BGSU :: Information Technology Services :: Technology Support Center

Technology Support Center

	E-mail (Exchange) FAQs

	General Issues I have a temporary ID card. How to I activate my BGSU e-mail account? I have my BGSU ID card. Where do I go to activate my BGSU e-mail account? I lost my password. How can I get back into my account? How do I change my BGSU e-mail password? How can I change my BGSU e-mail username? How can I change my BGSU e-mail display name? How can I forward my mail to another e-mail account? What is the size limitation on attachments? What is my quota on the BGSU E-mail system? How can I check my mailbox size to make sure I am under quota? What steps can I take to reduce the size of my mailbox? Are POP and IMAP access supported? Will my BGSU e-mail account be active after I graduate? How do I login to junkmail.bgsu.edu to check messages I have in the Spam Quarantine? Office E-mail Accounts What is an Office BGSU E-mail account? Who can apply for an Office BGSU E-mail account? How does an Office BGSU E-mail account work? What is the quota for an Office BGSU E-mail account? Outlook 2007 Why can't I use a comma in Outlook 2007 to separate e-mail addresses? I am using Windows XP and want to enable instant search in Outlook 2007. What do I need to do? I am trying to set up Outlook 2007 to BGSU's Exchange server and apparently missed something in the configuration. How do I get back into the Account Wizard to fix it? Occasionally some messages I have sent remain in my Outbox? What is happening? How do I recover deleted e-mail messages? What message folders count toward my disk quota on BGSU's Exchange server and what folders don't count? What happens when I login to the Exchange server? I am using Outlook 2007 at work and at home. Why don't I see some of my folders? What methods does Outlook 2007 use to protect me from Spam, Phishing and Viruses? What file types are blocked in Outlook 2007? I am getting a message about allowing a website to configure my server settings. What should I do? I got a message that Outlook was not responding and eventually saw that it had an issue with the 'google desktop search outlook addin' add-in. What should I do? Entourage 2008 I am using Entourage 2008. Why does the font size increase each time a message is sent/replied to within the same thread? If I am accessing my e-mail from offsite, and the computer does not have Entourage, what will I see? I have two e-mail accounts, my personal e-mail and one for a BGSU organization. Can I access both accounts from Entourage? My messages were not getting sent using Entourage to recipients outside of BG. The messages sat in the outbox and would not send. I need to send e-mail messages on behalf of my supervisor so that the recipient thinks the message is coming from my supervisor. Can I do this in Entourage? How can you view more than 15 addresses in a group e-mail message? Entourage does not show all the e-mail addresses. How can I import my contacts from Apple Mail? The spelling function is not working on my own computer like it did in my training class. What message folders count toward my disk quota on BGSU's Exchange server and what folders don't count? Outlook Web Access (OWA) What is OWA? What is the difference between OWA Premium and OWA Light? Are their features in Outlook that are not available in either OWA Premium or OWA Light? Do Mac OS X clients have access to OWA Premium? What is the default timeout period for inactivity on OWA Premium and OWA Light? I've heard that I can recover deleted e-mail messages using OWA. How is that done? What are the options for viewing attachments? How do I create a vacation message? Why is some content blocked and what do I do to see it? I often send e-mail to the same group of people. How do I create a distribution list? Is there any filtering mechanism for junk e-mail? I have a temporary ID card. How to I activate my BGSU e-mail account? See Steps to Activate your BGSU e-mail Account with a Temporary ID Card. I have my BGSU ID card. Where do I go to activate my BGSU e-mail account? See BGSU e-mail and MyBGSU Account Registration Sites. I lost my password. How can I get back into my account? Please contact the Technology Support Center (TSC). The staff there can help you reset your password. How do I change my BGSU e-mail password? See instructions for Changing your Authentication Password. How can I change my BGSU e-mail username? To minimize the administrative overhead and problems that e-mail address changes can cause, ITS e-mail policy allows username changes only in the case of a legal name change. If you have legally changed your name, first make sure it is changed in the Administrative Computing System by contacting Registration and Records. Once that change has been entered into the system, please contact the Technology Support Center. A staff member will help you choose a new account name that corresponds to your new name. How do I change my BGSU e-mail display name? You can put in a request to change your BGSU e-mail display name by logging into MyBGSU and filling out the Email Display Name Change Form in the MyServices area under Misc Services. Appropriately completed forms are processed weekly with the change being effective on the Monday following the request. How can I forward my BGSU Exchange e-mail to another e-mail account? See the document Redirecting (forwarding) your BGSU Exchange E-mail for forwarding instructions. What is the size limit on attachments? e-mail that is going to an @bgsu.edu address = 10MB maximum. (both the older and newer e-mail systems have the same size limit) e-mail that is going to an @listproc address = 2MB maximum. This global message size limit includes all message text, images and attachments. Note: MyFiles is the approved method for transferring files larger than 10MB. What is my quota on the e-mail system?* The mailbox quota for all users on the BGSU Exchange system will be 500 Mb. How can I check my mailbox size? Outlook Web Access (OWA) Premium is the easiest client to use to check your mailbox size. All you have to do is to hold your mouse over your name on your main mailbox for a few seconds until your quota is displayed. This feature is not available in OWA Light. Outlook 2007 also provides quota information but it is given in K and you have to convert it to MB. Right click on your main mailbox and select 'Properties for Mailbox - your name'. Click the Folder Size button near the bottom of the mailbox properties window. The local data tab is selected by default. It tells you the space used on your desktop. Click the Server Data tab to see the amount of space you are using on the server. Divide the number of K listed for Total Size (including sub-folders) by 1,000 to get the number of MB of mailbox space used. In Entourage 2008, you can only find the size of individual folders. You will have to do that for each folder on the server and calculate the sum. Since the size is given in K, you will need to divide by 1,000 to get the equivalent in MB so you can determine how close you are to your quota. To find the size of an individual folder, hold down the Control key and click the folder, then select Folder properties from the menu displayed. On the Folder Properties window, click the Storage tab. The size is listed in K on the Total Size (with subfolders). Make sure you convert K to MB by dividing by 1,000. Are POP and IMAP access supported? Neither the POP3 nor traditional IMAP4 protocols will be supported by the new system, however the encrypted IMAPS protocol will be available for clients which support it, such as AppleMail, Thunderbird and others. Will my BGSU e-mail account be active after I graduate or otherwise leave the University? Information Technology Services keeps computer accounts for BGSU students are available for up to six months after those individuals are no longer registered for classes. BGSU faculty and staff accounts are eligible for deletion within one week after employment is terminated. Clients requesting immediate deletion of old BGSU e-mail accounts should contact the Technology Support Center (TSC) at 419-372-0999, 110 Hayes Hall. Similar requests can also be processed via an e-mail message to the TSC from your BGSU e-mail account by stating the request as well as a phone number where the TSC can confirm the request. How do I login to junkmail.bgsu.edu to check messages I have in the Spam Quarantine? To get access to http://junkmail.bgsu.edu, you must login with your e-mail address (e.g. ffalcon@bgsu.edu). See Handling Spam in your BGSU's Exchange E-mail for more information about the spam quarantine interface. What is an Office BGSU e-mail account? An Office BGSU E-Mail Account is a special type of BGSU e-mail account for University administrative and academic departments, other University faculty and staff groups and registered student groups. These accounts allow departments and groups to conduct all their business correspondence through a single e-mail address. Who can apply for an Office BGSU e-mail account? The "Application for Office BGSU E-Mail Accounts" can be obtained at the Technology Support Center (TSC) or as an online form. Only University administrative and academic departments or offices, other University faculty and staff groups and student groups registered with the Office of Campus Activities are eligible for Office BGSU E-Mail accounts. The applicant for these accounts must be the head of the department or office, chair of the faculty or staff group or faculty or staff advisor of a registered student group applying for the account. The applicant may also designate a Contact Person (who may be the same person). The Contact Person will be the person ITS will contact for routine matters related to the account. The completed application should be returned to the Technology Support Center (TSC), 110 Hayes Hall, to be processed. After the account has been created, the contact person will be notified by e-mail with the account information. How does an Office BGSU e-mail account work? During the application process, the head of the department or official representative of the group will select a user-name for the account. This group user-name will be used by all persons using the account. The preferred group e-mail address ( user-name@bgsu.edu) is the address that will be given to correspondents of the department or group. To use the account, users must have their own individual BGSU e-mail account. Members of the department or group can log into the office account with the group's user name and password. After providing the preferred user name and password, members are then able to create and send new e-mail messages, as well as read, respond to, and delete e-mail sent to the group e-mail address. In all outgoing mail, the group's e-mail address will appear on the "From:" line in the message header (e.g. dbt@bgsu.edu"). Correspondents will send e-mail to the group's e-mail address (e.g. dbt@bgsu.edu). In outgoing messages sent from the account, the e-mail address or name of the department or group will appear in the header information. (e.g. "From: Department of Bicycle Training <dbt@bgsu.edu>") What is the quota for an Office BGSU e-mail account? The quota for an office account is 150 Mb for the BGNet Sendmail (older e-mail) system and is 500 Mb in Exchange environment. Why can't I use a comma in Outlook 2007 to separate e-mail addresses? You can by following the instructions below: Launch Outlook 2007 On the Tools menu, select Options... On the Preferences tab, click the E-mail Options... button. On the E-mail Options frame, click the Advanced E-mail Options... button. On the Advanced E-mail Options frame, check "Allow comma as address separator". I am using Windows XP and want to enable instant search in Outlook 2007. What do I need to do? If you are using Outlook 2007 on Windows XP, you will see buttons about enabling instant search. When you click on it, you are instructed to download a component. On campus systems, that installation will fail. If you are on Windows XP and want that feature, contact the Technology Support Center at 2-0999 or fill in their online form. This will not be an issue for Vista clients because that component is pre-installed on those systems. I am trying to set up Outlook 2007 to BGSU's Exchange server and apparently missed something in the configuration. How do I get back into the Account Wizard to fix it? Here are the steps to get back into the account wizard to fix an error with your BGSU Exchange configuration: Go to the Start Menu and select Control Panel. For Vista clients only, click Classic View. Double-click the Mail icon. On the Mail Setup window, click the E-mail accounts button. On the Account Settings window, make sure your exchange account is highlighted and click the Repair icon. Check the content on every window in the account wizard. Values you entered may have been changed so you may have to re-enter them. I am getting a message about allowing a website to configure my server settings. What should I do? If the message you are getting is like the one below with your BGSU e-mail address, check 'Don't ask me about this website again and click. the Allow button. : I got a message that Outlook was not responding and eventually saw that it had an issue with the 'google desktop search outlook addin' add-in. What should I do? If you have installed the 'google desktop search outlook addin' add-in or are using a system where it comes pre-installed, you should click Yes to disable it.. Occasionally some messages I have sent just remain in my Outbox? What is happening? If Outlook goes offline for any reason, messages you send will remain in your Outbox. To verify that Outlook is offline, check the status bar at the bottom right corner of the Outlook window. Bring Outlook back online by clicking the arrow next to Offline state and uncheck Offline.