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Materials Handling

Postal Survey

CUSTOMER SATISFACTION SURVEY: Postal Services

Bowling Green State University Postal Services receives, processes, and delivers all incoming U.S. Mail and intra-campus mail. Postal Services also meters and processes outgoing mail for the campus community. Stamper's Mail and Copy Center in the Bowen-Thompson Student Union serves as our customer service center and offers many U.S. Postal Service items including Insured, Registered, Certified, and Express Mail, money orders and postage stamp sales.

Please assist us in assessing the quality of our service by completing the survey below. For each item below, make the selection that best represents your satisfaction with BGSU's Postal Services during the past 6 months.

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not applicable
1.	Accurate delivery of your mail
2.	Timely delivery of your mail
3.	Timely pick-up of your mail
4.	Helpfulness of Postal Services employees
5.	Courtesy of Postal Services employees
6.	Professional appearance of Postal Services employees
7.	Waiting time at Stamper's customer service counter
8.	Promptness in answering your telephone calls
9.	Timely responses to your inquiries
10.	Resolution of your inquiries
11.	Your overall satisfaction with Postal Services

Use the space below for your comments or suggestions to help us improve BGSU Postal Services. Please be specific.

Bulk Mail Services

The Bulk Mail Services unit provides mail sorting, labeling, collating, folding, inserting, and metering for campus and U.S. mail.

Please indicate the approximate number of bulk mail jobs we have done for you during the past six months:

0-1

2-3

4-6

7-9

>10

For each item below, make the selection that best represents your satisfaction with Bulk Mail Services during the past 6 months.

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not applicable
1.	Completion of bulk mail jobs to your specifications
2.	Meeting deadlines for your bulk mail jobs
3.	Accurate delivery of your bulk mail
4.	Timely responses to your inquiries
5.	Resolution of your inquiries
6.	Courtesy of Bulk Mail Services employees
7.	Professional appearance of Bulk Mail employees
8.	Helpfulness of Bulk Mail Services employees
9.	Promptness in answering your telephone calls
10.	Promptness in returning your messages
11.	Costs are reasonable and customary
12.	Your overall satisfaction with Bulk Mail Services

13.	Did you receive estimates for the Bulk Mail jobs you requested?	Always	Usually	Sometimes	Never	Requested not to receive estimate
14.	If requested, did you receive your billing copy for every Bulk Mail Services job?	Always	Usually	Sometimes	Never	Requested not to have billing copy sent

Use the space below for your comments or suggestions to help us improve BGSU's Bulk Mail Services. Please be specific.