ITS technical support staff will sometimes ask you to provide full e-mail header information when you contact us with certain problems, questions, or requests.  Here are the methods for displaying full headers using Outlook, Entourage and Outlook Web Access (OWA) Premium.  Full headers cannot be displayed in Outlook Web Access (OWA) Light.

Steps to Display Full Headers with Outlook 2007:

1. Double-click on the message in your messages list to open it in a new window.
2. Along the ribbon at the top of the message, locate the Options tab and click the small arrow in the bottom right corner to display the Message Options dialog box.
   
   
   
   
3. The full header (or Internet Headers) can be viewed at the bottom of the Message Options dialog box. If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.
   
   
   

Steps to Display Full Headers with Outlook Web Access (OWA) Premium 2007:

1. Double-click on the message in your messages list to open it in a new window.
2. Locate the Message Details button on the top of your message window and click it.
   
   
   
   
3. The full header (or Internet Headers) can be viewed at the bottom of the Message Details dialog box. If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.
   
   
   

Steps to Display Full Headers with Entourage 2008:

1. With the message closed, click it to make it the active message.
2. On the Message menu, select 'Internet Headers' -- the 2nd to last item on the list   OR press SHIFT+(Command)+H
3. A pop-up window that includes the header will be displayed.  If you need to forward a copy of the message to our technical support staff, copy and paste the internet headers into it.