General Issues

• How to I activate my BGSU e-mail account?
• I lost my password. How can I get back into my account?
• How do I change my BGSU e-mail password?
• How can I change my BGSU e-mail username?
• How can I change my BGSU e-mail display name?
• How can I forward my mail to another e-mail account?
• What is the size limitation on attachments?
• What is my quota on the BGSU E-mail system?
• How can I check my mailbox size to make sure I am under quota?
• What steps can I take to reduce the size of my mailbox?
• Are POP and IMAP access supported?
• Will my BGSU e-mail account be active after I graduate?
• How do I login to junkmail.bgsu.edu to check messages I have in the Spam Quarantine?
• What is the difference between the Global Address List (GAL) and BGSU’s LDAP Server?

 Office E-mail Accounts

• What is an Office BGSU E-mail account? 
• Who can apply for an Office BGSU E-mail account? 
• How does an Office BGSU E-mail account work?
• What do I need to do to change the account owner, contact person or others who have access to an Office BGSU account?
• What is the quota for an Office BGSU E-mail account?
• How do I set up access to our BGSU Office E-mail Account?
• How do I send e-mail from an Office BGSU e-mail account using Outlook 2007?

 Outlook 2007

• Why can't I use a comma in Outlook 2007 to separate e-mail addresses?
• I am using Windows XP and want to enable instant search in Outlook 2007.  What do I need to do?
• I am trying to set up Outlook 2007 to BGSU's Exchange server and apparently missed something in the configuration.  How do I get back into the Account Wizard to fix it?
• Occasionally some messages I have sent remain in my Outbox?  What is happening?
• What methods does Outlook 2007 use to protect me from Spam, Phishing and Viruses?
• What file types are blocked in Outlook 2007?
• I am getting a message about allowing a website to configure my server settings.  What should I do?
• I got a message that Outlook was not responding and eventually saw that it had an issue with the 'google desktop search outlook addin' add-in.  What should I do?

 Entourage 2008

• I am using Entourage 2008.  Why does the font size increase each time a message is sent/replied to within the same thread?
• If I am accessing my e-mail from offsite, and the computer does not have Entourage, what will I see?
• I have two e-mail accounts, my personal e-mail and one for a BGSU organization. Can I access both accounts from Entourage?
• My messages were not getting sent using Entourage to recipients outside of BG. The messages sat in the outbox and would not send.
  
• I need to send e-mail messages on behalf of my supervisor so that the recipient thinks the message is coming from my supervisor. Can I do this in Entourage?
• How can you view more than 15 addresses in a group e-mail message? Entourage does not show all the e-mail addresses.
• How can I import my contacts from Apple Mail?
• The spelling function is not working on my own computer like it did in my training class.
  
• Why is there a question mark next to an e-mail address after I enter it in the To box?
• I am waiting for an important e-mail. How can I check my messages manually to see if it has arrived?
• How do I resend a message that was incorrectly addressed or accidentally discarded?
• If
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• What are the Certificates referred to on the last tab of the New Contract form?
• Can I send an e-mail to a group and have the name of the group show up in the To field?
• With Eudora, we have the ability to interface with an Excel macro to send individually addresses e-mail messages to lists of people. Will this functionality be available in Exchange?
• Why is the font size in my messages different from the font size in my message list? I set the size I wanted under Entourage > Preferences > Fonts.
• Can I change the size of the time grid in my calendar so I can see more hours of the day at once?
• Can I see the academic calendar in Entourage?
• My co-worker is trying to invite me to a meeting. The scheduling assistant shows me as busy all day on that day, but I am not.
• When I drag a message to the junk folder, will all future messages from that sender go to the junk folder?
• What will happen to the mailing lists that I use?
• My old list only contains e-mail addresses, not display names. Is this a problem?
• Will all of the students have calendars now?

 Outlook Web Access (OWA)

• What is OWA?
• What is the difference between OWA Premium and OWA Light?
• Are their features in Outlook that are not available in either OWA Premium or OWA Light?
• Do Mac OS X clients have access to OWA Premium?  
• What is the default timeout period for inactivity on OWA Premium and OWA Light?
• I've heard that I can recover deleted e-mail messages using OWA.  How is that done?
• What are the options for viewing attachments?
• How do I create a vacation message?
• Why is some content blocked and what do I do to see it?
• I often send e-mail to the same group of people.  How do I create a distribution list?
• Is there any filtering mechanism for junk e-mail?

Blackberry

• When I delete a message from Outlook, Entourage, or OWA, it does not remove it from my blackberry?
• When I create calendar events on my blackberry, it does not show up on Outlook/Entourage/OWA.  I cannot accept or decline messages from my blackberry either.

 How to I activate my BGSU e-mail account?
See Steps to Activate your BGSU e-mail Account with a Temporary ID Card.

 I lost my password. How can I get back into my account?
Please contact the Technology Support Center (TSC). The staff there can help you reset your password.

 How do I change my BGSU e-mail password?
See instructions for Changing your Authentication Password.

 How can I change my BGSU e-mail username?
To minimize the administrative overhead and problems that e-mail address changes can cause, ITS e-mail policy allows username changes only in the case of a legal name change. If you have legally changed your name, first make sure it is changed in the Administrative Computing System by contacting Registration and Records. Once that change has been entered into the system, please contact the Technology Support Center. A staff member will help you choose a new account name that corresponds to your new name.

 How do I change my BGSU e-mail display name?
You can put in a request to change your BGSU e-mail display name by logging into MyBGSU and filling out the Email Display Name Change Form in the MyServices area under Misc Services.  Appropriately completed forms are processed weekly with the change being effective on the Monday following the request.

 How can I forward my BGSU Exchange e-mail to another e-mail account?
See the document Redirecting (forwarding) your BGSU Exchange E-mail for forwarding instructions.

 What is the size limit on attachments?
E-mail that is going to an @bgsu.edu address = 10MB maximum*.  

*This global message size limit includes all message text, images and attachments.

Note: MyFiles is the approved method for transferring files larger than 10MB.

 What is my quota on the e-mail system?
The mailbox quota for all users on the BGSU Exchange system will be 500 Mb.

 

Are POP and IMAP access supported?
Neither the POP3 nor traditional IMAP4 protocols will be supported by the new system, however the encrypted IMAPS protocol will be available for clients which support it, such as AppleMail, Thunderbird and others.

 

Will my BGSU e-mail account be active after I graduate or otherwise leave the University?
Information Technology Services keeps computer accounts for BGSU students are available for up to six months after those individuals are no longer registered for classes. BGSU faculty and staff accounts are eligible for deletion within one week after employment is terminated.

Clients requesting immediate deletion of old BGSU e-mail accounts should contact the Technology Support Center (TSC) at 419-372-0999, 110 Hayes Hall. Similar requests can also be processed via an e-mail message to the TSC from your BGSU e-mail account by stating the request as well as a phone number where the TSC can confirm the request.

 

How do I login to junkmail.bgsu.edu to check messages I have in the Spam Quarantine?
To get access to http://junkmail.bgsu.edu, you must login with your e-mail address (e.g. ffalcon@bgsu.edu). See Handling Spam in your BGSU's Exchange E-mail for more information about the spam quarantine interface.

 

What is an Office BGSU e-mail account?
An Office BGSU E-Mail Account is a special type of BGSU e-mail account for University administrative and academic departments, other University faculty and staff groups and registered student groups. These accounts allow departments and groups to conduct all their business correspondence through a single e-mail address.

 

Who can apply for an Office BGSU e-mail account?
The "Application for Office BGSU E-Mail Accounts" is available as an online form. Only University administrative and academic departments or offices, other University faculty and staff groups and student groups registered with the Office of Campus Activities are eligible for Office BGSU E-Mail accounts. The applicant for these accounts must be the head of the department or office, chair of the faculty or staff group or faculty or staff advisor of a registered student group applying for the account. The applicant will also provide the name and username of any other group members who should be given access to the account and specify the type of access each person should have. Read and write access means that the group member can read and send messages.  Read access only means the group member can only read messages. The applicant may also designate a Contact Person (who may be the same person as the applicant). The Contact Person will be the person ITS will contact for routine matters related to the account. The completed application should be returned to the Technology Support Center (TSC), 110 Hayes Hall, to be processed. After the account has been created, the contact person will be notified by e-mail with the account information.

 

How does an Office BGSU e-mail account work?
During the application process, the head of the department or official representative of the group will select a user-name for the account. This group user-name will be used by all persons using the account. The preferred group e-mail address ( user-name@bgsu.edu) is the address that will be given to correspondents of the department or group.

To use the account, users must have their own individual BGSU e-mail account and be notified that they have be given access to the office account.  Then, after following the procedures for opening a BGSU Office Account from within the application used to read e-mail (Outlook, Entourage, OWA), members are then able to create and send new e-mail messages, as well as read, respond to, and delete e-mail sent to the group e-mail address.

In all outgoing mail, the group's e-mail address will appear on the "From:" line in the message header (e.g. dbt@bgsu.edu"). Correspondents will send e-mail to the group's e-mail address (e.g. dbt@bgsu.edu). In outgoing messages sent from the account, the e-mail address or name of the department or group will appear in the header information. (e.g. "From: Department of Bicycle Training <dbt@bgsu.edu>")

 

What do I need to do to change the account owner, contact person or others who have access to an Office BGSU account?
Contact the Technology Support Center by phone at 419-372-0999 or come in to the office at 110 Hayes Hall to request a change to the list of group members using a BGSU Office account. When you are added to the list of members that can access a specific BGSU Office Account, you will be notified by e-mail from the TSC. You must be on the list of members who can access a BGSU Office account before you use the procedures to open an office account from within your e-mail application.

 

What is the quota for an Office BGSU e-mail account?
The quota for an office account is 500 Mb in Exchange environment.

 

How do I set up access to our BGSU Office E-mail Account?
When you have been notified that you now have access to a BGSU Office Account, see the appropriate set of instructions below for the application you use:

Outlook
Entourage
OWA

 

How do I send e-mail from an Office BGSU e-mail account using Outlook 2007?
To send a message from an Office BGSU e-mail account using Outlook 2007:

1. Create a blank new e-mail message
2. Click on options in the toolbar
3. Click "show from"
4. Enter the name of the account you want to send from

Click here for printable version.

What is the difference between the Global Address List (GAL) and BGSU’s LDAP Server?
The Global Address List (GAL) contains directory information for everyone on BGSU’s Exchange Server.  It also lists the display name chosen by the e-mail recipient.  The LDAP Server, used for web searches, contains directory information for everyone on BGSU’s E-mail system.   The display name in this list is your legal name.