This position is an hourly position of approximately 20 hours per week at $7.30/hour. Hours will vary depending on conference schedule, but additional hours may be requested and granted during peak times. Staff should not plan on taking more than 2 classes over the summer.

Responsibilities

The conference staff members serve as a representative and ambassador of the university along with the Conference Programs Office. Each staff member is expected to function in a professional manner providing quality customer service to BGSU’s conference guests who are using the residence halls and other campus buildings. The following are the main responsibilities, but not inclusive:

• Staff the residence hall front desks during the evenings and weekends
• Fulfill on-call rotation duties which includes being available in the building you are assigned
• Assist conference participants with any needs or concerns
• Facilitate check-ins and check-outs of conference participants
• Communicate information to the Conference Programs Office, Team Leaders, or other staff member
• Communicate policies and procedures to guest
• Submit maintenance concerns accurately and promptly
• Maintain message board for conference participants
• Prepare buildings for conference usage
• Close down buildings at the end of the summer conference season
• Report damages and emergency situations
• Responsible for updating and maintaining the conference housebooks
• Responsible for keeping accurate logs during each shift at the front desk
• Assist custodial with building inspections from conference to conference
• Attend mandatory training sessions and scheduled staff meetings
• Other duties as assigned (i.e. lifting, carrying and moving luggage, boxes, furniture, etc.)
• Some overnight shifts may be required

Requirements

• Good customer service skills or concepts
• Working knowledge of Microsoft Office (i.e. Word, Excel)
• Good communication skills
• Excellent attendance
• One semester of on-campus living preferred

Questions should be directed to place2be@bgsu.edu.