Unified Communications (UC)
UC Phase Five - Enhance 911
Why: Implementation of a more advanced system will provide better location information for cellular calls while also allowing better collaboration and support with the Wood County Sheriff's office.
When: Summer-Fall 2013 - In Progress
What: Replace existing 911 system a system that provides better integration to Wood County system.
How: ITS is working with BGSU Public Safety, Wood County Sheriff’s Office, and Netech (consultants) for the integration.
Impact: Users will not need to do anything different.
|Phase 1||Upgrade Network Switches||February through March 2013 - completed|
|Phase 2||Replace Voicemail System||March 2013 - completed|
|Phase 3||Unified Email System||April through October 2013 - completed|
|Phase 4||Telephone Upgrades||May through November 2013 - completed|
|Phase 5||Enhance 911||May through Decemberr 2013|
|Phase 6||Call Centers||September-November 2013 - completed|
|Future Phases||Voicemail to Email.|