Jared Hillman

Phone number: 419-372-0785
Email: jhillma@bgsu.edu

Bowling Green State University – Bowling Green, Ohio

Master of Education (December 2015) – Workforce Education and Development
Capstone Project – Amusement Park Operations: Incident Driven Training Priorities

Bachelor of Science (May 2014) – Business Education and Marketing Education
Degree Honors: Summa Cum Laude

Bowling Green State University – Bowling Green, Ohio

Assistant Teaching Professor (May 2020-present)

  • Facilitate Cedar Fair Resort and Attraction Management Program courses.
  • Prepare and deliver content that aligns with desired learning outcomes in a motivating manner.
  • Engage in course design and management, curriculum and revisions, and delivery of a quality student learning experience.
  • Evaluate performance by providing students with detailed feedback and support through a variety of assessments and communication.
  • Support student recruitment, retention, and graduation efforts.
  • Participate in related service, creative, and professional development activities.
  • Build collaborative partnerships with faculty members, university stakeholders, and external business partners to ensure achievement of student success and program goals.
Adjunct Instructor (August 2018-December 2019)
  • Facilitated Workforce Education and Development Program courses
    o Program and Laboratory-Based Management – Fall 2018 & 2019
  • Prepared and delivered content that aligned with desired learning outcomes.
  • Evaluated performance by providing students with detailed feedback and support through a variety of assessments and communication.
  • Collaborated with faculty members to ensure achievement of student success and program goals.

Cedar Fair’s Cedar Point Amusement Park & Resort – Sandusky, Ohio

Area Manager, Human Resources (January 2016-May 2020)

  • Collaborated with internal business partners to oversee the seasonal orientation training and development programs, including staffing of trainers, development of programs, and refinements to the programs for over 6,000 associates.
  • Co-coordinated annual Leadership Conference and Supervisor Summit for over 300 associates.
  • Assisted in all facets of the seasonal recruiting program strategies and development including pre-season and post-season college recruiting, J-1 international student recruiting program, domestic, and local programs; coordinated development of recruitment promotional materials.
  • Provided training, motivation, recognition, and direction to line associates; coached, counseled, and provided feedback to associates in order to achieve desired performance while monitoring compliance of the disciplinary policies.
  • Coordinated and communicated all background check policies and procedures, religious and medical job accommodations (ADAAA), Affordable Care Act (ACA) compliance, and seasonal benefit information.
  • Provided support and assisted with associate relations concerns, including harassment and discrimination claims; assisted with, documented, and provided corrective action recommendations relating to investigations; communicated with Cedar Point Police/Detective Bureau on a variety of associate issues.
  • Assisted in development and implementation of operating budget, including managing labor costs.
  • Performed administrative responsibilities for a variety of HRIS functions, including payroll, applicant tracking,
    associate tracking, scheduling, and creating various reports for strategic analysis.
  • Coordinated on-boarding process while ensuring regulatory employment law compliance at the local, state, and federal levels.
  • Communicated with numerous external business partners to ensure successful completion of projects.
Area Supervisor, Ride Operations (April 2015-January 2016)
  • Coordinated an area of rides and attractions with over 10 different locations.
  • Initiated and implemented recognition for associates.
  • Trained, developed, coached, counseled, and provided feedback to associates within the area and department.
  • Confirmed each attraction completed all required paperwork, safety tests, and complied with all procedures.
  • Responded to attraction downtime and assisted in evacuations/emergency situations.
  • Collaborated with maintenance and attraction management to resolve various issues.
  • Proactively resolved guest difficulties.
  • Assisted with scheduling crews, managing online scheduling, and ensuring proper area staffing levels.
  • Performed associate time edits for payroll purposes and completed other miscellaneous paperwork.
Location Supervisor, Ride Operations (April 2014-April 2015)
  • Coordinated the opening, closing, and operation of a ride location with approximately 30 crew members.
  • Trained and coached associates at ride location of all policies and procedures.
  • Created weekly associate work schedules for the location.
  • Resolved both guest and associate issues.
  • Ensured all paperwork and safety tests were completed daily.
  • Maintained location cleanliness and enforced Cedar Fair Cornerstone standards.
Supervisor, Marketing/Group Sales (May 2012-April 2014)
  • Coordinated, sold, and supervised group event tickets and catered meals for guests.
  • Supervised and developed department’s seasonal team members.
  • Presented VIP tours to various guests and investors.
  • Developed content and presented Amusement Park 101 and additional educational programs.
  • Assisted with various market research and promotional efforts.
  • Coordinated associate hours and scheduling.
Ride Operator (May 2011-April 2014)
  • Demonstrated leadership abilities as a relief lead team member.
  • Operated over 25 different rides and attractions.

Bowling Green State University – Bowling Green, Ohio

Graduate Assistant (August 2014-December 2015)

  • Assisted the Dean of the College of Education and Human Development and the Director of the School of Teaching and Learning on various tasks and projects.
  • Developed master and individual class schedules within the school’s programs.
  • Managed and developed web content for the College of Education and Human Development.
  • Completed administrative work.

Guest Instructor

  • Tiffin University in Tiffin, Ohio.
  • Leadership courses for Professor Nicholas Reinhard.

Student Teaching and Methods

  • Clay High School in Oregon, Ohio.
  • 11th and 12th grade Visual Communications.
  • Assisted with Business Professionals of America (BPA) and DECA events and competitions.
  • Presented a business education session focusing on amusement parks at the State of Ohio BPA conference.

Educators in Context and Community (formerly Partners in Context and Community)

  • Learning community for future educators.
  • Toledo Public Schools: Garfield Elementary School and Woodward High School.
  • Garfield: 2nd grade, Woodward: Grades 9-12 Graphic Design.
  • Assisted in teaching lessons, worked with students in small groups, and assisted teachers with other administrative duties.
  • Amusement Park Operations
  • Leadership in Amusement Parks
  • Human Resources
  • Teaching and Learning Strategies for Adults
  • Program and Laboratory-Based Management
  • Travel and Tourism
  • Business in the Global Arena
  • Technology Tools for E-Learning
  • Foundations of Workforce Education
  • Issues and Trends in Workforce Education and Development
  • Information Processing and Presentation (Word, PowerPoint, and Excel)
  • Facilitated FUNdamentals of Leadership Program developed by BGSU and Cedar Fair.
  • Co-coordinated Cedar Point’s Young Professionals Club for seasonal interns and supervisors.
  • Cedar Point Thrill-Maker Award Recipient – impact award given to select full-time associates for outstanding performance.
  • Cedar Point Cornerstone Award Recipient – 3 years (highest honor awarded to seasonal associates).
  • Trained in Caterease, ATS ticket program, webinar technology, and experience with Adobe Suite.
  • Volunteer church media and sound system operator.