommended applying to the Rec. In her time with RecWell, Hannah has seen major changes; when she started as a Customer Service Attendant, the Rec was still under renovation, and her shifts took place on the basketball court! She has since received a promotion, becoming a Customer Service Associate.
Hannah has learned a lot about customer service in her position. “I didn't realize what exactly I was getting into when I first started,” she said, regarding the different issues and questions patrons bring to her attention, but she soon became a professional problem-solver and mentor to new hires. She says she will use these skills in her future as a healthcare administrator, overseeing departments in a nursing home: “I plan on being extremely involved with families and residents, because I think that's important."
Hannah hopes to someday work as an administrator at a hospice facility. She cares greatly about properly administered hospice care, and her experience with RecWell policies has prepared her for just that. As a CSA, Hannah needed a firm understanding of policies: “We have to know everything about the facility to ensure that everyone's doing what they're supposed to be doing, and that everyone's safe.”