As each phase of the PeopleSoft/Oracle administrative system implementation has reached go-live, a support / planning team has been identified.  Currently a team exists for the HCM system (Human Resources, Payroll, Benefits) and for the FMS system  (Financials).  These groups provide support for the maintenance and expanded use of each module.  

To facilitate the support process, the HCM and FMS support teams have created and will maintain an Issues list.  This list provides information regarding all upgrades, enhancements, and fixes except immediate production problems.  By definition, immediate production problems need to be addressed quickly and would be completed prior to the time they would reach the Issues list.

At this time, both groups meet twice each month.  The HCM group meets first, followed by a half hour used for issues that involve both systems.  The FMS group meets last.  These meetings are used to discuss current system issues and review the Issues list.  

As with any new system, support takes priority as changes and modifications become apparent with use.  Items addressed immediately include:

• those involved and not accustomed to the system, data entry requirements or the process scheduling
• business processes that have changed
• a new programming language
• staffing is thin while being utilized to support both the new system and a legacy system
• tailoring of a system to BGSU's unique requirements / needs can not all be completed during implementation
• the use of phased implementation - as one system becomes operational, another implementation begins - as integrated systems, the items may need to be reconfigured, interfaces created, or business practices changed

Follow this link for information regarding the process to follow to request an addition to the HCM and/or the FMS Issues List.

last updated:  December 18, 2007

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