Professor and Coordinator of Reference Services
Linda Rich is the Coordinator of Reference Services in the Department of Library Teaching & Learning. She is a member of the Library Instruction Liaison Team for Business and Family and Consumer Sciences. Linda received both a B.S. in Business Education and a Master of Library Science from Indiana University and worked at the Indiana University Law Library prior to coming to BGSU in 1995.
Linda’s current research interests include improving the library user experience and the provision of chat reference services in libraries. Her recent scholarship includes the journal article Reaching Additional Users with Proactive Chat and the conference presentation Collaborative Design: Partnering with Students to Improve Library Spaces and Services.