Current Reported Issues/Outages

Application Issue/Details Status
Fix/Workaround
ComDoc (BGSU printing service) 800 number unavailable Investigating Use comdoc.com/support
Canvas - Speedgrader Speedgrader is giving a "Service is currently not available. Try again later." error for some users.  Vendor working on a fix.   
Cisco Jabber Users presented with certificate upon login. Please accept the certificate if prompted.   Accept certificate.
Respondus Lockdown Browser + Canvas New Quizzes Student sees Rocket Screen with Access Denied error when trying to review results and/or feedback for quiz in Canvas New Quizzes. Investigating View Workaround
Canvas (Instructure) Instructure has identified a known issue that students are unable to move the course cards on their dashboard. As a workaround, users can customize the dashboard to only show fall classes. Click here for instructions.  Vendor working on a fix.  View Workaround
Canvas (Instructure) Instructure has identified a known issue that the Canvas App will not allow users on Apple iOS to update their profile picture.  Vendor working on a fix.  Use Canvas website rather than iOS app.

Scheduled Outages/Upgrades

Application Scheduled Date and Time
ZDam (application unavailable for scheduled maintenance) Sept. 1 (beginning at 5 p.m.) - Sept. 6, 2022
   
   

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
ITS Service Catalog, Knowledge Base, My Tickets (TeamDynamix) Application running slow/unavailable. 9/22/22 30 mins
Canvas Application unavailable. 9/21/22 30 mins
BGSU Phone System Issues placing calls to off campus numbers and off campus location calling into campus. 9/7/22 6 hours
BGSU Phone System Issues placing calls to off campus numbers and off campus location calling into campus. 9/7/22 1 hour
BGTV BGTV on campus outage to parts of the channel lineup. 8/17/11 < 1 hour
ITS Service Catalog/Knowledge Base/My Tickets (TeamDynamix) The TeamDynamix application used to power the ITS Service Catalog, Knowledge Base, My Tickets, etc. was temporarily unavailable.  8/15/22 < 1 hour
Blackbaud Raiser's Edge System unavailable/users unable to login 8/12/22 3 days
       

Updated: 09/23/2022 08:42AM