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The Technology Support Center provides virus protection and removal for personally owned machines. This service is generally provided free of charge to all students, faculty, staff, and retirees of Bowling Green State University, though some advanced cases may require a service fee.  Click on the sections below for more information.

Windows Computers

On personally owned Windows Computers, BGSU suggests that you install Microsoft Security Essentials to protect your machine from incoming attacks. Please use this page for questions on installing or using Microsoft Security Essentials.

It is also very important to turn on and use Microsoft Firewall.  Use this page for help activating and understanding Microsoft Firewall.

Making sure your machine has the latest software updates will also help protect you from known threats.  Visit this site to search for windows updates.

 

Macintosh Computers

While there are no virus protection options from the university, it is very important to use the Mac OSX Firewall. Use this page for help activating and understanding the Mac OSX Firewall.

Making sure your machine has the latest software updates will also help protect you from known threats.  Use this guide to help you run software update.

If you have a personally owned system with a virus, you can drop it off in 110 Hayes Hall in the Technology Support Center.  A machine dropped off in the TSC will be assigned to the appropriate technician for work and returned to the Technology Support Center for pickup.

A machine provided to the Technology Support Center will be evaluated using several different scanning applications and if possible, any identified viruses will be removed. All users of the virus removal support service should be aware that virus scans do place stress on computer hardware and that viruses may embed themselves within critical system files. The Technology Support Center uses only the safest and most up-to-date scanning methods available; however, the Technology Support Center will not be liable for hardware damages caused to personal machines during the scanning process or any damages caused to the system by virus files resulting in damage to the Operating System.

Some viruses are simply beyond the ability of modern, safe scanning to remove. In this situation, the Technology Support Center will not be able to remove the virus safely on a personal machine free of charge.  You will be contacted with additional options that will include less safe scanning, or a fee for backing up your personal files and wiping your machine to the factory settings.  You have the option to come get your machine at this point.

 

 

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