AUDIX is a complete voice mail and message service system, available to permanent university employees 24 hours a day from any touch-tone telephone. By pressing the buttons on a touch-tone phone, the tasks described in this document can be performed from the AUDIX Activity Menu.

AUDIX Terms

• Activity Menu - The initial options you can access after logging into AUDIX.
• Header - A spoken message summary: "Message from Jane Doe delivered 1:00 PM, Monday, May first, extension 54339."
• Address - Your extension or name. (Use *A to switch between these two modes of addressing.)
• Incoming Message - A message received from someone. Categories are new, unopened and old.
• Outgoing Message - A message you've recorded to send to others. Categories are: undelivered, nondeliverable, filed and accessed.
• AUDIX Mailbox - A storage area for incoming and outgoing messages (and headers), mailing lists and greetings.

Logging in

1. Dial your AUDIX voice mail number (2-9622 on campus and 419-372-9622 off campus) and wait for the system to answer.
2. Press # (if calling from your extension) or enter your extension and press # .
3. Enter your password and press # . (To get your password call the Technology Support Center at 419-372-0999, or fax them at 419-372-9499.)

• NOTE: The AUDIX system will require that you record your own name when you log in for the first time. AUDIX will prompt you through these steps:
  1. Press 5 5 .
  2. Speak your name at the tone.
  3. Press 1 after speaking your name.
  4. Press 2 3 to play back.
  5. Press *# to approve.
  6. Press 1 to re-record and go back to step 2.
  • TIP: You can usually interrupt the AUDIX prompts when you are ready to enter a command.
  • To bypass the greetings, press 1 when the system answers.

Changing Your Password

1. Log in.
2. Press 5 4 .
3. Enter new password (up to 15 digits, 0-9) and press # .
4. Re-enter new password and press # .

Administer Call Types

AUDIX gives users the option to distinguish between different call types. If enabled, University employees can customize the greeting that callers will hear depending on the type of call received.

1. Log in.
2. Press 3 4 to administer call types.
   • Press 1 to distinguish betweem internal calls (from on campus) and external calls (from off campus).
   • Press 2 to distinguish between busy calls (you're on the phone) and no answer calls (you're out).
   • Press 3 to distinguish between prime-time calls and out-of-hours calls.
   • Press 4 to make no distinction between prime-time and out-of-hours calls. Prime-time is 8:00 AM to 5:00 PM.
3. Press *# to return to the Activity Menu.

Recording Greetings

Each user has the ability to record up to nine different greetings and can activate up to 3 greetings at a given time. To have more than one greeting active, users must first administer call types and then identify which call type is associated with the greeting when activating it.

1. Log in.
2. Press 3 .
3. Press 0 to listen to the greeting in use.
4. Press 1 to record a new greeting.
5. Indicate the greeting number, 1-9. (System greeting is 0.)
6. Speak the greeting at the tone.
7. Edit the greeting:
   • Press 1 to stop/pause.
   • Press 1 to continue.
   • Press 2 3 to play back.
   • Press *D to delete and re-record. (Go to step 7).
8. When finished, press *# to approve.
9. Activate the new greeting.
   • Press 1 for all calls.
   • For different call types, listen to AUDIX prompts and select call types for that greeting. (Prompts will vary depending on the call types you have administered.)
10. Press *# to approve when finished.

Record/Send Messages

1. Log in.
2. Press 1 .
3. Speak message.
4. Edit the greeting.
   • Press 1 to stop/pause.
   • Press 1 to continue.
   • Press 2 3 to play back.
   • Press *D to delete and re-record.
   • When finished, press *# to approve.
   • Enter recipient's address and press # .
     Listen to address and repeat for more individuals.
   For lists of people:
   • Press *L
   • Press # if you are the list owner, or enter list owner's address and press # .
   • Enter list ID (name) and press # .
   • Repeat for more individuals or lists.
5. Press **# to send now (without copy) or press *# to send with options.
   Schedule delivery
   • Enter delivery time (enter 405 for 4:05).
   • Enter A (AM) or P (PM) and press # .
   • Listen to schedule. (If not correct, press *D to delete and repeat delivery steps above.)
   File Options :
   • Press *M to access Options Menu.
   • Press 1 to make message private (prevents recipients from forwarding a message).
   • Press *# to exit Options Menu.

Get Message

1. Log in.
2. Press 2 .
3. Listen to message header.
4. Press 0 and listen to message.
   Options
   • Respond.
   • Press 2 3 to play back summary.
   • Press *D to delete and skip to next summary.
     If immediately after deleting a message, you need to restore it, press **U to undelete it.
   • Press 2 to return to previous summary.
   • Press # to save and skip to the next summary or press *# to skip to the next category.
   • Press **H to hold message in current category and skip to next header.

NOTE: Messages stay in the system for 10 days and then are deleted on a first in first out basis. If additional time is temporarily needed, clients should contact the Technology Support Center at 419-372-0999, 110 Hayes Hall, or fax them at 419-372-9499.

Respond to message

1. Press 1 0 to call sender directly.
2. To reply to sender via voice mail, press 1 7 and speak message, or
   Press 1 1 9 and speak message (to attach original).
3. Press *# to approve and send with options.
4. Press 1 2 to forward with comments, or
   Press 1 4 to record a new message.
5. Speak message.
6. Press 1 to stop/pause.
7. Press *# to approve.
8. Enter recipient's address and press # . (Repeat for more addresses).
9. Press **# to send now (with copy) or
   Press *# to approve with options.

Send All Calls to Voicemail

If you want all calls to go to voice mail, simply press the "send calls" button on your phone. If you don't have a "send calls" button, dial 181 and hang up. To take the send all calls feature off, press the "send calls" button again or dial 183 and hang up.

Order Voicemail Service

University employees can get voicemail for their campus phone by filling in the New Service Activation form on the  Technology Support Center's Submission Forms page.