Current Reported Issues/Outages

Application Issue/Details Status
Fix/Workaround
Webex in Canvas
Some students are prompted to enter a password upon joining a meeting but were not previously provided a password.
Vendor investigating
Follow these steps to fix the issue
Canvas Canvas unable to send text notifications to Verizon carriers. Users unable to add a Verizon communication channel in Canvas.
Vendor investigating     
Download Canvas app and enable app notifications
Webex Users receiving error message when attempting to launch Webex via Canvas   Contact ITS for fix.  
       
       

Scheduled Outages/Upgrades

Application Scheduled Date and Time
   
   
   

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
Office 365/MyBGSU Users unable to access Single-Sign On applications including MS Office.  Users reporting SAML error February 26, 2020 < 1 hour  
Canvas Faint/fading text reported in Canvas chat sessions. N/A - Users should not use Safari
   
Multiple BGSU Systems Multiple BGSU systems experienced a brief disruption in services
10 a.m. February 14, 2020 < 20 minutes
 
BGSU Network Due to a recent Xbox game release we experienced heavy network traffic that impacted BGSU network speed.  February 12, 2020