Swathi Ravichandran

Professor and Founding Director

Resort and Attraction Management
114C Foundation Hall
Bowling Green State University
1 University Drive, Huron, OH 44839
Work: (419) 372-0733
Email: rswathi@bgsu.edu

Ph.D.

Iowa State University, Ames, Iowa
Foodservice and Lodging Management, August 2005
Dissertation: Understanding work behaviors and turnover intentions of students employed in university dining services.
Advisor: Shirley A. Gilmore, PhD

M.B.A.

Iowa State University, Ames, Iowa
Business Administration, December 2002

B.Com

University of Madras, Chennai, India
Commerce, May 1999

Interviewed for article titled “Earn a bachelor’s degree in downtown” September 23, 2019. See http://www.sanduskyregister.com/story/201909200018

Quoted in article titled “Portman meets with locals to hear about tourism concerns” August 10, 2019. See http://www.sanduskyregister.com/story/201908090016

Quoted in article titled “Việt Nam turns attention to training human resources for tourism” August 03, 2019. See http://vietnamnews.vn/society/523543/viet-nam-turns-attention-to-training-human-resources-for-tourism.html#zPEIRdMPk3GorFrl.99

Interviewed for article titled “Kent State invests in internationalization program” September 12, 2018. See http://www.kentwired.com/latest_updates/article_0f88c282-b6eb-11e8-91e0-e34a251bcd87.html

Interviewed for article titled “Best gas credit card” April 3, 2018. See https://wallethub.com/best-gas-credit-cards/#swathi-ravichandran

Selected to be an expert witness, The Expert Institute, 2017 - Present
Presented at and attended the inaugural program Mid-America Conference’s Academic Leadership Development Program at Kent State University, 2017

Interviewed for article titled “Social Engineering: What Your Guests Don’t Know Could Hurt You” August 25, 2017. See https://blog.cvent.com/hospitality/hotels/socialengineering/

Interviewed for article titled “Q&A with Industry Experts on Education Preferences” August 2017. See https://www.meetingstoday.com/magazines/article-details/articleid/31191/title/q-a-with-industry-experts-on-education-preferences

Interviewed for article titled “What are the best hotel credit cards right now?” August 2, 2017.

Interviewed for article titled “Is Donald Trump’s campaign hurting his hotel chain?” September 6, 2016. See https://www.bostonglobe.com/lifestyle/travel/2016/09/06/will-travelers-spend-night-with-trump/zdK9glyYwcLCrFLW1rlpkJ/story.html

Provided a written expert opinion for delays associated with a restaurant opening which led to the owner’s potential denial of extension of non-immigrant investor treaty visa status, 2016

Interviewed for article titled “Don’t overlook this labor demographic: As demographics shift, restaurants can expect to hire more second-career employees and seniors,” July 2016. See https://www.qsrmagazine.com/human-resources/dont-overlook-labor-demographic

Research study titled “Investigating information adoption tendencies based on restaurants’ user generated content utilizing a modified information adoption model” featured in Vocativ, June 3, 2016. See http://www.vocativ.com/325668/why-we-believe-the-worst-yelp-restaurant-reviews/

Research study titled “Investigating information adoption tendencies based on restaurants’ user-generated content utilizing a modified information adoption model” featured in Restaurant Hospitality, June 1, 2016. See http://restaurant-hospitality.com/social-media/study-how-millennials-regard-online-restaurant-reviews


Interviewed for article titled “Lack of paid leave to care for family, selves is a growing concern,” April 9, 2016. See http://www.crainscleveland.com/article/20160409/NEWS/160409815/lack-of-paid-leave-to-care-for-family-selves-is-a-growing-concern


Research study titled “Exploring the training needs of older workers in the foodservice industry” featured in Restaurant Hospitality, July 28, 2015. See http://restaurant-hospitality.com/hrlegal/standard-training-not-always-effective-older-foodservice-workers

Planned the POWER Chapter Education Event titled “Sharing your industry knowledge: Molding future leaders,” April 2015

Interviewed for article titled “Owners start to navigate Affordable are Act,” October 29, 2013. See http://restaurant-hospitality.com/hrlegal/owners-start-navigate-affordable-care-act
Wrote HM tenure-track faculty advertisement, 2013

Reviewed scholarship applications for IACC Conference Center Industry Award and Future Leaders Award, 2010

Interviewed for article titled “Programs replacing school textbooks with computers,” December 4, 2008. See https://dks.library.kent.edu/?a=d&d=dks20081204-01.2.47&e=-------en-20--1--txt-txIN-------

Created and costed-out menu for 400 attendees of “Diwali Night,” Indian Student Organization, 2006

Leadership in International Organizations

Board member, Erie County Community Foundation, 2020 - Present

Focused Visit Advisor, ACPHA, 2019

Commissioner, ACPHA, 2017-19

Standards Committee, ACPHA, 2017-19

Chair, Site Visit Team, ACPHA, 2015

Moderator, 21st Asia Pacific Tourism Association Conference, Kuala Lumpur, Malaysia, 2015

Room audit volunteer, Gay Games 9, Cleveland, Ohio, 2014

Member, International Special Events Society Membership Committee, 2014-16

Site Visit Team Member, ACPHA, 2014

Die Hard, PCMA Convening Leaders Conference, 2014

Moderator, 7th World Conference for Graduate Research in Tourism, Hospitality, & Leisure,
Istanbul, Turkey, 2014

Member, PCMA Student Advisory Group, 2013-15

Site Visit Team Member, ACPHA, 2013

Member, Marketing Committee, ICHRIE, 2013

Member, PCMA Faculty Task Force, 2011-15

Track Chair, Tourism, Leisure, and Recreation Track for the ICHRIE conference, 2010-12

Member, PCMA, 2006-17

Member, ICHRIE, 2009-18

Member, Board of the Refereed Papers Committee, ICHRIE, 2010-11

Member, PCMA Faculty Task Force, 2009-10

Member, International Society for Travel and Tourism Educators, 2008-10

Member, ICHRIE, 2006-07

Involvement in State and Local Organizations

Invited Advisory Board Member, Cuyahoga Valley Career Center, 2016-19

Member, Ohio Hotel and Lodging Association (OH&LA), 2005-15

Member, Kent Academic Support and Advising Association (KASADA), 2006-07

Editorial Board Memberships

Editorial Board Member, Journal of Human Resources in Hospitality and Tourism, 2014 - Present

Editorial Board Member, International Journal of Hospitality and Tourism Administration, 2016 - Present

Editorial Board Member, International Journal of Culture, Tourism and Hospitality Research, 2016 - Present

Review Activity

Book

  • Professional Convention Management Association. (2015). Professional Meeting Management: A Guide to Meetings, Conventions, and Events (6th ed.). Chicago, IL: Agate Publishing.

Journals (ad-hoc reviewer)

  • Journal of International Students
  • Journal of Services Marketing
  • International Journal of Contemporary Hospitality Management
  • International Journal of Culture, Tourism and Hospitality Research
  • International Journal of Hospitality Management
  • International Journal of Hospitality and Tourism Administration
  • Journal of Foodservice Business Research
  • Journal of Quality Assurance in Hospitality and Tourism
  • Tourism Management
  • Tourism Management Perspectives

Conferences (ongoing)

  • Interdisciplinary Tourism Research Conference
  • ICHRIE Conference
  • APacCHRIE (Asia Pacific CHRIE) Conference
  • Graduate Student Research Conference in Hospitality and Tourism

University Level Committees


Bowling Green State University
Regional Higher Education Study Committee – Firelands, 2019 – Present

Kent State University
Member, May 4th 50th Commemoration Program Sub-committee, 2018-19

Judge, Three Minute Thesis Competition, 2018

Member, Vice President for Enrollment Management Search Committee, 2018

Founder & Convener, Transfer Working Group, 2018

Co-chair, ACE Internationalization Lab, 2017-19

Chair, ACE Internationalization Lab’s Faculty International Engagement sub-committee, 2017-19

Member, Study Abroad/Study Away, Strategic Opportunity for Academic Reach and Success (SOARS) Committee, 2017-19

Member, Presidential Scholars Award, SOARS Committee, 2017-19

Chair, Distance Learning Committee, 2017-18

Member, Quality of Faculty Work Life Committee, 2017-18

Judge, Three Minute Thesis Competition, 2017

Member, Great Places Initiative, 2017-19

Member, Transportation Advisory Committee, 2017-18

Member, University Diversity Advisory Council, 2017-18

Member, Public Safety Advisory Committee, 2017-18

Member, Advisory Committee for Academic Assessment, 2017-19

Member, Space Planning & Campus Environment Committee, 2016-19

Member, Community Engagement Committee, 2016-18

Member, Career Services Community, 2016-19

Member, Operating Charter Committee for Dining Services, 2016-17

Member, Student Awards Committee, 2013-16

Member, Faculty Professional Development Center Re-design Steering Committee Advisory Board, 2013-15

College Level Committees

Kent State University – College of Education, Health, and Human Services
Member, President’s Excellence Awards Committee, 2015
Advisory Board Member, Office of Diversity Outreach and Development, 2013-16

Member, Search Committee for Two Academic Advisors, 2012

Member, Graduate Assistant Guidelines Committee, 2012

Member, College Advisory Committee, 2011-12

Member, Center for International and Intercultural Education Committee, 2010-11

Member, Marketing Committee, 2008-10

Member, Faculty Recruitment Committee, 2008-10

School of Family and Consumer Studies (FCS) representative, Undergraduate Council, 2008 - 09

School of FCS Representative, Technology Advisory Committee, 2007-08

School/Department Level Committees

Kent State University – Foundations, Leadership, and Administration
Member, School Support Staff Search Committee, 2015

Member, School Director Search Committee, 2014

Member, Faculty Advisory Committee, 2011-12

Hospitality Management representative, Curriculum Committee, 2009-10

Kent State University – Family and Consumer Studies
Chair, FCS Curriculum Committee, 2008-09
HM program representative, FCS Handbook Review Committee, 2007-08

Hospitality Management program representative, Curriculum Committee, 2005-10

Member, Faculty Advisory Committee and Graduate Studies Committee, 2005-10

Member, FCS Scholarship Selection Committee, 2005-07

Iowa State University

Member, Graduate Council, 2003-05

Member, College of Family and Consumer Sciences Curriculum Committee, 2003-05

Member, Graduate Student Association of Hospitality Management, 2003-05

Member, MBA Association, 2002-02

Program Level Committees

Kent State University - Hospitality Management Program
Program Coordinator, Hospitality Management Bachelor’s degree program and Hospitality and Tourism Management Master’s degree program, 2013-17

Member, Hospitality Management Tenure-Track Faculty Search Committee, 2013

Member, Curriculum and Academic sub-committee of the Hospitality Management Advisory Board, 2013-15

Member, Hospitality Management Tenure-Track and Non-Tenure-Track Faculty Search Committee, 2010-12

Chair, Hospitality Management Tenure-Track Faculty Search Committee, 2009-10

Faculty advisor, KSU Chapter of PCMA, 2007-17

Member, Marketing sub-committee of the Hospitality Management Advisory Board, 2006- 12

Member, Hospitality Management Advisory Board, 2005-19

Ad Hoc Committee

Faculty and Staff Development – Ad-hoc Committee, 2005-06

Kent State University

ADVANCE Distinguished Lecture Series Speaker, Kansas State University, 2018

W. Jim Whyte Fellow, UQ Tourism Cluster ‘outreach’ program, University of Queensland (UQ), Brisbane, Australia, 2018

Honoree, Mothers, Mentors and Muses, Women’s Center, Kent State University, 2017

Provost’s Fellow, Kent State University, Kent, Ohio, 2017-18

Commissioner, ACPHA, 2017-19

Invitee, Second International Young Scholars Zhuhai Forum, Sub-Forum on Tourism Management, Sun Yat-sen University, Zhuhai, China, 2016

Research titled “Strategies to Address English-language Writing Challenges Faced by International Graduate Students in the US.” selected for Knowledge Community Sponsorship at the 98th NASPA Student Affairs Administrators in Higher Education Annual Conference, 2016

2015 Meetings Trendsetter, Conferred by Meetings Focus, 2015

Recipient, 2nd prize, ICHRIE Johnson and Wales Case Study Competition, 2015

Honoree, Named one of “Ohio’s Finest Educators” by members of the Senate of the 131st General Assembly of Ohio, 2015

Faculty Fellow, Center for Teaching and Learning, Kent State University, 2015

Recipient, PCMA Convening Leaders Faculty Scholarship Award, 2015

Recipient, PCMA Distinguished Educator of the Year Award, 2014

Recipient, International Special Events Society (ISES) Cleveland Academic Professional Scholarship, 2014-15

Recipient, Higher Education Resource Services (HERS) Denver Fellowship, 2014

Recipient, PCMA Convening Leaders Faculty Scholarship Award, 2014

Recipient, ICHRIE Outstanding Scientific Paper Reviewer (selected out of 122 reviewers), 2013

Recipient, Graduates Appreciation Letter of Achievement for making a difference in the life of a KSU graduate from 2011 graduates, 2012

Recipient, Greek Life Outstanding Faculty Award, Kent State University, 2011

Recipient, PCMA Faculty Scholarship Award, 2011

Recipient, Graduates Appreciation Letter of Achievement for making a difference in the life of a KSU graduate from 2010 graduates, 2011

Recipient, Graduates Appreciation Letter of Achievement for making a difference in the life of a KSU graduate from 2009 graduates, 2010

Recipient, Graduates Appreciation Letter of Achievement for making a difference in the life of a KSU graduate from 2008 graduates, 2010

Recipient, PCMA Faculty Scholarship Award, 2010

Recipient, Graduates Appreciation Letter of Achievement for making a difference in the life of a KSU graduate from 2007 graduates, 2009

Recipient, PCMA Faculty Scholarship Award, 2009

Faculty advisor, KSU Chapter of PCMA – Recipient of 2008-09 “Student Chapter of the Year” Award, 2009

“You make the difference” award given by Student Accessibility Services, 2007

Moulton Scholar, Utilizing WebCT in Conjunction with Polycom® to Enhance Effectiveness of Distance Education, 2006-07

Iowa State University
Nominee - The Chancellor’s List® 2005

Elizabeth Beveridge Memorial Endowment Fund Fellowship, 2005

Preparing Future Faculty Scholar, 2004

Colonel Harold Pride Scholarship, 2004

IACC Future Leaders Award, 2004

Member, Phi Upsilon Omicron-Family and Consumer Sciences National Honors Society, 2004 - Present

Member, Beta Gamma Sigma – Business National Honors Society, 2002 - Present

Damaris Pease College of Family and Consumer Sciences Fellowship, 2003

Graduate Assistantship and Graduate College Scholarship, 2000-05

University of Madras
University rank for outstanding performance in academics, 1999
Government of Student Body Cultural Secretary, 1998-99

Advisor, Master’s Thesis in Hospitality and Tourism Management titled, Understanding hospitality employers’ perceptions of pre-employment testing in determining successful hires for Ankita Ghosh, summer 2017

Graduate Faculty Representative, Doctoral Dissertation in Higher Education Administration titled, Voices from the pipeline: An interpretive, critical race theory study of thriving among underrepresented college student alumni of a targeted pre-college preparation program for Holly Hippensteel, summer 2016

Advisor, Master’s Project in Hospitality and Tourism Management titled Creating a training manual for a Midwestern boutique hotel for Amy Romanelli, summer 2016

Graduate Faculty Representative, Doctoral Dissertation in Teaching, Learning, and Curriculum Studies titled Writing is worth the challenges: A qualitative study of teachers’ beliefs, experiences, and common core tensions with writing instruction across the curriculum in an urban high school for Mary Nolan, summer 2015

Advisor, Master’s Thesis in Hospitality and Tourism Management titled, Researching consumers’ information adoption tendencies of restaurants' user-generated content utilizing a modified information adoption model for Saba Salehi-Esfahani, summer 2015

Advisor, Master’s Thesis in Hospitality and Tourism Management titled Using lifestyle segmentation to develop lodging packages for staycation travelers: An exploratory study with college students for Alexandra James, fall 2014

Committee member, Master’s Thesis in Hospitality and Tourism Management titled, Branding boutique hotels: Management and employees’ perspectives for Lara Ozarslan, spring 2014

Advisor, Master’s Thesis in Hospitality and Tourism Management titled The Effect of Training Satisfaction, Employee Benefits and Incentives on Job Satisfaction and Job Commitment in Part-time Hotel Employees for Caitlin Jaworski, fall 2012

Advisor, Master’s Thesis in Hospitality and Tourism Management titled, Consumer Perceptions of Green Extended Stay Hotels for Lisa Cometa, spring 2012

Advisor, Master’s Thesis in Hospitality and Tourism Management titled, Implementation of Database Marketing in the Private Club Industry for Mandy Ulicney, summer 2011

Advisor, Master’s Thesis in Hospitality and Tourism Management titled, Understanding Country Club Member Loyalty: Factors Affecting Membership Renewal Decisions for Theresa Clem, summer 2011

Committee member, Master’s Project in Nutrition for Eric Pecherkiewicz, fall 2009

Advisor, Individual Honor’s Work in Hospitality Management for Abigail Kruszynski, fall 2008

Kent State University

International
Baccalaureate to Master of Science in Hospitality and Tourism Management with SRM Institute of Hotel Management and Catering Technology in Chennai, India

Baccalaureate to Master of Science in Hospitality and Tourism Management with Shanghai Normal University in Shanghai, China

Baccalaureate to Master of Science in Hospitality and Tourism Management with Jincheng College of Sichuan University in Chengdu, China

Baccalaureate to Master of Science in Hospitality and Tourism Management with Macau University of Science and Technology in Taipa, Macau

Regional
Prepared 4-year course offerings schedule to enable students to earn a B.S. in Hospitality Management from Kent State University – Ashtabula

Bowling Green State University

Curriculum development
Wrote a major curriculum revision to offer RAAM 3300 Guest Service Management for Resorts & Attractions online

Kent State University

Curriculum development
Wrote the self-study and hosted the ACPHA accreditation site team, leading to the Hospitality Management program’s reaffirmation of accreditation in 2017 for a seven-year term

Wrote a major curriculum revision for the M.S. in Hospitality and Tourism Management degree program in 2016

Created templates for three courses as consultant for the Curriculum Development Group of John Wiley & Sons in 2014

Developed the first structured internship for students majoring in Hospitality Management in Florence, Italy in 2014

Wrote a major curriculum revision for the B.S. in Hospitality Management degree program in 2014

Wrote a major curriculum revision for the M.S. in Hospitality and Tourism Management degree program in 2013

Developed and offered two fully online courses (HM 33020 Hospitality Legal Issues and HM 5/43025 Hospitality Marketing) in the Hospitality Management program

Served as a member of the team that hosted the ACPHA accreditation site team while the Hospitality Management program sought reaffirmation of accreditation in 2010

Served as a member of the committee that developed a M.S. degree in Tourism and Hospitality Management within the College of Education, Health and Human Services

Co-wrote three major curriculum revisions for the B.S. in Hospitality Management program during 2005-06, 2007-08, and 2011-12

New Course Development
Hospitality Human Resources Management – Graduate Component of slash course
Lecture, 3 credit hours

Hospitality Marketing – Graduate Component of slash course
Lecture, 3 credit hours

Hospitality Meetings Management – Undergraduate and Graduate Components of slash course
Lecture, 2 credit hours and Lab, 2 credit hours

Hospitality Financial Policy - Undergraduate and Graduate Components of slash course
Lecture, 3 credit hours

Strategic Lodging Management – Undergraduate and Graduate Components of slash course
Lecture 2 credit hours and Lab, 1 credit hour (utilized Hotel Management simulation titled Hotel Operations Tactics and Strategy (HOTS)

Bowling Green State University

RAAM 3050 Introductory Co-op
RAAM 3300 Guest Service Management for Resorts & Attractions (online)

Kent State University

HM 5/43027 Hospitality Human Resources Management
HM 5/43025 Hospitality Marketing (online and face-to-face)
HM 5/43043 Hospitality Meetings Management
HM 5/43192 Hospitality Meetings Management Practicum
HM 43092 Hospitality Management Practicum (online)
HM 5/43040 Strategic Hotel Management
HM 33028 Hospitality Purchasing
HM 33020 Hospitality Legal Issues (online and face-to-face)

Under Review

PI, International Association for Amusement Parks and Attractions (IAAPA) Foundation, “Funding to DeFray Annual Convention Attendance Cost” ($4,800), 2020

Funded – External

PI, Assendium Education Group, “Development of a Statewide Comprehensive Transfer Blueprint” ($1,092,413.80), 2019

PI (lead grant writer), Ohio Department of Higher Education - OhioCorps, “Establishing a First Star Academy at Kent State University” ($499,900), 2019

PI, Ohio Association of Community Colleges and Ohio Department of Higher Education – Regional Transfer Grant ($2,997.00), 2018

Funded – Internal

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($750), 2018

Co-PI, Research Seed Grant, College of Education, Health and Human Services, Kent State University – “Enhancing Hospitality Employees’ Well-Being” ($5,045.71), 2017

PI, University Research Council, Kent State University – “Adoption of Pre-employment Tests: Hospitality Human Resource Professionals’ Perceptions” ($2,500), 2017

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($750), 2017

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2015

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2014

PI, University Research Council, Kent State University – “Older workers’ perceptions of training in foodservice organizations” ($2500), 2013

School of Foundations, Leadership & Administration, Kent State University - “Older workers’ perceptions of training in foodservice organizations” Competitive funding to support a summer research assistant ($4200), 2013

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2013

Co-PI, College of Education, Health and Human Services (EHHS), Kent State University - EHHS Internal Seed Grant for “Multidimensional Perfectionism and Burnout Among the Millennial Hospitality Industry Workforce: Differences Among Perfectionists and Tests of Perceived Stress as a Mediator” ($5000), 2012

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2011

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2010

University Teaching Council, Kent State University – Travel and Learning Support Grant ($500), 2009

University Teaching Council, Kent State University – Travel and Learning Support Grant ($500), 2008

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2008

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2007

University Teaching Council, Kent State University – Travel and Learning Support Grant ($400), 2007

PI, Division of Research and Graduate Studies, Kent State University – On-going Research Grant for “Are hospitality programs preparing graduates for the lodging industry? Understanding perspectives of hospitality program directors and hotel managers.” ($2500), 2006

University Research Council, Kent State University – Professional Conference Support for Dissemination of Research and Scholarship ($500), 2006

University Teaching Council, Kent State University – Travel and Learning Support Grant ($500), 2006

College of Family and Consumer Studies Research Grant Recipient for Dissertation Research - $400 (Iowa State University), 2005

Wakonse Teaching Fellow - $700 (Iowa State University), 2005

International Association of Conference Centers - $3000, 2004

Not Funded – External

PI, American Hotel & Lodging Association Education Foundation – “Adoption and Effectiveness of Drug, Personality, Integrity, and General Mental Ability Testing: Human Resource Professionals' Perceptions.” ($55,862.42), 2016

PI, Society for Human Resources Management – “The Adoption of Pre-employment Testing: Human Resource Professionals' Perceptions.” ($105,607.70), 2016

PI, Pay it Forward Grant, Corporation for National and Community Service ($5000), 2009

Not Funded – Internal

Co-PI, Research Seed Grant, University Research Council, Kent State University – “Enhancing Hospitality Employees’ Well-Being.” ($10,058), 2016

University Research Council, Kent State University – “Strategies to address English-language writing challenges faced by international students in the US.” ($2,500), 2015

PI, Farris Family Fellowship, Kent State University ($24,000), 2008

PI, Division of Research and Graduate Studies, Kent State University – Summer Research Award for “Are hospitality programs preparing graduates for the lodging industry? Understanding perspectives of hospitality program directors and hotel managers.” ($6500), 2006

Refereed International Professional Meetings

Ravichandran, S., Malek, K., & Atanga, B. (2019, May). A content analysis of hotel cyberslacking policies. Presentation at the 2019 APac CHRIE + Euro CHRIE Joint Conference, Hong Kong.

Ravichandran, S., Malek, K., & Atanga, B. (2019, May). A content analysis of hotel sexual harassment policies. Presentation at the 2019 APac CHRIE + Euro CHRIE Joint Conference, Hong Kong.

Ghosh, A., & Ravichandran, S., & Singh, S. (2018, November). Generational differences in hospitality employees’ perceptions of leadership attributes. Poster session at the 2018 EuroCHRIE Conference, Dublin, Ireland.

Ghosh, A., & Ravichandran, S. (2018, January). Hotel managers’ perceptions of pre-employment testing in determining quality candidates: A comparative study of full- and limited-service hotels. Poster session at the 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Fort Worth, TX.

Lee, S., & Ravichandran, S. (2017, July). Role of perceived control in enhancing employees’ wellbeing. Poster presentation at the 71st Annual ICHRIE Conference, Baltimore, MD.

Israeli, A., & Ravichandran, S. (2017, July). Hospitality crisis management practices: The case of Turkish hotels. Poster presentation at the 71st Annual ICHRIE Conference, Baltimore, MD.

Phelan, K.V., & Ravichandran, S., & Ghosh, A. (2017, February). HR Professionals’ perceptions of pre-employment testing in determining successful hires. Stand-up presentation at the 27th Annual CAUTHE Conference, Dunedin, New Zealand.

Ravichandran, S., & Phelan, K.V. (2016, July). Adoption of pre-employment tests: Hospitality human resource professionals’ perceptions. Poster presentation at the 70th Annual ICHRIE Conference, Dallas, TX.

Phelan, K.V., & Ravichandran, S. (2016, July). The Rise of the “Tipping Prohibited” restaurant: An examination of employee attitudes, organizational commitment and turnover intentions. Poster presentation at the 70th Annual ICHRIE Conference, Dallas, TX.

Ravichandran, S., Kretovics, M., Kirby, K., & Ghosh, A. (2016, March). Strategies to address English-language writing challenges faced by international graduate students in the US. Presentation at the 98th NASPA Student Affairs Administration in Higher Education Conference, Indianapolis, IN.

Ravichandran, S., Kretovics, M., Kirby, K., & Ghosh, A. (2016, March). Strategies to address English-language writing challenges faced by international graduate students in the US. Presentation at the 60th Comparative and International Education Society Conference, Vancouver, BC.

Israeli, A., & Ravichandran, S. (2015, December). Managing foreign workers in the US hospitality industry: An importance performance analysis. Stand-up presentation at the 3rd World Research Summit for Tourism and Hospitality, Orlando, FL.

Ravichandran, S. (2015, July). Event history and housing contract clauses for a dual- citywide event: The 2014 Gay Games. Stand-up presentation at the 69th Annual ICHRIE Conference, Orlando, FL.

Salehi-Esfahani, S., Ravichandran, S., & Israeli, A. (2015, July). Researching consumers’ information adoption tendencies of restaurants' user-generated content utilizing a modified information adoption model. Poster presentation at the 69th Annual ICHRIE Conference, Orlando, FL.

Ravichandran, S., Israeli, A., Sethna, F., & Ghosh, A. (2015, May). Evaluating hospitality managers’ human resource practices related to immigration laws. Poster presentation at the 21st Asia Pacific Tourism Association Conference, Kuala Lumpur, Malaysia.

Ravichandran, S., Cichy, K.E., Powers, M., & Kirby, K. (2014, June). Exploring the training needs of older workers in the foodservice industry. Stand-up presentation at the 7th World Conference for Graduate Research in Tourism, Hospitality, & Leisure, Istanbul, Turkey.

Ravichandran, S., & Wang, P. (2013, July). Developing an evaluation model for theme park attractiveness: Application of Analytical Hierarchy Process. Poster presentation at the 67th Annual ICHRIE Conference, St. Louis, MO.

Wang, P., & Ravichandran, S. (2013, July). A tale of two mice: Assessments of desire to visit Hong Kong and Shanghai Disney Parks. Poster presentation at the 67th Annual I CHRIE Conference, St. Louis, MO.

James, A., & Ravichandran, S. (2013, July). Using lifestyle segmentation to develop hotel packages for staycation travelers. Poster presentation at the 67th Annual ICHRIE Conference, St. Louis, MO.

Ozarslan, L., Ravichandran, S., & Chuang, N. (2013, July). Understanding boutique hotel consumers through lifestyle segmentation. Poster presentation at the 67th Annual I CHRIE Conference, St. Louis, MO.

Ravichandran, S., & Sneed, J. (2012, July). Older workers’ perceptions of training in foodservice organizations. Poster presentation at the 66th Annual ICHRIE Conference, Providence, RI.

Ravichandran, S., & Harris, R. (2012, July). Casino member loyalty: Does participation in a loyalty scheme matter? Poster presentation at the 66th Annual ICHRIE Conference, Providence, RI.

Qian, R., & Ravichandran, S. (2012, July). How can Hong Kong Disneyland visitor satisfaction affect future attendance after Shanghai Disneyland? Poster presentation at the 66th Annual ICHRIE Conference, Providence, RI.

Clem, T., Ravichandran, S., & Karpinski, A. (2012, May). Understanding country club members’ loyalty: Factors affecting membership renewal decisions. Stand-up presentation at the 2nd Annual Advances in Hospitality & Tourism Marketing and Management, Corfu Island, Greece.

Hammond, R., Gnilka, P., & Ravichandran, S. (2011, July). Relationship between perfectionism traits and stress for the millennial hospitality industry workforce. Poster presentation at the 65th Annual ICHRIE Conference, Denver, CO.

Jaworksi, C., & Ravichandran, S. (2011, July). The impact of training, employee benefits, and incentives on job satisfaction and commitment in part-time hotel employees. Poster presentation at the 65th Annual ICHRIE Conference, Denver, CO.

Cometa, L., & Ravichandran, S. (2011, July). Consumer perceptions of green extended-stay hotels. Poster presentation at the 65th Annual ICHRIE Conference, Denver, CO.

Clem, T., & Ravichandran, S. (2010, July). Influence of behavioral and demographic factors on country club member retention. Poster presentation at the 64th Annual ICHRIE Conference, San Juan, Puerto Rico.

Ulicney, M., & Ravichandran, S. (2010, July). Implementation of Database Marketing in the Country Club Industry. Poster presentation at the 64th Annual ICHRIE Conference, San Juan, Puerto Rico.

Slevitch, E., Ravichandran, S., Njite, D., & Park, Y. (2008, October). Environmentally-friendly practices in the U.S. lodging industry: Hotels’ profiling and segmentation. Stand- up presentation at the 2008 Annual ISTTE Conference, Dublin, Ireland.

Ravichandran, S., & Suresh, S. (2008, October). Wellness positioning: Rationale for promoting Brand India. Poster presentation at the 2008 Annual ISTTE Conference, Dublin, Ireland.

Slevitch, E., & Ravichandran, S. (2008, July). Segmenting and profiling environmentally conscious “green” lodging consumers. Poster presentation at the 62nd Annual ICHRIE Conference, Atlanta, GA.

Ravichandran, S. (2008, May). Instructional Pedagogy. Round Table facilitator at the 2008 International Symposium on Sport, Exercise, and Leisure: Scholarship of Curriculum and Instruction, Shijiazhuang, China.

Ravichandran, S. (2008, May). Model for teaching a Hospitality Meeting Planning course. Stand-up presentation at the 2008 International Symposium on Sport, Exercise, and Leisure: Scholarship of Curriculum and Instruction, Shijiazhuang, China.

Ravichandran, S. (2008, May). Model curriculum for a Master of Science degree in Hospitality and Tourism. Stand-up presentation at the 2008 International Symposium on Sport, Exercise, and Leisure: Scholarship of Curriculum and Instruction, Shijiazhuang, China.

Ravichandran, S. (2008, May). Segmenting and profiling wellness clients based on behavior and lifestyle factors. Stand-up presentation at the 2008 International Symposium on Sport, Exercise, and Leisure: Scholarship of Curriculum and Instruction, Shijiazhuang, China.

Sharma, A., Sneed, J., & Ravichandran, S. (2007, July). Comparative Analysis of Small Hotel Geographic Clusters in Tanzania. Stand-up session presented at the 61st Annual ICHRIE Conference, Dallas, TX.

Ravichandran, S., & Gilmore, S. (2006, July). Are hospitality programs preparing graduates for the lodging industry? Understanding perspectives of hospitality program directors and hotel managers. Poster session presented at the 60th Annual ICHRIE Conference, Washington, DC.

Ravichandran, S., & Suresh, S. (2006, July). Segmenting and profiling wellness tourists. Poster session presented at the 60th Annual ICHRIE Conference, Washington, DC.

Ravichandran, S., & Gilmore, S. (2005, January). Job search patterns of undergraduate hospitality students. Poster session presented at the 10th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Myrtle Beach, SC.

Ravichandran, S., & Gilmore, S. (2005, January). Student employee perceptions of employee relations at university conference centers. Poster session presented at the 10th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Myrtle Beach, SC.

Gilmore, S., & Ravichandran, S. (2004, July). Do lodging operations courses meet industry needs? Poster session presented at the 58th Annual ICHRIE Conference, Philadelphia, PA.

Ravichandran, S., & Gilmore, S. (2004, January). Service Quality Gaps at Select University Conference Centers in the Mid-West. Poster session presented at the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.

Invited Presentations

Ravichandran, S. (2019, August). Age isn’t but a number: Training a multi-generational tourism workforce. Plenary Speaker, Develop High Quality Tourism Human Resources in the Context of Industry Revolution 4.0, Van Hien University and Department of Training, the Ministry of Culture, Sports and Tourism, Ho Chi Minh city, Vietnam.

Ravichandran, S. (2018, October). Racist Park, Three-day wedding, and closed borders: Planning international meetings and events. Keynote, ADVANCE Distinguished Lecture Series Speaker, Kansas State University, Manhattan, KS.

Ravichandran, S. (2018, June). Two ends of the age spectrum: Why hiring and retaining millennials and older workers in the hospitality industry matters. Presentation at the UQ Tourism Cluster ‘outreach’ program, UQ School of Business, University of Queensland, Brisbane, Australia.

Ravichandran, S. (2018, June). It takes WAY more than just academic affairs to run a university…who knew?!? Presentation at the UQ Tourism Cluster ‘outreach’ program, UQ School of Business, University of Queensland, Brisbane, Australia.

Ravichandran, S. (2016, November). Academic Services: Best Practices and Gaps. Webinar organized by the Journal of International Students, University of Louisiana, Monroe, LA

Ravichandran, S. (2016, June). Frontier Issues on Tourism Research and Career Development of Young Scholars. Presentation at the Second International Young Scholars Zhuhai Forum, Sub-Forum on Tourism Management, Sun Yat-sen University, Zhuhai, China

Ravichandran, S., & Bosch, M. (2016, April). Cultivating student success in experiential learning through faculty/employer collaboration. Panel presentation at Corporate College East, Cuyahoga Community College, Warrensville Heights, OH

Ravichandran, S. (2016, April). Immigration, Inc.: Interviews, internships and interests. Presentation for the Center for International and Intercultural Education, Kent State University, Kent, OH

Ravichandran, S. (2016, April). Overview of hiring, training, motivation, and retention of employees. Presentation for Clay’s Park Resort, North Lawrence, OH

Ravichandran, S. (2013, October). Patient Protection and Affordable Care Act and its implications for restaurants. Presentation for Cleveland Independents – as association of locally-owned, independent restaurants, Cleveland, OH

Ravichandran, S. (2013, October). Patient Protection and Affordable Care Act and its implications for restaurants. Presentation for Cleveland-area restaurateurs at Fahrenheit, A Rocco Whalen Restaurant, Cleveland, OH

Ravichandran, S., Parsons, J., & Petrovic, A. (2008, March). Intern today, meeting planner tomorrow: Strategies for increasing student involvement in the meetings & events industry. Presentation at the MPI Mid-America Conference, North Canton, OH.

Ravichandran, S., & Rajaram, R. (2006, May). Tips for new faculty. Panel discussion presentation at the 17th Annual Wakonse Conference on College Teaching, Shelby, MI.

Refereed Regional Professional Meeting

Ghosh, A., & Ravichandran, S. (2017, October). Hotel managers’ perceptions of pre-employment testing in determining quality candidates: A comparative study of full- and limited-service hotels. Poster session at University of Nevada – Las Vegas Research Week, Las Vegas, NV.

Ravichandran, S., & Scheule, B. (2007, April). Model for teaching an event and meeting management course in cooperation with hospitality operations. Stand-up session presented at the Great Lakes Hospitality and Tourism Educators Conference, Charleston, IL.

Non-refereed Local Professional Meeting

Ravichandran, S. (2015, April). Strategies to Address English-language Writing Challenges Faced by International Students in the US. Stand-up presentation at Faculty Appreciation Week, Kent, OH.

Ravichandran, S. (2009, October). Experiential learning in the field of event planning. Poster session presented at the University Teaching Council Annual Conference, Kent, OH.

Ravichandran, S. (2006, November). Wakonse Teaching Conference. Poster session presented at the University Teaching Council Annual Conference, Kent, OH.

Refereed Journal Articles

Invited

Ravichandran, S. (2020). Age isn’t but a number: Training a multi-generational tourism workforce. Van Hien University Journal of Science, 7(1).

In Press

Ghosh, A., & Ravichandran, S. Understanding hospitality employers’ perceptions of pre-employment testing in determining successful hires. International Journal of Hospitality and Tourism Administration. Doi: 10.1080/15256480.2018.1547241


In Print

Lee, S., & Ravichandran, S. (2019). Impact of perceived control on work-related outcomes in the hospitality industry. International Journal of Contemporary Hospitality Management, 31(7), 2720-2738. Doi: https://doi.org/10.1108/IJCHM-09-2018-0784

Hammond, R.K., Gnilka, P.B., & Ravichandran, S. (2019). Perfectionism and burnout among the Millennial hospitality workforce. Journal of Human Resources in Hospitality and Tourism, 18(1), 122-143. Doi: 10.1080/15332845.2019.1526542

Aday, J.B., Phelan, K.V., & Ravichandran, S. (2018). Deals inside: examining restaurant operators’ motives when choosing whether to offer a flash-sale. Journal of Foodservice Business Research, 21(4), 440-461. Doi: https://doi.org/10.1080/15378020.2018.1447740

Jaworski, C., Ravichandran, S., Karpinski, A., & Singh, S. (2018). The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment. International Journal of Hospitality Management, 74, 1-12. Doi: https://doi.org/10.1016/j.ijhm.2018.02.011.

Ravichandran, S., Kretovics, M., Kirby, K., & Ghosh, A. (2017). Strategies to address English-language writing challenges faced by international graduate students in the US. Journal of International Students, 7(3), 764-785.

Ravichandran, S., Israeli, A.A.., Sethna, F., Bolden, E.D., & Ghosh, A. (2017). Hospitality managers' importance perceptions of human resource practices related to employment of foreign workers in the United States. Journal of Human Resources in Hospitality and Tourism, 16(4), 331-348. Doi: https://doi.org/10.1080/15332845.2017.1266857.

James, A., Ravichandran, S., Chuang, N-K., & Bolden, E.D. (2017). Using Lifestyle Analysis to Develop Lodging Packages for Staycation Travelers: An Exploratory Study.

Journal of Quality Assurance in Hospitality and Tourism, 18(4), 387-415. Doi: 10.1080/1528008X.2016.1250240.

Salehi-Esfahani, S., Ravichandran, S., Israeli, A., & Bolden, E.D. (2016). Investigating information adoption tendencies based on restaurants’ user-generated content utilizing a modified information adoption model. Journal of Hospitality Marketing and Management, 25(8), 925-953. Doi: 10.1080/19368623.2016.1171190.

Ravichandran, S., Carter, L., Gwin, C., & Phelan, K.V. (2016). Event history and housing contract clauses for a dual-citywide event: The 2014 Gay Games. Journal of Hospitality and Tourism Cases, 5(2), 9-20.

Ulicney, M., Ravichandran, S., & Karpinski, A. (2016). Utilization of database marketing in the private club industry. International Journal of Hospitality and Tourism Administration, 17(2), 123-146. Doi: 10.1080/15256480.2015.1126799.

Ravichandran, S., Cichy, K.E., Powers, M., & Kirby, K. (2015). Exploring the training needs of older workers in the foodservice industry. International Journal of Hospitality Management, 44, 157-164. Doi: 10.1016/j.ijhm.2014.10.003.

Clem, T.N., Ravichandran, S., & Karpinski, A.C. (2013). Understanding golf country club members’ loyalty: Factors affecting membership renewal decisions. Hospitality Review, 31(1), Article 4. Retrieved from http://digitalcommons.fiu.edu/hospitalityreview/vol31/iss1/4.

Suresh, S., Ganesan, P., & Ravichandran, S. (2012). Consumer expectations, attitude, and user occasion of wellness services and its effect on wellness center loyalty. The IUP Journal of Marketing Management, 11(2), 7-26.

Suresh, S., Ravichandran, S., & Ganesan, P. (2011). Understanding wellness center loyalty through lifestyle analysis. Health Marketing Quarterly, 28(1), 16-37.

Ravichandran, S., & Suresh, S. (2010). Using wellness services to position and promote Brand India. International Journal of Hospitality and Tourism Administration, 11(2), 200- 217.

Suresh, S., & Ravichandran, S. (2010). Using Lifestyle Analysis to Develop Wellness Marketing Strategies for IT Professionals in India. Health Marketing Quarterly, 27(1), 1-20.

Ravichandran, S., & Arendt, S.W. (2008). How to increase response rates when surveying hospitality managers for curriculum-related research: Lessons from past studies and interviews with lodging professionals. Journal of Teaching in Travel and Tourism, 8(1), 47- 71.

Suresh, S., Ganesan, P., & Ravichandran, S. (2008). Behavioral segmentation of wellness clients. Journal of Travel and Tourism Research, 8(1), 131-150.

Sharma, A., Sneed, J., & Ravichandran, S. (2007). Spatial analysis of small hotel activity in Tanzania. International Journal of Contemporary Hospitality Management, 19(7), 589- 599.

Ravichandran, S., & Gilmore, S.A. (2007). Formation of organizational citizenship behaviors in students employed in university dining services: Impact of manager and co- worker behaviors. Journal of Foodservice Business Research, 10(2), 19-50.

Arendt, S.W., Ravichandran, S., & Brown, E. (2007). Hospitality and tourism journal matrix. Journal of Hospitality and Tourism Education, 19(2), 44-50.

Ravichandran, S., Gilmore, S.A., & Strohbehn, C. (2007). Organizational Citizenship Behavior research in the hospitality industry: Current status and future research. Journal of Human Resources in Hospitality and Tourism, 6(2), 59-78.

Ravichandran, S., & Gilmore, S.A. (2006). To empower or not to empower: The case of students employed in one Midwestern university’s dining services. Journal of Foodservice Management and Education, 2.

Under Review

Ravichandran, S., Phelan, K.V., Kirby, K., & Singh, S. Adoption of pre-employment testing in the United States and Australia. Journal of Human Resources in Hospitality and Tourism (revise and resubmit)

Invited Book Chapters

In Press

Ravichandran, S., Lee, S.,& Atanga, B (2020). Impact of Festivals. In D. Gursoy, R. Nunkoo,& M. Yolal (Eds.), Routledge Handbook of Festival and Event Tourism Impacts: Theoretical and Applied Perspectives. New York, NY: Routledge.

In Print

Israeli, A., Ravichandran, S., & Singh, S. (2018). Impact of internet and technology on tourist behavior. In D. Gursoy & C. G. Chi (Eds.), The Routledge Handbook of Destination Marketing (pp. 469-479). New York, NY: Routledge.

Malek, K., & Ravichandran, S. (2017). Corporate meetings: A case study in adult learning. In D.B. Terry & A.K. Cecil (Eds.), Contemporary Cases in Event Management (pp. 1-16). Dubuque, IA: Kendall Hunt.

Refereed Conference Proceedings

Ravichandran, S. (2019, August). Age isn’t but a number: Training a multi-generational tourism workforce. In Proceedings of the Develop High Quality Tourism Human Resources in the Context of International Integration Conference, Ho Chi Minh city, Vietnam.

Salehi-Esfahani, S., Ravichandran, S., & Israeli, A. (2015, July). Researching consumers’ information adoption tendencies of restaurants' user-generated content utilizing a modified information adoption model. In Proceedings of the 69th Annual ICHRIE Conference, Orlando, FL.

Ravichandran, S., Israeli, A., Sethna, F., & Ghosh, A. (2015, May). Evaluating hospitality managers’ human resource practices related to immigration laws. In Proceedings of the 21st Asia Pacific Tourism Association Annual Conference, Kuala Lumpur, Malaysia.

Ravichandran, S., Cichy, K.E., Powers, M., & Kirby, K. (2014, June). Exploring the training needs of older workers in the foodservice industry. In Proceedings of the 7th World Conference for Graduate Research in Tourism, Hospitality, & Leisure, Istanbul, Turkey.

Clem, T., Ravichandran, S., & Karpinski, A. (2012, May). Understanding country club members’ loyalty: Factors affecting membership renewal decisions. In Proceedings of the 2nd Annual Advances in Hospitality & Tourism Marketing and Management, Corfu Island, Greece.

Slevitch, E., Ravichandran, S., Njite, D., & Park, Y. (2008, October). Environmentally-friendly practices in the U.S. lodging industry: Hotels’ profiling and segmentation. In Proceedings of the ISTTE Annual Conference, Dublin, Ireland.

Ravichandran, S., & Suresh, S. (2008, October). Wellness positioning: Rationale for promoting Brand India. In Proceedings of the ISTTE Annual Conference, Dublin, Ireland.

Ravichandran, S. & Arendt, S.W. (2007, July). Increasing response rates when surveying hospitality managers for curriculum-related research: Lessons from past studies and interviews with lodging professionals. In Proceedings of the 61st Annual ICHRIE Conference, Dallas, TX (pp. 357-364). Washington, DC: CHRIE.

Sharma, A., Sneed, J., & Ravichandran, S. (2007, July). Comparative Analysis of Small Hotel Geographic Clusters in Tanzania. In Proceedings of the 61st Annual ICHRIE Conference, Dallas, TX (pp. 425-432). Washington, DC: CHRIE.

Invited Blog posts in Foodservice @ Work for Restaurant Hospitality Magazine

Restaurant Hospitality (RH), a leading 100-year information source for independent restaurateurs

Singh, S., & Ravichandran, S. (2018, March 5). How to maintain boundaries with working friendships. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/staffing/how-maintain-boundaries-workplace-friendships

Singh, S., & Ravichandran, S. (2016, April 5). Why pre-employment tests are crucial. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/why-pre-employment-tests-are-crucial

Singh, S., & Ravichandran, S. (2015, November 10). Go ahead, take that vacation. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/go-ahead-take-vacation

Ravichandran, S. (2015, May 29). Do you check your work email after hours? Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/do-you-check-your-work-email-after-hours

Ravichandran, S. (2015, January 28). Dos and don’ts of employee disciplinary action. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/dos-and- don-ts-employee-disciplinary-action

Ravichandran, S
. (2014, September 25). Three tips for complying with immigration laws. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/three-tips-complying-immigration-laws

Ravichandran, S. (2014, April 28). 5 steps for writing an effective job description. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/5-steps-writing-effective-job-description

Ravichandran, S. (2014, February 19). Why recruiting older workers makes sense. Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/why-recruiting-older-workers-makes-sense

Ravichandran, S. (2013, November 26). Sexual harassment: Can it happen in my restaurant? Restaurant Hospitality. Retrieved from http://www.restaurant-hospitality.com/blog/restaurants-often-vulnerable-sexual-harassment-charges

Invited Blog posts in Easy Ice

Easy Ice is a commercial ice machine company that uses hospitality management articles to increase web traffic

Singh, S., & Ravichandran, S. (2016, August 24). 4 tips for employers before utilizing pre-employment tests. Retrieved from http://www.easyice.com/4-tips-pre-employment-tests/#sthash.3zx6WtmT.uxfs

Singh, S., & Ravichandran, S. (2015, October 8). 9 tips for hiring and retaining your best employees. Retrieved from http://www.easyice.com/9-tips-for-hiring-retaining-your-best-employees/

Ravichandran, S. (2015, May 26). How to write an employee disciplinary policy. EasyIce.com. Retrieved from http://www.easyice.com/how-to-write-an-employee-disciplinary-policy/

Ravichandran, S. (2015, January 22). Employment termination: What’s legal, what’s wrongful. EasyIce.com. Retrieved from http://www.easyice.com/employment-termination-legal-wrongful/

Ravichandran, S. (2014, September 11). Foreign workers, immigration status in hospitality industry. EasyIce.com. Retrieved from http://www.easyice.com/foreign-workers-immigration-status-hospitality-industry/

Ravichandran, S. (2014, May 9). Top 5 Reasons to Update Job Descriptions for Your Restaurant. EasyIce.com. Retrieved from http://www.easyice.com/5-reasons-update-job-descriptions-restaurant/

Ravichandran, S. (2014, March 31). Top five reasons for high employee turnover in the hospitality industry. EasyIce.com. Retrieved from http://www.easyice.com/restaurants-employee-turnover-5-tips/#

Invited Report

Suresh, S., & Ravichandran, S. (2008, May). Assessing wellness quotient amongst back office employees in India. A report prepared for Union of Information Technology Enhanced Services (UNITES) Professionals.

Learning Materials

Ravichandran, S. (2013). Case study: Planning Indian Weddings. Prepared for Professional Meeting Management: Comprehensive Strategies for Meetings, Conventions and Events (5th ed.). Dubuque, IA: Kendall/Hunt Publishing Company.

Front Desk Supervisor/Night Auditor

Memorial Union Hotel and Conference Center, May - August 2003; May – August 2004

  • Made hotel reservations and checked-in and checked-out hotel guests in an on-campus boutique hotel
  • Served as a liaison between various hotel departments including housekeeping, maintenance, and sales
  • Trained front office staff on standard operating procedures
  • Served as night auditor during select weekend nights
  • Served hotel guests’ needs during their stay and maintained high level of customer service

Events Manager

Memorial Union Hotel and Conference Center, August 2002 – May 2003; August 2003 – May 2004

  • Coordinated and supervised daily activities of the event operations department including set up and tear down of meeting rooms and audio-visual equipment while ensuring compliance with banquet event order specifications
  • Catered to on-site requests of on- an off-campus events including social, corporate, SMERF events including relevant accounting
  • Assisted in hiring, training, supervising, and evaluating 20-25 employees
  • Was accountable for successful evening and weekend operations of the hotel and conference center

Tourism Intern

FTI-North America, Orlando, Florida, May - August 2001

  • Prepared budget for 30 different bus tours covering different parts of the US, and Canada involving millions of dollars catering primarily to German-speaking tourists
  • Approved invoices for payment and prepared final account summaries
  • Corresponded with suppliers in the US and Canada regarding payment disputes
  • Corresponded with the accounting head office located in Malta

Administrative Assistant

International Education Services, Iowa State University, January 2001 – May 2001; August 2001 – August 2002

  • Developed and coordinated various multi-cultural programs to improve retention of international students
  • Planned and conducted orientation sessions for upwards of 500 incoming international students annually
  • Checked in scholars, students, and post-doctoral fellows and prepared I-9 work authorization forms upon verifying requisite identification

Professor

Resort and Attraction Management, Bowling Green State University, Huron, Ohio, July 2019 - Present

  • Developed and taught Introductory Co-op and Guest Service Management for Resorts and Attractions online utilizing the Canvas Learning Management System
  • Established a program of research and published actively in peer-reviewed scholarly journals and presented regularly at various international conferences
  • Provided service to industry, community, and university
  • Advised undergraduate students in Resort and Attraction Management

Associate Professor

Hospitality Management, Kent State University, Kent, Ohio, August 2011 – May 2019

  • Taught courses in the baccalaureate Hospitality Management degree program including Hospitality Legal Issues, Hospitality Marketing, Hospitality Human Resources Management, Hospitality Meetings Management, and Strategic Lodging Management
  • Taught courses in the masters Hospitality and Tourism Management degree program including Hospitality Marketing, Hospitality Human Resources Management, Hospitality Meetings Management, and Strategic Lodging Management
  • Developed and taught Hospitality Marketing and Hospitality Legal Issues online utilizing Blackboard Learn and Camtasia Studio®
  • Established a program of research and published actively in peer-reviewed scholarly journals and presented regularly at various international conferences
  • Advise undergraduate students in Hospitality Management
  • Served as Director and Committee Member of Master’s Theses and Projects for students in Hospitality and Tourism Management
  • Served as faculty advisor for KSU Chapter of PCMA
  • Provided service to university, community, industry and supported on-going program growth and development

Assistant Professor

Hospitality Management, Kent State University, Kent, Ohio, August 2005 – July 2011

  • Developed and taught courses in Hospitality Management including Hospitality Legal Issues, Hospitality Marketing, Hospitality Human Resources Management, Hospitality Purchasing, Hospitality Meetings Management, and Strategic Lodging Management
  • Established a program of research and published actively in peer-reviewed scholarly journals and presented regularly in International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) and International Society for Travel and Tourism Educators (ISTTE) conferences
  • Advised students
  • Started KSU chapter of PCMA and served as faculty advisor for the student group
  • Provided service to university, community, industry and supported on-going program growth and development
  • Appointed to graduate faculty status

Research Assistant

Project title: Managing small hospitality businesses in Tanzania, Iowa State University, August 2004 – May 2005

  • Created and maintained project website
  • Assisted with literature review, developing survey instrument, and planning workshops
  • Assisted with entry of perceptual and financial data

Research and Teaching Assistant

College of Business, August - December 2000

  • Assisted faculty with assignment grading and course-related research
  • Complete research oriented tasks including literature review, survey development, and data collection

Professor and Founding Director

Resort and Attraction Management, Bowling Green State University, July 2019 – Present

  • Created recruitment strategies and engaged in active recruitment for the inaugural junior cohort and pipeline for future cohorts by working with the Office of Admissions in both Bowling Green and Firelands campuses and the office of the Vice President for Strategic Enrollment
  • Developed several 2 + 2 transfer pathways with several community college in the state of Ohio to enable smooth transfer of coursework
  • Established and implemented a marketing plan to generate awareness of and recruit, by partnering with the university’s Marketing and Communication division and Cedar Fair’s marketing division
  • Supported student recruitment, enrollment and retention efforts via collaboration with University departments and participation in University events, committees, and planning teams
  • Maintained program oversight and development, including strategic program planning, course sequencing and class scheduling, and development of a workload policy for faculty
  • Engaged in budget development, implementation, and oversight by working with the office of the Vice President for Finance and Administration
  • Established a fundraising plan for the program by working with university advancement officers and regularly engaged with potential donors
  • Continually engaged in discussions with various university stakeholders including Bursar and Financial Aid units, Division of Student Affairs, and Library to grow resources and advance the image and status of the program
  • Built bridges and collaborative partnerships with external constituents including the builder and leasing company for apartments in the facility housing the academic program, the City of Sandusky’s leadership and merchants in Sandusky to negotiate discounts for students
  • Developed a recruitment plan for faculty and staff, worked closely with the Human Resources division to write job aptitude questionnaires and job advertisements, engaged in active recruitment including chairing faculty searches and coordinating staff and advisor searches
  • Ensured that students in the program receive/have access to appropriate support services and resources, including, but not limited to: academic advising, tutoring and academic coaching, services to support underrepresented populations, personal counseling, access to health care and accommodations; and protection from discrimination and/or violations of Title IX
  • Identified, developed, and maintained industry contacts for internships and career opportunities that enhance and align with the program
  • Develop relationships with business and industry to identify potential partnerships, adjunct faculty, guest speakers, and industry experts to enhance the student experience and sustainability of the program
  • Supported the University's outcomes initiatives by working to refine and revise course assignments and evaluation tools and leading or participating in data analysis discussions to make program and course improvements
  • Used strategies and skills necessary to support student learning and prepare and deliver current and relevant course material in an understandable and motivating manner
  • Contributed to the development of courses throughout the program and the delivery of a quality student learning experience
  • Engaged in course design and management, curriculum review and revisions, and new course validation processes
  • Participated in and supported the program review processes by providing teaching, learning, and administrative support as a member of the Resort and Attraction Management unit

Special Projects Director

College of Communication and Information, Kent State University, Kent, Ohio, August 2018 – May 2019

  • Served as the primary author on a funded $499,900 OhioCorps grant to support youth impacted by the opioid crisis
  • Facilitate establishment of articulation agreements and regional MoUs for the College of Communication and Information
  • Research and develop recruitment and retention strategies for academic programs in the College
  • Coordinated logistics for offering an innovative course to be taught across two universities
  • Explore procedures and research similar facilities for establishing a Social Media Lab in the College
  • Advise on various curricular matters in the School of Information and the School of Digital Sciences

ACE Internationalization Lab Co-chair

Kent State University, Kent, Ohio, August 2017 – May 2019

  • Oversee the institution’s participation in the ACE Internationalization Lab
  • Chair the pillar focusing on faculty international engagement efforts
  • Led various initiatives related to the Lab including ACE site visits to campus, campus-wide data collection, report-preparation, and information dissemination
    Provost’s Fellow, Kent State University, Kent, Ohio, August 2017 – May 2018
  • Oversaw day-to-day operations of various special projects including leading the university’s efforts to streamline the transfer process from community colleges and co-chairing the institution’s participation in the ACE Internationalization Lab
  • Led the university’s transfer initiative by liaising with northeast Ohio community colleges, working collaboratively with faculty and administrators in 20 different program areas to create 2+2 transfer pathways, developing all aspects of a new dual admission program with northeast Ohio community colleges, planning the public roll out of a new transfer initiative, determining content for a new transfer website, conducting focus groups with students and advisors to determine transfer best practices, monitoring the university’s participation in establishment of various statewide pathways, representing the university in statewide transfer workshops, and serving as principal investigator on external grants to support the university’s transfer initiatives
  • Chaired an ad-hoc committee on addressing quality issues associated with distance education courses
  • Chaired the Faculty International Engagement pillar of the ACE Internationalization lab
  • Served as a member of the Provost’s advisory team for the University Employee Separation Plan for faculty and assisted with the design and implementation of a new position control process to make strategic hiring decisions
  • Advised deans, chairs, and directors on their unit’s plans for staff positions
  • Served as a liaison in designated areas of specialization
  • Analyzed information, conducted research, and prepared reports for various initiatives and projects under the purview of the Provost’s office
  • Represented the Provost’s office on various university committees regularly interacting with various vice presidents, deans, associate deans, department chairs, and school directors

Program Coordinator

Hospitality Management, Kent State University, Kent, Ohio, August 2013 –2017

  • Prepared schedule of course offerings for every semester
  • Led discussion related to on-going curricular revisions and prepare curricular proposals
  • Prepared annual Accreditation Commission of Programs in Hospitality Administration (ACPHA) reports and participate in external site visits
  • Led the program’s successful reaffirmation of ACPHA accreditation for the period 2017-2024
  • Planned multiple events including the Annual Schwebel Guest Lecture Series, Annual Hospitality Management Career Fair, and multiple industry and student networking events
  • Developed a study abroad internship program for Hospitality Management
  • Coordinate meetings of and manage the Hospitality Management Advisory Board
  • Led efforts to significantly increase the Hospitality Management Advisory Board membership by visiting with various Cleveland and Akron area hospitality businesses
  • Led efforts to redraft the Hospitality Management Advisory Board’s bylaws to include financial contributions to various Hospitality Management foundation accounts
  • Facilitated establishment of several new scholarships for Hospitality Management students
  • Work closely with university and college advancement and foundation staff to facilitate fundraising
  • Continually seek and develop ties with hospitality businesses for student internship and job opportunities and research projects
  • Played a key role in creating MoUs for setting up new scholarships
  • Developed MoUs with international education institutions
  • Served on multiple searches for faculty, administrative, and staff positions
  • Updated content and maintain the Hospitality Management website
  • Maintained a closed Hospitality Management Facebook page with approximately 900 alumni and current students to continually engage alumni, share job opportunities, and other announcements related to the program
  • Regularly represented the program in recruitment events

Hospitality Management

  • Hospitality Human Resources Management
  • Hospitality Legal Issues
  • Hospitality & Event Marketing