Current Reported Issues/Outages

Application Issue/Details Status
Fix/Workaround
Webex Users receiving error message when attempting to launch Webex via Canvas   Contact ITS for fix.  
CirQLive (Webex via Canvas) User is unable to launch a Webex meeting created in Canvas when using an Apple computer.   Please follow the steps in this article to fix the issue.  
       

Scheduled Outages/Upgrades

Application Scheduled Date and Time
System Outages (OnBase, Event Calendar at ems.bgsu.edu, iServiceDesk, lab printing) August 6, 2020 | 12:05-6 a.m.
ITS Databases [MyBGSU portal, Class Search/Browse Course Catalog, View My Paycheck, CSS (Campus Solutions), HCM (Human Capital Management), FMS (Financial Management System), PaperCut (print management), Falcon Info (data warehouse), Web Report Library]
August 9, 2020 | 12:01-3 a.m.
   

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
Canvas Studio
Users were unable to use screen capture software due to being prompted to reinstall. July 29, 2020 2 days
Several BGSU Systems Buckeye Data Center issue detected impacting several BGSU systems, including  MyBGSU, Canvas, PeopleSoft, OneDrive, file shares, and more. July 23, 2020 Approx. 5 hours
FalconPurch Users could not access the application.
July 23, 2020 2 hours