IT Service Desk Hours

Regular Hours

Monday - Friday

7:30 a.m. - 10 p.m.

Saturday & Sunday

11 a.m. - 5 p.m.

Summer 2022 Hours

Monday - Friday

7:30 a.m. - 7 p.m.

Saturday & Sunday


ITS offers Hands-On Support sessions for the following:

  • Wireless troubleshooting (University/Personal/Mobile)
  • Student device support 
  • University device login troubleshooting
  • Device repair drop-off (ITS ticket is required before self-scheduling, contact ITS 419-372-0999.  Appointments created without a ticket will be cancelled.)
  • Device pickup 

Sessions will follow a strict time window so that we are respectful of the current client and future client sessions. If issue cannot be resolved within the scheduled session, a secondary technician appointment may be scheduled at a future date. 

ITS will be closed on Monday, July 4, 2022 in observance of Independance Day.

ITS follows the list of university holiday closures listed below.

Holiday Closures

Lab Hours

ITS maintains a variety of computer labs across campus. The Jerome Library Lobby and BTSU labs are available for walk-in use during regular operating hours. Scheduled labs have varying availability due to standard class schedules and event reservations; however, most of these labs can be accessed when they are not otherwise reserved. To view availability of all ITS labs, please visit our labs webpage.

View Open & Scheduled Lab Hours

Classroom Support Hours

Monday - Thursday

8 a.m. - 7 p.m.


8 a.m. - 5 p.m.

Saturday & Sunday

CLOSED (contact ITS Service Desk)

There are currently no holiday hours to promote. 

Updated: 07/01/2022 01:29PM