Qualtrics Help Information

Qualtrics users seeking support (e.g., live chat, phone call, or email) need to log into the Qualtrics Support Portal following the steps below.

1.       Log into Qualtrics using the BGSU single sign on link: http://bgsu.qualtrics.com/

2.       Within Qualtrics, click on the question mark icon:

Layout with question mark circled

3.       Click on “Contact Support”

Qualtrics Support layout with the contact support circled in red.

4.       Click on Bowling Green State University

The support login layout with Bowling Green State University circled in red.

5.       Select “Survey Platform & XM Directory”.

This is the Qualtrics Support page with Survey Platform circled in red.

6.       Once you select “Survey Platform & XM Directory”, the Qualtrics Support AI Assistant will appear. Type your question and the AI assistant will provide information, screenshots, and links.

The Qualtrics Support AI Assistant with question prompt circled in red.

7.       If the Qualtrics Support AI Assistant cannot answer your question, select “No” when they ask, “Did I answer your question?” You will then be provided with a button for you to select to contact the Qualtrics Support Team.

Contact support button circled in red.

Updated: 04/07/2026 12:46PM