Employee Assistance Program

For immediate assistance 24/7, call
Impact Solutions

Set up your own personal account by using the BGSU temporary password.  This temporary password is located within the MyBGSU portal under the Benefits Information section.  Once you have created your own user name, the system will allow you to set a long-term personalized password.

BGSU’s Work Life Balance/Employee Assistance Program (EAP)

IMPACT Solutions Employee Assistance Program offers confidential support for you and your household members, dependent(s) living away from home, and parents and parents-in-law.

IMPACT Solutions, an AllOne Health company, is widely recognized as a leader in employee assistance programs. Through this program, BGSU full-time and part-time faculty and staff have access to a variety of expanded services including unlimited phone consultation 24 hours a day, as well as legal, financial and identity theft recovery assistance, and child and elder care referral assistance.

The My Life Expert website has many useful tools, articles, resources, and other interactive features to assist you and your family with everyday challenges.

TESS (Chatbot)

Launched in 2020, BGSU now provides access to a mental health chatbot that is available through ImpactSolutions.  Tess is available to provide emotional support, evidence-based education and delivers coping skills and strategies via text.  Tess is available to employees and their families.  To begin chatting, text "Hi" to 1-415-360-0023.  Use the Start Code of "BGSU" when prompted to begin.


Updated: 06/14/2024 08:44AM