Current Reported Issues/Outages
| Application | Issue/Details | Status |
Fix/Workaround |
| Canvas | Canvas unable to send text notifications to Verizon carriers. Users unable to add a Verizon communication channel in Canvas. |
Vendor investigating |
Download Canvas app and enable app notifications. |
| Webex | Users receiving error message when attempting to launch Webex via Canvas | Contact ITS for fix. | |
| CirQLive (Webex via Canvas) | User is unable to launch a Webex meeting created in Canvas when using an Apple computer. | Please follow the steps in this article to fix the issue. |
Scheduled Outages/Upgrades
| Application | Scheduled Date and Time |
| BGSU VPN (20 minute outage) |
July 1, 2020 | 12-2 a.m. |
| Adobe Products (including Adobe Creative Cloud, Adobe Sign and Adobe Campaign) |
July 2, 2020 | 5-6 a.m. |
| BGSU (Buckeye) Data Center (outages to multiple BGSU applications including MyBGSU, CSS/HCM/FMS & MediaBeacon. View a full list of impacted systems.) |
July 9, 2020 | midnight-3 a.m. |
Issues Resolved In the Past 30 Days
| Application | Issue/Details |
Resolved As Of | Reported Down Time |
| TeamDynamix (ITS Service Catalog, Knowledge Base and Ticketing System) | Users experienced slow loading times | June 20, 2020 | < 1 hour |
| PGP | PGP certificate was expired. Some users received an error. | June 15, 2020 | 2 hours |
| TeamDynamix (ITS Service Catalog & Knowledge Base) | Unplanned outage, sites were unavailable. | June 11, 2020 | 1 hour |
| MyBGSU | Website unavailable | June 7, 2020 | 1 hour |