Work On Campus

Become an ITS Student Employee

The ITS Desktop Support Team is Hiring!

The ITS  is looking to hire student staff to begin working this fall. Those interested should apply by completing the application linked below. The application form will be open from October 12-16, 2021.

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Qualified candidates will be contacted via email to schedule interviews.

General ITS Student Employment Information

All student positions within Information Technology Services are customer service positions. In order to ensure we provide the best possible support for our customers, each of our positions have the same following requirements.

  1. Must be enrolled as a full-time student at BGSU – Main Campus.
  2. Must be available to work a minimum of 12 hours per week.
  3. Must be able to lift a minimum of 50 lbs.
  4. Detail oriented.
  5. Customer focused mentality.
  6. Familiarity with Windows, Mac, and at least one mobile device OS.

Asset Management

Work directly with the BGSU main campus computer inventory by ensuring inventory accuracy, device quality and maintaining controls throughout the entire asset lifecycle. Assist with projects that advance the efficiency and utilization of computer hardware on campus.

  • Prepare new equipment that arrives from the vendor, as well as gently used equipment for re-use.
  • Maintain inventory control as assets move from one location to another within our stock rooms.
  • Continuously image and configure computers before placing into stock.
  • Complete tickets, including device moves and device pickups as scheduled.
  • Monitor and complete inventory tickets and tasks within the ITS ticketing system.
  • Other duties as assigned.

Classroom Technology Services

Assist clients in the classroom with audio visual (AV) equipment set up, perform classroom technology troubleshooting and diagnosis, and provide basic training on classroom technology. 

  • Troubleshoot classroom technology issues.

  • Train clients on the use of classroom technology.

  • Set up/install classroom equipment.

  • Provide technical support in person and via phone. 

  • Other duties as assigned.


Desktop Support

Prepare and install new and gently used devices for BGSU faculty and staff. Aid in the day-to-day operations of ITS including the completion of IT service requests and the management of tickets in the ITS ticketing system.

  • Deploy new and gently used computers for BGSU faculty, staff, departments and offices.

  • Install departmental printers on BGSU devices.

  • Ensure computers are properly connected to the domain and updated.

  • Add local user accounts if requested. 

  • Update all tickets in a highly detailed and timely manner.

  • Other duties as assigned.


Hardware Support

Perform hardware troubleshooting, diagnostics and repairs to University and personally owned devices. Manage workflow of incoming machines to ensure quick turnaround of incidents regarding hardware support.

  • Answer a variety of hardware questions from clients and support staff.

  • Complete assigned work in a timely manner. 

  • Ensure high level of customer satisfaction through all interactions.

  • Manage time effectively with limited supervisor interaction. 

  • Other duties as required.

Computer Science classoom lab in Hayes Hall

Student Support Services

Aid in the day-to-day operations of ITS by performing a variety of job duties including ensuring proper ongoing operation of equipment in computer labs, lab issue reporting/troubleshooting and general student technology support.  Perform routine lab checks, schedule appointments, troubleshoot personal device issues and assist with residence hall connectivity.  Educate students on BGSU technology offerings and their appropriate use by attending ITS events and giving presentations regarding University technology (as necessary). Support academic technology including academic software such as LockDown Browser, Zoom, Webex, and Canvas.

During the summer, assist with lab hardware refreshes and provide support for other summer ITS projects.

  • Provide user assistance, and monitor and maintain proper operation and upkeep of equipment in ITS computer labs.

  • Assist Residence Hall residents with network connectivity of personally owned devices.

  • Assist faculty, staff, and students by troubleshooting issues with academic software.

  • Monitor and manage incidents in ITS ticketing system. 

  • Other duties as assigned.


ITS Media

Manage and implement the creation of video and media guides/training for distribution to the BGSU community. Draft scripts and story boards, work with subject matter experts and learning designers, film and edit video, etc. Assist with ITS social media content including the creation of graphics and photography. 

  • Write scripts and outline learning objectives for IT processes, procedures and applications.

  • Create informative video guides that include motion graphics, screen recordings, scripted acting and Closed Captions.

  • Draft and design original content for distribution across ITS social media accounts.

  • Develop and maintain ITS photography, video and media assets library.

  • Other duties as assigned.


Service Desk

Provide professional and effective technology support to students, faculty, staff and the BGSU community via online chat and phone. Create and manage tickets using the TeamDynamix IT service management system.

  • Provide technical support in person, via phone, and via online chat. 

  • Perform general software/hardware troubleshooting. 

  • Administration of account security and network access. 

  • Assist with Service Desk initiatives/projects.   

  • Provide excellent customer service in all interactions.

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