The Technology Support Center (TSC) will begin using Altiris Help Desk as its system of record on May 14, 2007. Use of this
software will provide the center with greater access to information as well as expanded processing capabilities. Those using
the services provided by the TSC will see a few changes with this implementation. These include:
When calling the TSC, users may be asked for identification by name rather than P#. In some cases the P# will also be required
in order to appropriately identify the system/user.
New equipment will be identified by a bar code that will be affixed to hardware as it arrives. Any equipment that does not
have a bar code will continue to be identified by the red oval asset tag. Examples of the bar code and red oval asset tag
are provided below.
E-mail messages generated by the Altiris Help Desk system will vary slightly from those generated by Remedy. Examples of
the Altiris Help Desk messages are provided below for reference.
Any questions regarding Altiris Help Desk may be directed to the Technology Support Center (TSC) at 2-0999, tsc@bgsu.edu.
Sample - New Bar Code Tab
Sample - Red Oval Asset Tag
Incident Received e-mail Example
Status Changed e-mail Example
Incident Resolved e-mail Example
Please note: Messages included in the above examples will be sent from the tsc@bgnet.bgsu.edu e-mail address. If an incident is entered and a notification e-mail is not received, please check the Junk Folder for the message - if the message is not located after following these steps, please contact the Technology Support Center at 2-0999, tsc@bgsu.edu, 110 Hayes Hall.
