Shredding and Document Destruction Account Information

For Service, Billing, and Portal inquiries, please contact Customer Service and note the below details in advance:

• If emailing, please include your department’s account number in the subject line. 
• You will receive an automated email with a reference number pertaining to your inquiry. Please keep the reference number on your email chain. 
• You will receive a direct communication regarding any service or portal related inquiries from the customer service team within 5-7 business days. 
• You will receive communication regarding any billing inquiries within approximately 3 billing cycles (90 days). 

General Customer Service: customer-relations@stericycle.com, Phone: 800-697-4733

Direct Contact Information: