Current Reported Issues/Outages

Application Issue/Details                  
Status Fix/Work Around
Canvas Users reporting random issues/errors received when downloading files from Canvas. Vendor Investigating Clear browser cache and cookies and attempt to download the file again.  

Scheduled Outages/Upgrades

Application Scheduled Date and Time
IT Service Portal (Service Catalog, Knowledge Base, Online Forms)
May 18, 2019 | 12:00 a.m. - 4:00 a.m.
BGSU Networks (intermittent connectivity) June 9, 2019 | 12:00 a.m. - 2:00 a.m.

Issues Resolved In the Past 30 Days

Application Issue/Details                  
Resolved As Of Reported Down Time
OneDrive/SharePoint Users experienced intermittent delays/navigation errors when accessing SharePoint sites or OneDrive content. 5/3/19 Less than 24 hours
BGSU Phone System
BGSU phone system issues. Some users received a busy signal when attempting to make inbound phone calls. 5/2/19 Approx. 14 hours
Adobe Experience Manager (AEM)
AEM inaccessible 4/30/19
Less than 1 hour
BGSU Events Calendar Site down 4/30/19 Approx. 1 hour
Falcon Print
Users reported issues printing to campus printers 4/30/19 Less than 1 hour