Current Reported Issues/Outages
| Application | Issue/Details | Status |
Fix/Workaround |
| Webex in Canvas |
Some students are prompted to enter a password upon joining a meeting but were not previously provided a password. |
Vendor investigating |
Follow these steps to fix the issue |
| Canvas | Canvas unable to send text notifications to Verizon carriers. Users unable to add a Verizon communication channel in Canvas. |
Vendor investigating |
Download Canvas app and enable app notifications |
| Webex | Users receiving error message when attempting to launch Webex via Canvas | Contact ITS for fix. | |
Scheduled Outages/Upgrades
| Application | Scheduled Date and Time |
Issues Resolved In the Past 30 Days
| Application | Issue/Details |
Resolved As Of | Reported Down Time | |
| Office 365/MyBGSU | Users unable to access Single-Sign On applications including MS Office. Users reporting SAML error | February 26, 2020 | < 1 hour | |
| Canvas | Faint/fading text reported in Canvas chat sessions. | N/A - Users should not use Safari |
||
| Multiple BGSU Systems | Multiple BGSU systems experienced a brief disruption in services |
10 a.m. February 14, 2020 | < 20 minutes |
|
| BGSU Network | Due to a recent Xbox game release we experienced heavy network traffic that impacted BGSU network speed. | February 12, 2020 | ||