Get Answers
Want to figure it out on your own? Use these self-service resources:
- Knowledge Base - How-to guides and troubleshooting help
- Service Catalog - Request software, equipment, access, and services
- ITS Chatbot - Get quick answers anytime
New to BGSU?
Below are some quick links to the services employees use most.
Report a Technology Issue
Before contacting ITS:
- Check the Reported Issues page to see if the issue is already known.
- If your issue isn't listed, contact the ITS Service Desk.
Helpful Tip!
- Reporting problems early helps ITS identify trends and resolve issues more quickly.
Request Equipment, Software, or Services
Need something new?
Use the Service Catalog to:
- Request a new University device
- Request software or software access
- Submit technoogy service requests
- Begin approval processes
Not sure what you need?
Contact ITS and we'll help you find the service you need!
Solve It Yourself
Many questions can be answered without waiting for support.
Use these resources:
- Search the Knowledge Base for how-to articles
- Browse Frequently Asked Questions (FAQ)
- Ask the ITS Chatbot
Popular topics include:
- Password resets
- Email setup
- Multifactor Authentication (MFA)
- Microsoft Teams
- Microsoft 365
- Printing
- Wi-Fi
- VPN
- Classroom Technology
Stay Secure
Help protect your account and university data.
If you need help securing your account, we can help you!
- Use a strong, unique password.
- Never share your password.
- Only approve MFA requests you initiate.
- Report suspicious emails immediately.
- Lock your computer when you're away.
Updated: 08/11/2026 05:43PM