IT Service Desk Hours

Monday - Friday

7:30 a.m. - 10 p.m.

Saturday & Sunday

11 a.m. - 5 p.m.

ITS offers Hands-On Support sessions for the following:

  • Wireless troubleshooting (University/Personal/Mobile)
  • Student device support 
  • University device login troubleshooting
  • Device repair drop-off (ITS ticket is required before self-scheduling, contact ITS 419-372-0999.  Appointments created without a ticket will be cancelled.)
  • Device pickup 

Sessions will follow a strict time window so that we are respectful of the current client and future client sessions. If issue cannot be resolved within the scheduled session, a secondary technician appointment may be scheduled at a future date. 

The ITS service desk will close at 5:00 PM on Wednesday, Nov. 23 and re-open at 11:00 AM on Sunday, Nov. 27 for the Thanksgiving holiday weekend.

ITS follows the list of university holiday closures listed below.

Holiday Closures

Lab Hours

ITS maintains a variety of computer labs across campus. The Jerome Library Lobby and BTSU labs are available for walk-in use during regular operating hours. Scheduled labs have varying availability due to standard class schedules and event reservations; however, most of these labs can be accessed when they are not otherwise reserved. To view availability of all ITS labs, please visit our labs webpage.

View Open & Scheduled Lab Hours

Classroom Support Hours

Monday - Thursday

8 a.m. - 7 p.m.


8 a.m. - 5 p.m.

Saturday & Sunday

CLOSED (contact ITS Service Desk)

There are currently no holiday hours to promote. 

Updated: 11/02/2022 10:51AM