Disability Services Complaint Procedure

Disability Services

Student Concern Resolution

 

 

 

The office of Disability Services provides services to students, faulty, and staff.  When the services do not meet your expectations, we encourage you to register your concerns following the four-step procedure listed below.

 

Step 1:  Disabilities Counselor

You should discuss your concern(s) with your assigned Disability Counselor.  If a satisfactory solution is not reached, you can proceed to the second step, a written appeal to the Director of Disability Services.  In general, issues that proceed to the next step include the following:

 

    Procedural error by the Disability Services staff

    Violation of policy by the Disability Services staff

    Eligibility for services criteria

    Appropriateness of accommodations

    Reasonableness of accommodations

    Mitigating circumstances

 

Step 2:  Director of Disability Services

The Director of Disability Services must receive your appeal within 15 working days following the outcome of the first step, described above.  Your written appeal to the Director of Disability Services must include:

 

1.      A description of the issue including significant dates

2.      The basis for the appeal and any supporting documentation as necessary

3.      The resolution requested

 

After the Director receives your concern(s) you may expect:

 

1.  An interview

         2.  A review of relevant written materials

         3.  Interviews with relevant individuals

4.  A written response from the Director within 15 working days of the date that                                                     the appeal was received.  Summer and inter-semester breaks are not included in these time frames.

 

If you disagree with the findings or the resolution offered by the Director, you can appeal to the Office of Equity and Diversity.

 

 

Step 3:  Office of Equity and Diversity

When Filing a final appeal with the Office of Equity and Diversity, you should provide:

 

1.     Your written appeal and supporting documentation

2.     The response to your appeal from the Director of Disability Services

 

 

NOTE:  Concerns involving administrative or staff actions, policies, and procedures that are beyond the responsibility of the Office of Disability Services should follow the applicable Bowling Green State University Grievance procedures.  Please contact Human Resources for additional information.

 

 

Step 4:  Office of Civil Rights

Filing a Section 504/ADA complaint with the responsible federal agency does not impair your right to a prompt and equitable resolution of your complaint.  To pursue your complaint with the regional agency, you may contact:

 

Regional Office XII

Michigan, Ohio

Office for Civil Rights, Cleveland Office

U.S. Department of Education

600 Superior, East

Bank One Center, Room 750

Cleveland, OH  44114-2611

Phone: 216-522-4970

Fax:  216-522-2573

TDD:  816-891-0582

 

 

Retaliation against any person who files a complaint of alleged discrimination, participates in an investigation, or opposes a discriminatory employment or education practice of policy is prohibited by University policy, by federal, and by state law.

 

Revised 2-2-06