ITS Live Chat

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The Live Chat service is only available during the hours of support listed on the bottom of this page.

MyBGSU account issues are not supported via chat.  For MyBGSU account assistance contact ITS at 419-372-0999.


Information Technology Services (ITS) uses BeyondTrust (formerly Bomgar) as its technical support chat tool. With your permission, ITS technicians may use BeyondTrust to remotely view your device screen and/or control your device for troubleshooting.

For information on using the ITS Live Chat feature and security information, review the ITS Knowledge Base.

For more information about BeyondTrust, please visit their website at