Supervisory Responsibilities for Telecommuting

Best Practices for Managing Virtual Employees

REVIEW TECHNOLOGY NEEDS AND RESOURCES

  • Ensure employees know how to obtain technical support as needed and have access to the tools they need to conduct remote work.
  • Confirm that employees know how to use, and have access to, WebEx, Cisco Jabber and/or set up call forwarding and/or how to access their voicemail remotely.
  • Determine methods of communication with your team and clarify expectations for online availability.

DEVELOP A WORK PLAN

  • Identify in conjunction with staff, the expectations and work through details together.
  • Identify the mission critical and routine work responsibilities/tasks that can and cannot be fulfilled while working remotely and how it will impact operations or other people.
  • Identify the mission critical and responsibilities/tasks that require regular communication and collaboration with others. Proactively contact each other to confirm how you will communicate while everyone is working remotely.

REVIEW WORK SCHEDULES

  • Telework can be confused with flex work. Be clear about your expectations with employees for maintaining their current work schedule.
  • Encourage them to track their tasks/completions/projects in their calendar.
  • Encourage them to set daily goals, track them and share their progress.

EXPECTATIONS

  • Set expectations with your team and make yourself available via Jabber, phone and email, as well as, video-conferencing, when you are working from home just as you would in the office.
  • Express to staff they are to work when they are scheduled to work and report any time they are taking leave.

MAKE A COMMUNICATION AND ACCOUNTABILITY PLAN

  • Conduct regular check-ins and communicate how quickly they are expected to respond while telecommuting
  • Identify how staff should send updates on work plan progress and what those updates include.
  • When video conferencing, wear appropriate attire.

For additional questions or directions, please reach out to the Office of Human Resources at ohr@bgsu.edu or 419-372-8421