Technology Support Center

Displaying Full E-mail Headers

 


ITS technical support staff will sometimes ask you to provide full e-mail header information when you contact us with certain problems, questions, or requests. Full headers cannot be displayed in Outlook Web Access (OWA) Light.  

Outlook 2007 - Outlook 2010 - OWA Premium - Entourage 2008 or Outlook 2011

 Steps to Display Full Headers with Outlook 2007:

  1. Double-click on the message in your messages list to open it in a new window.
  2. Along the ribbon at the top of the message, locate the Options tab and click the small arrow in the bottom right corner to display the Message Options dialog box.

    Right Arrow in Options Box

  3. The full header (or Internet Headers) can be viewed at the bottom of the Message Options dialog box. If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.

    Messgae Options Window

 Steps to Display Full Headers with Outlook 2010:

  1. Double-click on the message in your messages list to open it in a new window.
  2. Along the top of the page locate the orange file button.



  3. Select properties from the File page.
  4. The full header (or Internet Headers) can be viewed at the bottom of the Message Options dialog box. If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.

    Messgae Options Window
 

  Steps to Display Full Headers with Outlook Web Access (OWA) Premium 2007:

  1. Double-click on the message in your messages list to open it in a new window.
  2. Locate the Message Details button on the top of your message window and click it.

    Message Details button
  3. The full header (or Internet Headers) can be viewed at the bottom of the Message Details dialog box. If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.

    Message Details window
 

  Steps to Display Full Headers with Entourage 2008 or Outlook 2011:

  1. With the message closed, click it to make it the active message.
  2. On the Message menu, select 'Internet Headers' -- the 2nd to last item on the list    or if in Outlook 2011, right click on the message and select 'View Source'
  3. A pop-up window that includes the header will be displayed.  If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.

    Full E-mail Headers in Entourage 2008