ITS FY23 Expectations
The reduction of ITS staff since COVID started, along with reductions in staff in many of our partner departments, means:
ITS standard operating procedure is
1. “Reasonable and Best Effort”
As a result of the reduced staffing levels across the university and continued supply chain challenges, we cannot make commitments or promises for the delivery of projects and services. ITS will maintain a service level of “reasonable and best effort,” using resources to deliver your requests or resolve priority issues as they become available.
2. Focus on University-Wide Solutions
We will focus our current resources on technology used University-wide while eliminating duplicate, outdated and unsupported, and high-effort/low-return applications and systems. We may not be able to assume support for new or previously unsupported technology that is specific to a department or college.
3. Continued Delays – Please Plan Ahead
ITS continues to see shipping delays for a wide range of technology components. PLEASE plan as far ahead as possible and provide as much advance notice for non-emergency requests. ITS typically cannot provide an immediate response for non-emergency requests.
4. ITS Priorities
We will focus on the university’s IT Strategic Plan.
What are your suggestions to help us reduce IT costs or improve efficiency?
Updated: 10/31/2022 11:28AM