Current Reported Issues/Outages
| Application | Issue/Details | Status |
Fix/Workaround |
| ComDoc 800 Number (BGSU print supplier) | ComDoc 800 number unavailable. | Investigating | Use https://my.comdoc.com/ |
| Respondus Lockdown Browser + Canvas New Quizzes | Student sees Rocket Screen with Access Denied error when trying to review results and/or feedback for quiz in Canvas New Quizzes. | Investigating | View Workaround |
Scheduled Outages/Upgrades
| Application | Scheduled Date and Time |
| BGSU Internet (wired, wireless and VPN/Pulse Secure) | Thursday, June 30, 2022 | 10 p.m. - midnight |
| OnBase | Friday, July 15, 2022 at 5 p.m. through no later than Monday, July 18 at 8 a.m. |
Issues Resolved In the Past 30 Days
| Application | Issue/Details |
Resolved As Of | Reported Down Time |
| Cisco Finesse | Issue with one of the call center Finesse servers. Call center agents/users were directedto use this link: https://krce-uccx-01.bgsu.edu:8445 | 6/28/22 | 24 hours |
| Zoom | Application unavailable | 6/21/22 | 20 mins |
| Chrome River | Login unavailable | 6/8/22 | 1 hour |
| Four Winds (Digital Signs) | Content Manager unavailable | 6/8/22 | 8 days |
| BGTV (Apogee) | Service unavailable | 6/6/22 | 8 hours |
Updated: 06/29/2022 09:35AM