| Information Technology Quick Reference Guide |
| Technology Support Center (TSC) |
Primary point of contact for technical questions associated with BGSU desktop hardware and software, network connections,
BGSU accounts, campus Web accounts, and class accounts.
|
|
| Classroom Support |
Obtain help for any classroom related problem including audio, video, and technology related problems. |
|
| TSC Self Help |
Collection of forms to request service, quick reference guides, FAQs, reference manuals and related links arranged by topic
for services commonly provided by the Technology Support Center.
|
|
| Computer Labs |
Information regarding location and hours of operation for ITS computer labs. |
|
| Computer Lab Reservations |
Information regarding means by which to reserve a computer lab for instructional purposes. |
|
| My BGSU Web Portal |
My BGSU is the primary means for communicating selected academic and administrative information to students, faculty, and
staff at BGSU. A BGSU account is necessary to authenticate and access My BGSU.
|
|
| Student Technology Center |
Student Tech focuses on helping students use technology to their academic advantage. Workshops, tutors, tutorials, skill
development sessions, digital video checkout program, laptop loan program based on financial need, and a monthly special
event program are some of the services offered.
|
|
| Atomic Learning Video Tutorials |
Application specific tutorials available in an online video format. |
|
| Firelands Technology Support |
Office of Technology Support Services for those at the BGSU Firelands campus. |
|
| Blackboard |
A Web portal customized to promote distance learning at BGSU. Allow instructors to create and manage course Web sites. Allows
instructors and students to communicate and collaborate through real-time chats, threaded discussions, class e-mail, and online
file exchange. Interactive distance education for all learners (ideal) provides support for distance education using Blackboard.
|
|
| Residential Computing Connection (RCC) |
Provides computer labs and in-room network connection services to on-campus residents. |
- Phone: 419-372-4722
- Office: 203 Conklin North
- General Information Email: rcc@bgsu.edu
- Computer Problem Existing in a Lab Email: rcchelp@bgsu.edu - for inroom issues, please call the number listed above
- RCC via Web: rcc.bgsu.edu/
|
| Digital Video Streaming Services (DVSS) |
Point of contact for digital video services. Digital video may be streamed to a classroom, desktop, or residence hall and
viewing is controllable by viewer. Online catalog available to search available programs and also to schedule program for
use.
|
- Television Learning Services (TLS)
- Tucker Center for Telecommunications
- 245 Troup Street
- Phone: 419-372-7020
- DVSS via Web:
wbgu.org/dvss/
|
| Instructional Media Services (IMS) |
Multimedia Production Services
Produces graphic artwork, photography, videos, and multimedia creations.
Audiovisual Distribution Services
Provides audiovisual equipment for rental and distribution for faculty, staff, and students.
|
|
| Center for Teaching, Learning, and Technology (CTLT) |
Dedicated to supporting faculty and graduate student instructors who strive to achieve excellence in teaching through innovation,
collaboration and creative solutions. As a research and development unit, also provides the kind of support and interactive
environment that encourages faculty to be leaders as scholars in their disciplines.
|
- 201 University Hall
- Phone: 419-372-6898
- CTLT via Web: ctlt.bgsu.edu
|
| Microsoft Software |
Via an agreement between Microsoft and 15 four-year institutions in the IUC (Inter-University Council of Ohio), some Microsoft
software is available for installation on univeristy owned systems, personally-owned systems for students, and personally-owned
systesms for faculty and staff.
|
|
| Security and Privacy |
Information regarding Acceptable Use Policies, Information Security, Information Safety & Privacy Issues, Laws & Legislation,
Wireless Information & Policies, Virus Information, Spam Information and Security Tips.
|
|
| Telephones |
Information regarding on-campus telephone systems, service requests, voicemail system and BG call cards. |
|
| Training |
Training opportunities provided by various areas across campus. |
|
