Desk Clerk
Interested in being a Desk Clerk?
Compensation
$11.00 per hour for a minimum of 12 hours per week, up to 28 hours.
Employment Term
Applications are accepted on a rolling basis. Interviews are conducted monthly throughout academic year.
Desk Clerk (DC) | The Desk Clerk is a student staff position that assists in the daily operation of an assigned Residence Hall. The DC works under the supervision of the Resident Advisor Desk Manager (RADM) and performs a variety of clerical tasks, general operational services for residents and visitors, and a variety of safety tasks. DCs will be asked to work a variety of hours, including some overnight and weekend shifts, to accommodate the coverage needs of the Residence Hall.
Minimum Qualifications
- Must be a full-time, enrolled student. (At least 12 credits)
- Must have, and maintain, a 2.5 term and cumulative GPA.
- First semester students without an established University GPA can be hired on a probationary status, pending their first GPA.
- Cannot currently be on Residence Life Employment Probation, Resident or University Student Conduct Probation or Academic Probation.
DC Job Duties
Clerical Tasks
- Answers telephone, screens calls and takes detailed messages
- Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance
- Refers residents’ and visitors’ concerns/issues to the residence hall supervisor
- Makes announcements using the residence hall public address system as requested/needed
- Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office
- Be aware of and monitor the residence hall’s emergency systems & procedures
Operational Services
- Receives, sorts, distributes and forwards incoming mail and packages
- Sorts, bundles and forwards outgoing mail
- Issues and records the use and return of lock-out keys, PEDs/Prox cards and hall equipment
- Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including, but not limited to, washing machines, clothes dryers, vending machines, photocopiers and video games)
- Assists residents in reporting maintenance problems and requesting repairs
General Tasks, Functions and Responsibilities
- Completes a Duty Log for each shift worked when applicable
- Performs general clerical and safety tasks
- Performs general operational services
- Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager
- Maintains a clean working environment for the public to see at all times
- Performs other related duties as assigned by the Hall Leadership Team
Safety Tasks
- Greets residents and visitors, responds to general questions regarding the operation of the residence hall and responds to general requests for information and assistance.
- Verifies the identity of residents and guests entering the residence hall and signs them in.
- Admits only residents of the hall and their escorted guests.
- Confronts violations of the residence hall quiet hours policy.
- Directs un-escorted non-residents from the building.
- Informs the residence hall staff on duty of all violations of the law, University policies and residence hall policies.
- Refers residents’ and visitors’ concerns/issues to the residence hall supervisor.
- Maintains and updates paper records and all paperwork associated with the daily operation of the residence hall office.
- Monitors the residence hall’s emergency system(s).
- Assists the residence hall staff in responding to residence hall emergencies.
Please note: Desk Clerks working between the hours of 12 a.m. and 8 a.m. must be at least 18 years old.
Application Process
The Office of Residence Life is always looking for qualified applicants to apply to be a Desk Clerk. This doesn't mean there is always an immediate position to fill. Because of the fluctuating demand for this position, we accept applications on a rolling basis and we offer interview opportunities every month throughout the academic year.
Please note: All position information, including the compensation, are subject to change. The information provided on this page is a reflection of the current academic school year position. If you have any questions about the Application Process, please email us at ResLifeJobs@bgsu.edu. Thank you for your interest in the position!
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Updated: 06/02/2025 02:58PM