Current Reported Issues/Outages

Application Issue/Details Status
Fix/Workaround
Canvas Canvas unable to send text notifications to Verizon carriers. Users unable to add a Verizon communication channel in Canvas.
Vendor investigating     
Download Canvas app and enable app notifications.
Webex Users receiving error message when attempting to launch Webex via Canvas   Contact ITS for fix.  
CirQLive (Webex via Canvas) User is unable to launch a Webex meeting created in Canvas when using an Apple computer.   Please follow the steps in this article to fix the issue.  

Scheduled Outages/Upgrades

Application Scheduled Date and Time
BGSU VPN (20 minute outage)
July 1, 2020 | 12-2 a.m.
Adobe Products (including Adobe Creative Cloud, Adobe Sign and Adobe Campaign)
July 2, 2020 | 5-6 a.m.
BGSU (Buckeye) Data Center (outages to multiple BGSU applications including MyBGSU, CSS/HCM/FMS & MediaBeacon. View a full list of impacted systems.)
July 9, 2020 | midnight-3 a.m.

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
TeamDynamix (ITS Service Catalog, Knowledge Base and Ticketing System) Users experienced slow loading times June 20, 2020 < 1 hour
PGP PGP certificate was expired. Some users received an error.   June 15, 2020 2 hours
TeamDynamix (ITS Service Catalog & Knowledge Base) Unplanned outage, sites were unavailable.   June 11, 2020 1 hour
MyBGSU Website unavailable June 7, 2020 1 hour