Office of the Chief Information Officer
Quick Reference
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Information Technology Quick Reference Guide
Technology Support Center (TSC)

Primary point of contact for technical questions associated with BGSU desktop hardware and software, network connections, BGSU accounts, campus Web accounts, and class accounts.

TSC is also the contact point in order to obtain help for any classroom technology ("black box") related problems including audio, video, and technology related items.

  • 110 Hayes Hall
  • Email: tsc@bgsu.edu
  • Phone: 419-372-0999
  • Fax: 419-372-9499
  • TSC via Web:
    www.bgsu.edu/its/tsc/index.html
TSC Self HelpCollection of forms to request service, quick reference guides, classroom technology operating instructions, FAQs, reference manuals and related links arranged by topic for services commonly provided by the Technology Support Center.
Computer LabsInformation regarding location and hours of operation for ITS computer labs.
  • Computer Labs via Web:
    www.bgsu.edu/its/labs/index.html
Computer Lab ReservationsInformation regarding means by which to reserve a computer lab for instructional purposes.
My BGSU Web PortalMy BGSU is the primary means for communicating selected academic and administrative information to students, faculty, and staff at BGSU.  A BGSU account is necessary to authenticate and access My BGSU.
Academic Resource CenterARC focuses on helping students use technology to their academic advantage.  Workshops, tutors, tutorials, skill development sessions, digital video checkout program,  laptop loan program based on financial need, and a monthly special event program are some of the services offered. 
  • 103 Olscamp Hall
  • Email: arc@lists.bgsu.edu
  • Phone:  419-372-9277
  • Fax:  419-372-9040
  • Student Tech via Web:  www.bgsu.edu/studenttech/index.html

 

Atomic Learning Video TutorialsApplication specific tutorials available in an online video format.

 

Firelands Technology SupportOffice of Technology Support Services for those at the BGSU Firelands campus.
BlackboardA Web portal customized to promote distance learning at BGSU.  Allow instructors to create and manage course Web sites.  Allows instructors and students to communicate and collaborate through real-time chats, threaded discussions, class e-mail, and online file exchange.  Interactive distance education for all learners (ideal) provides support for distance education using Blackboard.
Residential Computing Connection (RCC)Provides computer labs and in-room network connection services to on-campus residents.
  • Phone: 419-372-4722
  • Office: 470 Math Science
  • General Information Email: rcc@bgsu.edu
  • Computer Problem Existing in a Lab Email: rcchelp@bgsu.edu - for inroom issues, please call the number listed above
  • RCC via Web: rcc.bgsu.edu/
Digital Video Streaming Services (DVSS)Point of contact for digital video services.  Digital video may be streamed to a classroom, desktop, or residence hall and viewing is controllable by viewer.  Online catalog available to search available programs and also to schedule program for use.
  • Television Learning Services (TLS)
  • Tucker Center for Telecommunications
  • 245 Troup Street
  • Phone: 419-372-7020
  • DVSS via Web:
    wbgu.org/dvss/
Classroom Technology Services (CTS)

CTS Technical Services - CTS Repair

Consultation for audio visual equipment for classroom presentation (equipment selection and facilities design) and audio visual installation/maintenance/repair.

Visual Production Services

Audio and video production and transfer of non-copyrighted material, digital camcorder rental, and videotaping with an operator.

Audiovisual Distribution Services

Provides technical assistance, equipment, and audio visual cabinet keys for faculty, staff, and students.

  • 118 Olscamp
  • Phone: 419-372-6993
  • CTS via Web:
    http://www.bgsu.edu/its/cts/index.html
Center for Teaching and Learning (CTL)The Center is dedicated to supporting faculty, staff, and graduate student instructors who strive to achieve excellence in teaching through innovation, collaboration and creative solutions. Through its delivery of professional development programs, including learning communities, the Center’s efforts have the potential to positively impact not only our community of teaching scholars, but more importantly the learning and success of BGSU students.
  • 201 University Hall
  • Phone: 419-372-6898
Microsoft SoftwareVia an agreement between Microsoft and 15 four-year institutions in the IUC (Inter-University Council of Ohio), some Microsoft software is available for installation on univeristy owned systems, personally-owned systems for students, and personally-owned systesms for faculty and staff.
Security and PrivacyInformation regarding Acceptable Use Policies, Information Security, Information Safety & Privacy Issues, Laws & Legislation, Wireless Information & Policies, Virus Information, Spam Information and Security Tips.
TelephonesInformation regarding on-campus telephone systems, service requests, voicemail system and BG call cards.
  • Telephone Info via Web:
    www.bgsu.edu/its/phones/index.html
TrainingTraining opportunities provided by various areas across campus.
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