ITS Live Chat

THERE HAS BEEN A MANDATORY UPDAT TO PULSE. IF YOU ARE PROMPTED TO UPDATE, ACCEPT THE UPDATE.

THE MANDATORY VERSION IS 9.1.7. TO CHECK YOUR VERSION, ON THE PULSE LOGIN SCREEN GO TO HELP->ABOUT.

IF YOU ARE UNABLE TO CONNECT TO PULSE, WHEN ATTEMPTING TO LOGIN, VERIFY THAT YOU ARE FIRST ENTERING YOUR BGSU USERNAME/PASSWORD WHEN PROMPTED. THE SECOND PROMPT FOR "SECONDARY PASSWORD" IS FOR DUO PUSH, CALL, ETC.

WORKING, TEACHING & LEARNING REMOTELY

Have a Session Key?

Enter your Session Key below.

Session Key

Please select the topic that best describes your reason for starting a chat:

Fac/Staff University Device Issue or BGSU System Issue

laptop

Personal Device Issue or Residence Hall Connection

Faculty/Student WTLR Issue (Canvas, Webex, Camtastia, etc.)

alert

All Other Issues

Live Chat Currently Unavailable

The Live Chat service is only available during the hours of support listed on the bottom of this page.

MyBGSU account issues are not supported via chat. For MyBGSU account assistance contact ITS at 419-372-0999.

View our Chat Hours

Information Technology Services (ITS) uses BeyondTrust (formerly Bomgar) as its technical support chat tool. With your permission, ITS technicians may use BeyondTrust to remotely view your device screen and/or control your device for troubleshooting.

For information on using the ITS Live Chat feature and security information, review the ITS Knowledge Base.

For more information about BeyondTrust, please visit their website at www.beyondtrust.com.