The Technology Support Center (TSC) provides a central point of contact for faculty, staff and students for questions, problem reports, service requests and inquiries for University computer systems and communications technologies at BGSU.

Before You Contact Us...
Check out our Self Help pages to see if your issue is covered there. These pages are organized by topic and contain links to all content and documentation available on the ITS site.

How to Contact Us...

• Walk in support is available at 110 Hayes Hall.
• Telephone support is available at 419-372-0999 and 419-372-9499 (fax).
• Email support is available by using our TSC Request Forms or by sending mail to tsc@bgsu.edu.

How We Can Assist You...
If you need a computer account, have forgotten your password, or just have a question about your desktop computer or the campus phone system, we can help you. The TSC staff can:

1. assist BGSU faculty, staff, students and pre-students in setting up accounts on BGSU's computer systems
2. resolve password or other access problems for BGSU's computer systems and servers
3. answer questions about supported hardware and software on desktop and administrative computer systems
4. monitor network and computer system outages
5. provide quick reference, FAQs and user guides for commonly used applications
6. serve as a "carry-in" and repair site for University-owned and supported personal hardware for BGSU faculty, staff, retirees and students
7. serve as a "carry-in" site for virus/spyware removal for supported  personally-owned hardware of BGSU faculty, staff, retirees and students.
8. answer questions and resolve issues with the campus phone system and voicemail accounts
9. provide 1st and 2nd level support for Blackboard ( http://my.bgsu.edu)
10. provide digital video and digital still camera checkout service for students enrolled in a BGSU undergraduate or graduate program

TSC Support Process...
Problems and requests for service will be received by phone, email, in person or through our TSC Request Forms. See our Contact information below. When you call or stop by, be prepared to give us your BGSU ID number and/or asset tag of your desktop system. The TSC staff will resolve your issue whenever possible. If they are unable to answer your question or you need more in depth assistance, they will refer you to a technical expert on the ITS staff or to another campus office that provides that service at BGSU. For other issues, the TSC consultant will create an Altiris incident so your problem is not only logged but tracked until it is resolved. You will receive email notifications with the status of your incident. A Technical Support Specialist will be dispatched for faculty and staff issues that need an on-site resolution.