FAQ

Help, I can’t log in to Guide!

Can you get to the BGSU sign-on page? If yes and your credentials are rejected, there is an issue with your myBGSU username or password. Remember that your myBGSU login is different than your BGSU Student ID number. You can control your myBGSU password in myBGSU.

If you successfully enter your credentials on the sign-on page, but Guide says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact advising@bgsu.edu with your full name, username, and email address.

The Steps I’m seeing don’t look right to me…

What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.” If your selection is correct, Journey content might not be available for you yet. You can still use other features, and many of the Journeys for other semester may still be relevant.

What do I do if my app is frozen or acting weird?

Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”   

What does it mean if a Step is an “autocomplete task”?

Some important Steps in Guide can be automatically marked as complete based on an official record stored in myBGSU. You can mark these Steps complete, but they will remain in the Path until there is an official record of this Step being complete in myBGSU.

I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in Guide, so check back tomorrow to see if it’s successfully been resolved in Guide. If the issue persists, contact advising@bgsu.edu.

How do I change my notification settings?

In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

Something is wrong with “My Class Schedule.”

Fall 2017 class schedules will be available in Guide by the first day of classes. Course schedules are updated every 24 hours in Guide, so check back tomorrow if you add or dropped a course that’s not appearing correctly. Contact advising@bgsu.edu for other problems.

My major isn't appearing...

Be sure your major has been officially declared on your official record. Majors are updated every semester in Guide. If you have recently changed majors, your new major should appear at the start of the next semester. Contact advising@bgsu.edu for other problems.

How Much Do I Have to Pay for It?

Zero, nada, zilch. It costs nothing for you to download Guide or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Guide to customize it for your BGSU experience.