IT Strategic Plan FY 2023-FY 2027

FY 2023 Work Plans:

• Complete the Wi-Fi Replacement Project (replacing 3600 access points) – Completed
• Replace Pulse VPN with Global Protect VPN – Delayed
• Implement DIGARC Curriculum and Catalog Management System – On Schedule
• PeopleSoft Fluid for Registration and Records – Completed

FY 2024 Work Plans:

• Implement DIGARC Curriculum and Catalog Management System
• Implement PeopleSoft Fluid for HR
• Update PeopleSoft Fluid for Student Center
• Textbook Digital Delivery via VitalSource Canvas LTI
• Canvas upgrades and new bolt on features
• Investigate a Dynamic App to replace Modo

Success Metrics:

• Focus groups with residential, commuter and virtual students
• Number of unique VPN users – access from off-campus (>1000)
• Percent of faculty and students using Canvas LMS (> 70%)

FY 2023 Work Plan:

• Complete AV maintenance for nine classrooms - Completed
• Identify wireless screen sharing solution – In Progress
• Create standard classroom AV packages – Completed
• Test Zoom Rooms to replace Four Winds digital signage - Completed

FY 2024 Work Plan

• Provide information and recommendations to departments so they can maintain their classroom spaces
• Complete AV maintenance for nine classrooms
• Windows 11 pilot

Success Metrics:

• Number of rooms receiving AV maintenance yearly (11 – 2022; 10 – FY 2023)
• Number of classrooms and their utilization each year (141 & 47%- FY 2022)
• Do annual surveys with students and faculty on classroom technology
• Number of classrooms with technology newer than 10 years (usually considered EOL):
  • 43% of rooms are older than 10 years
  • 19% of rooms are older than 12 years
• Reported classroom technology issues each year:
  • 2018: 1069
  • 2019: 1027
  • 2020: 621
  • 2021: 760
  • 2022: 771
  • 2023: 767 *as of May 30, 2023

FY 2023 Work Plan:

• Introduce Virtual Computing to eCampus – In Progress
• Validate the list of university-wide software packages – In Progress
• Introduction of Metaversity - In Progress
• ChatGPT/AI tracker in Canvas using Turnitin - Completed

FY2024 Work Plans:

• Validate the list of university-wide software packages
• Introduction of Metaversity, AI, and VR/AR
• Complete the Software Registry
• ATC Transcript Service Modification

Success Metrics:

• Number of AI, VR and AR applications used
• Number of academic software packages (540 – 2021; 720 – 2022)
• Do surveys of students and faculty on emerging technology and experiences

FY 2023 Work Plans:

• Falcon Flight Plan SchedMule (uAchieve) Part 2 – Completed
• Falcon Flight Plan Part 3 – four-year planning – In Progress
• Admission Files implementation – Completed
• Electronic PAF Implementation – Completed
• Adjunct Contract Automation – In Progress
• Graduate Application Improvements - Cancelled
• Athletics Certification approval process – Completed
• Automation of Rec Center Fusion Parking and Payroll deduction – In process

FY2024 Work Plans:

• Falcon Flight Plan Part 3 – four-year planning
• Complete the APE Planner
• Retirement Updates – Secure 2.0
• HubSpot replacing Adobe Campaign
• HCM Employee Self Service and Fluid Update
• Catalog Implementation DIGARC
• SES Job Forms OnBase Workflow
• Adjunct Contract Automation
• Complete COT and EDHD restructuring program
• Complete NEOED Phase 2 – On Boarding
• Complete Digital Folders for Faculty Personal files
• Complete implementation of a new Research Administration system
• Complete the Ohio Link Update Integration to our systems

Success Metrics:

• Number of processes converted to paperless with or without eSignature
• Number of eSignature forms processed per year (22K – 2021; 47K 2022)
• Assess the user experiences with the paperless processes

FY 2023 Work Plans:

• Core HR Process Review – BPR – Completed
• Benefits Administration – BPR – Completed
• Payroll Processing – BPR – Completed
• University Advancement Agilon One Replacement with Blackbaud NXT – Completed
• Human Resources Hire Touch replacement with NEOED – Completed
• Transfer Evaluation BPR – Completed
• Readmit Process BPR – Completed
• HR Enterprise Reporting – Completed
• TMA Billables Framework Implementation – Completed

FY 2024 Work Plans:

• HCM Get Well
• Employee Address and Location BPR
• Cancellation and withdraw process BPR

Success Metrics:

• Number of BPR’s completed each year
• Reducing the number of applications on premise with an existing sunset date
• Measurable reductions in labor within academic and business areas after implementing system automations
• Technology training completed by users
• Number of audited Knowledge Base articles
• Evaluate training

FY 2023 Work Plans:

• Move the SOCC DR site to the AWS hosted cloud – Completed
• Migrate Evolve FM to the cloud – Completed
• Migrate Talend to the cloud – In Progress
• Fuel Master to the cloud – Completed
• Blackbaud Raiser’s Edge Cloud Implementation - Completed

FY 2024 Work Plans:

• Master Plan 2.0 Infrastructure Phase 1
• Complete Migrating Talend to the cloud
• TMA to the cloud
• Food Service Suite to the cloud
• FWI to the cloud
• Incident Response test of our PeopleSoft Disaster Recovery
• Replace the Athletics App with a new dynamic cloud app

Success Metrics:

• Limit on-campus hosted systems to those supporting Residence Life, Dining Services, Public Safety, Access Control and BG1 Card. All other systems in an IaaS or SaaS cloud.
• Assess the user experiences with the cloud applications

FY 2023 Plans:

• Automate Provost BI Reporting – Completed
• TMA reporting in BI – Completed
• Complete Academic Financial Statements – Completed
• Complete the University Financial Statements – In Progress

FY 2024 Work Plans:

• Complete the University Financial Statements
• Complete the Multi-Factor Authentication plan
• Syllabus Search
• Canvas Data Portal 2.0

Success Metrics:

• Create a single tool (Power BI) that accesses all data courses via a data lake
• Measuring access and ease of use for academic and administrative reports
• Accuracy of data

FY 2023 Work Plans:

• Implement Palo Alto Global Protect VPN to replace Pulse Secure VPN – Delayed
• Complete security system rule review with Palo Alto Networks professional services to ensure maximum protection and return on investment – Completed
• Exercise an Enterprise Incident Response Plan – In Progress
• Enhance vulnerability visibility within the server and infrastructure environment, while maximizing protection capabilities – Completed.
• Assess BGSU Information Security controls against an industry standard framework of best practices called - CIS Critical Security Controls – In Progress
• Start the automation of security patches for the servers, storage, and network equipment - In Progress

FY 2024 Work Plans:

• Exercise an Enterprise Incident Response Plan
• Assess BGSU Information Security controls against an industry standard framework of best practices called CIS Critical Security Controls
• Start the automation of security patches for the servers, storage, and network equipment
• Implement Okta Phase 2
• Implement CrowdStrike security system

Success Metrics:

• Number of compromised accounts – increase/decrease over time (6/day – 2021; 1/day 2022)
• Number of compromised devices – increase or decrease over time (5/month – 2021; 1/month – 2022)
• Number of breaches or data losses (0 – 2021; 0 – 2022)
• Annual PS exercise in disaster recovery starting in summer 2024