Work Life Balance

Employee Assistance Program (EAP)

For immediate assistance 24/7, call

Set up your own personal account by using a temporary password, that you can obtain by contacting Human Resources at 419-372-8421 or  Once you have created your own user name, the system will allow you to set a long-term personalized password.

BGSU’s Work Life Balance/Employee Assistance Program (EAP)

IMPACT Solutions Employee Assistance Program offers confidential support for you and your
household members, dependent(s) living away from home, and parents and parents-in-law.

IMPACT Solutions, an AllOne Health company, is widely recognized as a leader in employee assistance programs. Through
this program, BGSU full-time faculty and staff have access to a variety of expanded services
including unlimited phone consultation 24 hours a day, as well as legal, financial and identity theft
recovery assistance, and child and elder care referral assistance.

The My Life Expert website has many useful tools, articles, resources, and other interactive features to assist
you and your family with everyday challenges.

TESS (Chatbot)

Launched in 2020, BGSU now provides access to a mental health chatbot that is available through ImpactSolutions.  Tess is available to provide emotional support, evidence-based education and delivers coping skills and strategies via text.  Tess is available to employees and their families.  To begin chatting, text "Hi" to 1-415-360-0023.  Use the Start Code of "BGSU" when prompted to begin.