Compromised Accounts...Next Steps

What is a Compromised Account?

An account is compromised when the username and password are known by an unauthorized individual or group of individuals.  Compromised accounts are used by attackers to obtain sensitive information, steal paychecks or financial aid refunds, or to send spam.  The BGSU Information Security Team takes all compromised accounts very seriously.

Think your account may have been compromised?  Follow the procedures below to secure your BGSU Account.

Change your BGSU Password

  1. Immediately log into MyBGSU and change your password by clicking on Help Desk in the top right and then Change BGSU Password in the lower left. Check out our Password Tips webpage for suggestions on creating a strong password.
  2. Contact the Technology Support Center and ask to speak with the Information Security Office to discuss how to best respond if any sensitive information may have been exposed.

Use Two Step Authentication

We strongly recommend that all BGSU account holders use Two Step Authentication. Two Step Authentication provides an extra layer of protection for several BGSU services. For more information on Two Step Authentication at BGSU, visit www.bgsu.edu/2step.

Update and Scan

Make sure your mobile device or computer is running the latest version of its operating system.  Commonly known software bugs are fixed in these updates and help protect your computer or mobile device from attacks.

Install a brand name anti-virus product on your computer.  Schedule the program to run on a daily/weekly basis.  Also, be sure to keep the virus definintion file updated. This file will have a list of all known computer viruses/malware and will help to keep you protected.  

Security Suggestions

The BGSU Information Security Team strongly recommends not using untrusted apps to access email on your mobile devices.  Some examples of these apps are listed below.  We do not recommend using these apps because their design allows them to capture your username and password.

  • My Mail
  • Spark
  • Newton

In lieu of these apps, we recommend using the Outlook app to access BGSU email.  Native mail apps on mobile devices are also safe to use, if preferred. 

Password manager applications provide a safe way to store passwords.  These applications help the user organize and create strong passwords, encrypt the passwords, and access them from any device. They also utilize Two Step Authentication.  According to PC Magazine's article "The Best Password Managers of 2016", below are their top suggested password manager applications (in no particular order).

  • LastPass*
  • Dashlane
  • Sticky Password
  • KeePass*

       *denotes that a free version is offered