Bill Arnold

The University of Botswana
Gaborone, Botswana
Bill Arnold

* Creation of a student handbook 
* Review policy and procedures related to student services 
* Develop recommendations regarding newly formed student affairs division 

Botswanan Higher Education

* Established on an English model 
* Range from certificate programs through bachelor's degree 
* Dependent upon Government subsidy (90% +) and strong public service orientation 
* Student service model 
* Faculty centered v. Student centered 
* Get the job done v. customer service 
* Politically active students

Learning Outcomes:
* Reinforced concept of education as a key to democracy 
* Increased sensitivity to international students' needs