Current Reported Issues/Outages
| Application | Issue/Details | Status |
Fix/Workaround |
| ComDoc (BGSU printing service) | 800 number unavailable | Investigating | Use comdoc.com/support |
| Canvas - Speedgrader | Speedgrader is giving a "Service is currently not available. Try again later." error for some users. | Vendor working on a fix. | |
| Cisco Jabber | Users presented with certificate upon login. Please accept the certificate if prompted. | Accept certificate. | |
| Respondus Lockdown Browser + Canvas New Quizzes | Student sees Rocket Screen with Access Denied error when trying to review results and/or feedback for quiz in Canvas New Quizzes. | Investigating | View Workaround |
| Canvas (Instructure) | Instructure has identified a known issue that students are unable to move the course cards on their dashboard. As a workaround, users can customize the dashboard to only show fall classes. Click here for instructions. | Vendor working on a fix. | View Workaround |
| Canvas (Instructure) | Instructure has identified a known issue that the Canvas App will not allow users on Apple iOS to update their profile picture. | Vendor working on a fix. | Use Canvas website rather than iOS app. |
Scheduled Outages/Upgrades
| Application | Scheduled Date and Time |
| ZDam (application unavailable for scheduled maintenance) | Sept. 1 (beginning at 5 p.m.) - Sept. 6, 2022 |
Issues Resolved In the Past 30 Days
| Application | Issue/Details |
Resolved As Of | Reported Down Time |
| ITS Service Catalog, Knowledge Base, My Tickets (TeamDynamix) | Application running slow/unavailable. | 9/22/22 | 30 mins |
| Canvas | Application unavailable. | 9/21/22 | 30 mins |
| BGSU Phone System | Issues placing calls to off campus numbers and off campus location calling into campus. | 9/7/22 | 6 hours |
| BGSU Phone System | Issues placing calls to off campus numbers and off campus location calling into campus. | 9/7/22 | 1 hour |
| BGTV | BGTV on campus outage to parts of the channel lineup. | 8/17/11 | < 1 hour |
| ITS Service Catalog/Knowledge Base/My Tickets (TeamDynamix) | The TeamDynamix application used to power the ITS Service Catalog, Knowledge Base, My Tickets, etc. was temporarily unavailable. | 8/15/22 | < 1 hour |
| Blackbaud Raiser's Edge | System unavailable/users unable to login | 8/12/22 | 3 days |
Updated: 09/23/2022 08:42AM