CARE Team - Crisis Response

The CARE Team

Bowling Green State University’s Campus Assessment, Response, and Evaluation (CARE) Team serves to promote the health and safety of the campus community in an effort to instill and enhance a safe campus environment. With the team being comprised of representatives from across campus, interventions can be tailored to each unique situation, and may include supportive outreach and referrals, advocacy, student conduct proceedings, and/or law enforcement responses.

CARE Team Members

Lauren Ashman
Chris Bullins
Office of the Dean of Students
Mike CampbellBGSU Police
Deb ChatfieldFalcon Health Center
Stephanie Cramer
Counseling Center
Garrett Gilmer
Counseling Center
Maite Hall
International Programs & Partnerships
Lea Anne Kessler
Accessibility Services
Josh LawrieResidence Life
Cyndie Roberts
Undergraduate Advising and Academic Services
Tim Shaal
Residence Life
Jodi Webb
Student Affairs, Chairperson
Jeremy Zilmer
Office of the Dean of Students

Sharing a Concern About a Student

If a student is in crisis (at immediate risk of harm to self or others), call BGSU Police:  419-372-2346.

If the student is not at immediate risk to self or others, you can report the incident to the Office of the Dean of Students.


Disruptive and distressed behavior should be documented.  Write a factual, detailed account of what occurred.

When appropriate, share the documentation with the Office of the Dean of Students and your immediate supervisor or department head.


Every report received by the Office of the Dean of Students or BGSU Police is taken seriously and reviewed on a case-by-case basis.  In many instances, these concerns are shared with members of the CARE Team.  Depending on the nature of the concern, it is not always possible to provide the reporter with an update regarding actions taken.

Additional Resources

Behavior that interferes with other students, faculty or staff or threatens the safety of the community and their access to an appropriate educational or work environment.

  • Raised voiced
  • Aggressive body language
  • Demanding behaviors
  • Words or actions that have the effect of intimidating or harassing another
  • Threats of physical assault
  • Build behavioral expectations into your course syllabus
  • Devote sufficient time to discuss those behaviors you view as unacceptable
  • Outline the consequences for non-compliance with expectations
  • Refer to the Code of Student Conduct
  • Get to know your students
  • Meet with students outside the classroom to address concerns
  • Respond to students in a caring and concerned manner

Disruptive behavior should not be ignored.  Remain calm.  Remind yourself it is not about you; it is about the situation.  Tell the individual that such behavior is inappropriate and there are consequences for failing to improve the disruptive behavior.  If possible, have someone else with you. Often it is best to wait a person’s emotions out before continuing.

  • Ask to speak with the student individually outside of the classroom or group setting
  • Explain the behavior you observed
  • Describe how the behavior impacts you and others
  • Reach an agreement that the behavior will cease
  • Keep personal notes of the interaction
  • Inform your Dean or supervisor

If the behavior continues, meet with the student again.  Document the conversation that occurred during the meeting, as well as the agreed upon outcome.  Inform the student that additional disruptions will be referred to the Office of the Dean of Students.

Distressed Students

While emotional or stressful responses are expected at certain times of the semester, you may notice someone acting in a way that is inconsistent with your typical experience with that person.  You may be able to serve as a helpful resource in times of distress or personal struggle. Your expression of interest and concern may be critical in helping the student re-establish an emotional connectedness with family and friends.  You may also be able to alert University staff to ensure a timely and appropriate intervention.

Distressed students may act in a disruptive manner. Start by trying to understand the cause:

  • Bad day?
  • Personality?
  • Specific issue that is upsetting?
  • Other anxiety/stress/loss in their life?

Tips to take CARE:

  • Listen to their concerns
  • Acknowledge their feelings
  • Focus on specific, observable behaviors
  • Convey empathy
  • Paraphrase what was told to you so that you understand their problem
  • Where possible, identify options for addressing the problem
  • Use “I” statements
  • Consider referring the individual for help
  • Don’t promise confidentiality
  • When in doubt, seek assistance