Moocho FAQ

WHAT IS MOOCHO?

Moocho is a free app that lets you pay with your phone by using your BG Bucks or any valid credit or debit card, while automatically getting discounts and earning rewards.


HOW DO I DOWNLOAD AND LOGIN INTO MOOCHO?

Download Moocho in the Apple App Store or in the Google Play Store or click here: (app.moocho.com), and login using your BGSU.EDU email and password for access.


HOW DO I USE MY BG BUCKS OFF CAMPUS AND ON CAMPUS?

You will be able to access your BG Bucks funds through the Moocho App for use at participating off campus merchants. You will continue to use your BG1 Card to make BG Bucks purchases at on-campus vendors, but it will no longer be accepted off-campus.


ARE THERE ANY CHANGES TO HOW I DEPOSIT BG BUCKS OR REQUEST A REFUND?

No, everything stays the same.


CAN TRANSACTIONS BE SPLIT BETWEEN BG BUCKS AND MY CREDIT OR DEBIT CARD?
Yes, this all happens automatically in the Moocho system, as follows:

When an purchase is made using Moocho:

1. Any deal and reward discounts are discounted first.

2. Any available Moocho credit is applied next to the balance due.

3. Any available BG1 Bucks balance is applied next to the remaining balance due.

4. Any remaining balance due is charged to the linked debit or credit card.


WHAT HAPPENS IF THERE’S A CHARGE I DIDN’T AUTHORIZE?

That shouldn’t happen, but we’ve got you covered if it does. Just let us know and we’ll remove the charge. Simple as that.


HOW DO I GET REWARDS?

When you pay with Moocho you automatically earn points (Mooches). You get 1 Mooch for every $5 you spend. Then you can trade your Mooches for a variety of rewards. Free groceries, food, movie tickets, an iPad, big screen tv, and more.


HOW DO I PAY WITH MOOCHO?

In the Moocho app, tap the logo for the store you’re at. Slide the Moocho button to the right to open up your tab at that store and then tell the cashier you’d like them to charge your Moocho account. That’s it. They’ll confirm your name and ring you up. Our system automatically applies any discounts and credits and then charges the balance (if any) to your BG Bucks balance or credit or debit card that’s linked to your Moocho account. There are never any fees or surcharges when you use Moocho.


WHY IS IT SAFE TO LINK MY CREDIT OR DEBIT CARD INTO MOOCHO?

  1. Moocho never has access to credit or debit card information.
  2. Moocho is safer than handing your credit card to a server at a restaurant who can steal your information.

DOES MOOCHO WORK FOR DELIVERY ORDERS?

Yes. Use the app like normal and when you place your delivery order just let the store know you’re paying with Moocho.


DO YOU HAVE A REFERRAL PROGRAM?

Yes. Have your friends sign up with your referral code that’s located in the Moocho app. Then you’ll get $5 free on your Moocho account the first time they pay with Moocho. Your friends will also get $5 free for signing up with your referral code.


DO I NEED TO BE A STUDENT TO USE MOOCHO?

Moocho can be used by students, faculty, and staff -- as well as anyone else in the community.


WHAT MERCHANT ACCEPT MOOCHO?

Merchants accepting BG Bucks via Moocho off campus include: Chipotle, Pita Pit, Oasis, DP Dough, Penn Station East Coast Subs, Easy Street Café, Falcon Food Mart, Vito’s Pizza, Marco’s Pizza amongst others – you can see a list inside the Moocho app and more merchants will be added every month.


IS THERE ANYTHING I CAN'T PURCHASE THROUGH THE MOOCHO APP?

Under no circumstances may you attempt to use BG Bucks via Moocho to purchase alcohol, tobacco, firearms, obscene materials, or stored-value gift cards.