Current Reported Issues/Outages

Application Issue/Details Status
Fix/Workaround
ComDoc 800 Number (BGSU print supplier) ComDoc 800 number unavailable. Investigating Use https://my.comdoc.com/
Respondus Lockdown Browser + Canvas New Quizzes Student sees Rocket Screen with Access Denied error when trying to review results and/or feedback for quiz in Canvas New Quizzes. Investigating View Workaround
       
       

Scheduled Outages/Upgrades

Application Scheduled Date and Time
BGSU Internet (wired, wireless and VPN/Pulse Secure) Thursday, June 30, 2022 | 10 p.m. - midnight
OnBase Friday, July 15, 2022 at 5 p.m. through no later than Monday, July 18 at 8 a.m.
   

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
Cisco Finesse Issue with one of the call center Finesse servers. Call center agents/users were directedto use this link: https://krce-uccx-01.bgsu.edu:8445 6/28/22 24 hours
Zoom Application unavailable 6/21/22 20 mins
Chrome River Login unavailable 6/8/22 1 hour
Four Winds (Digital Signs) Content Manager unavailable 6/8/22 8 days
BGTV (Apogee) Service unavailable 6/6/22 8 hours
       
       

Updated: 06/29/2022 09:35AM