Ticket Operations

Employing Office:  Intercollegiate Athletics - Ticket Office

Job Title:  Ticket Operations Graduate Assistant

Type of Graduate Assistant Position:  RAII

Number of Vacancies for this Position:  1

Hours per Week:  20

Term:  Academic Year

Eligible Program Applicants (Applicants will preferably be from one of the following graduate programs): 

• College Student Personnel
• Sport Administration
• Accountancy
• Analytics
• MBA
• Financial Economics
• Logistics Systems Engineering
• Marketing
• Organization Development
• Supply Chain Management

Qualifications/Preferred Skills: 

• Bachelor’s degree (preferably in Sport Management, Business, Sales, Marketing, or other related field).
• At least one year of sport industry experience in ticketing, marketing, or game operations.
• Must be willing and able to work approximately 20-hours per week.
• Must be dependable, punctual, and trustworthy self-starter.
• Ability to work independently on several projects in a fast paced, rigorous environment.
• Excellent communication and critical thinking skills.
• Experience with Microsoft Office, and Paciolan or other ticketing platforms is preferred.

Position Description:  

• All duties and responsibilities of this position require on-campus presence.
• Serve as the lead ticket operations for assigned sports.
• Assist with ticket operations for all sports and special events.
• Assist with sales for all ticketed sports and special events.
• Setup and organize ticket sales windows for football, hockey, and events at the Stroh Center.
• Manage ticket scanning devices and pedestals.
• Schedule student employees (both ticket scanners and sales interns).
• Learn best practices of sales techniques and tactics.
• Utilization of Paciolan software, including SBClient/back office.
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, and benefits relevant to assigned season ticket holder base.
• Fulfillment of game day and advance ticket sales and distribution.
• Assist in season ticket sales, renewals, and mailings.
• Follow NCAA guidelines and be compliant when working player guest will call.
• Work with other external departments to effectively promote and market BGSU Athletics with a strong emphasis revenue generation.
• Provide assistance to the Ticket Operations Manager and Ticket Sales Coordinator.
• Various other day-to-day activities of the ticket office as assigned.
• Graduate Assistant will work all assigned athletic and special events, including all home football games and sport that they are the lead operations representative for.

Application Process:  Applicants wishing to apply for this Graduate Assistant position must: 1) be admitted or accepted for admission as a full-time student in a graduate program at BGSU; and 2) remain in academic good standing to maintain the position.

Required Application Materials:  Resume, Cover Letter

Send Application Materials to:  weissm@bgsu.edu

Application Due Date:  Open until filled