Remote Expectations

Complete remote learning, teaching and working is a big change for us all. Moving to an all online learning environment is unprecedented, not only for BGSU but for universities across the United States. ITS has been working hard to ensure that students, faculty and staff have the tools, resources and support needed to be successful.

As we transition to this new model, below are some general expectations to plan for.

Remote Learning Period Expectations

  • Every internet service provider is being stretched to the limits because of all the remote working and teaching.
  • Some students will not have internet access. In these situations, our best recommendation is that they take advantage of the Comcast or Spectrum Wireless programs currently offered to students. Both companies will provide students with 60 days of free internet service.
  • Some students have shared that they do not have access to a computer at home. If this situation applies to you, then please contact ITS – we have a limited supply of devices for students and will do our best to assist.
  • Every application used for online instruction — regardless of whether the system is housed on campus or in the Cloud — is being stretched to the limits and beyond.
  • Vendors like Canvas, Respondus, Adobe, Webex, Zoom and Quest have increased their capacity but continue to experience periods of slowness and drops in service. Eventually, as each vendor reaches peak volume, we will begin to see improvement in service.
  • Software deployments/download times will vary based on home internet connections; please understand that some deployments may take considerably longer or may not be possible at all.
  • ITS is working to allow for remote/personal installation of certain academic software where feasible, but we may not be able to fulfill every request due to licensing, access or resource restrictions. The main focus is on software that impacts the majority of the University community, rather than those that are unique to a single or small subset of users/classes.
  • From March 20-25, the ITS service desk will experience very high volumes. We have increased staff across as many hours as possible and appreciate your patience as we all make this transition. Immediate technology requests should be limted to only those items that are absolutely necessary for you to do your job/coursework remotely.

Please make your best effort to personally troubleshoot issues and use the resources ITS has made available, like our Working, Teaching & Learning Remotely webpage and the ITS Electronic Service Catalog and Knowledge Base, to search for answers before contacting ITS. If you are still in need of assistance, please contact the ITS service desk and we will do our best to address those within our power.