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What telephone/voicemail services are provided for students at BGSU?
Bowling Green State University provides voicemail services to all students who have a 214 phone number (e.g. students in residence
halls and Greek units). Residences contain one analog telephone line with Caller-ID capability and an inactive voice mailbox.
A telephone is not provided. Voicemail can be activated only at the 214 number published under the student’s name for the
on campus residence that he/she was assigned. Until voicemail is activated, if the student resident is on the phone or doesn’t
answer the phone, after 4 rings callers will hear a voice message saying "You have reached a student room at BGSU that does
not have the voice mail set up, please find another way to contact the student.” If you are a student resident with a 214
phone number and the students who share the phone with you want to use the voicemail system to get messages or just record
a message to tell others how they can contact you, you need to activate your voicemail through the Technology Support Center
using one of the TSC Request Forms: Voicemail Assistance (for Students), at: http://www.bgsu.edu/its/tsc/page9482.html.
Special phone equipment is also available for students with speech and/or hearing problems. The University provides TTY stations,
as well as phones with louder handsets, or other alerting devices to students and employees for use based on need either at
a desk or in a dorm room.
The Technology Support Center provides support for telephone wiring, dial tone and voicemail problems and takes requests for
special phone equipment for students with speech and/or hearing problems. Contact them in person at Hayes Hall 110, by phone
at 419-372-0999, or by e-mail using their online form at http://www.bgsu.edu/its/tsc/page9500.html .
What if I have a 214 phone number but do not want to use voicemail?
If you don't want to use voicemail, we suggest that you record a message that tells callers how they can reach you by cell
phone or email. To do that, you need to contact the Technology Support Center in person at Hayes Hall 110, by phone at 419-372-0999,
or by e-mail using their online form at http://www.bgsu.edu/its/tsc/page9500.html , request bulletin board message configuration, and take a few minutes to complete the initial setup for bulletin board message.
If you prefer to have callers hear the default message that this phone does not have the voice mail set up, you don't need
to do anything.
Do I need to connect a phone to my 214 phone line to access voicemail?
No. You can access your voicemail to get your messages from any touch-tone phone. If you place your call from any phone connected
to the campus phone system, you can dial into the system by dialing 2-0822. If you use a cell phone or local off-campus phone
to dial in, you must dial 419-372-0822. You can also place a long distance call to access the system when you are outside
the local area. When you reach the voicemail system, you will use the personal phone number assigned to you with a numeric
password to access your personal voicemail box.
How do I change the name(s) I recorded on my initial login?
Dial into the voicemail system. From the activity menu, select 5. (5 won't be mentioned as an option). From the next set of
options, select 5 again to record your name(s).
How many days do my messages stay on the voicemail system?
Messages stay in the system for 10 days.
Can I get my messages from any location or do I need to be at my extension on campus?
You can get messages from anywhere in the world as long as you are using a touch-tone phone. Dial into the Audix system by
calling 419-372-0822 for local calls or 1-419-372-0822 for long distance calls. When you hear the prompt "enter extension
and # (pound) sign", enter your (5) digit extension (ex. 4-3333). You will not be able to login if you dial all 7 digits or
just the last 4 digits. Although you will be prompted to enter your password, you will eventually get the error "login incorrect"
if you don't use 5 digits.
When do calls go to voicemail?
If your phone is not answered within 4 rings, the call will transfer to voicemail. Or, if you are on the phone when someone
calls, your voicemail will automatically answer.
What does "Contact your system administrator" mean?
This means your voicemail box has been locked and you need to dial 419-372-0999 and put in a request to have your voicemail
box unlocked. You will be emailed or called when it has been unlocked. A voicemail box is locked when someone tries to access
the system more than 3 times with the wrong password.
What is the attended menu?
The attended menu is option #3 on the shared room's voicemail box for the multiple voicemail box configuration. If you are
using that configuration, you must record the attended menu before you can get any messages. If you have not recorded the attended menu, callers will hear this
message, "Attended menu not recorded, please try again later."
What does option #1 "To Record Messages" really do?
This option is often mistaken as the one to use to record a greeting. What it really does is "Send" a message through the voicemail system to one or more people without actually ringing their phone. This feature can be useful
in several situations. For example you can use it late at night when you don't want to wake someone up but still want to leave
a voicemail message. You can also send a message to yourself as a reminder of an appointment.
How do I know I have new voicemail messages?
Students who elect to keep the single voicemail box configuration will hear 3 beeps when they pick up the receiver as a notification
that new messages have arrived. Students using the multiple voicemail box configuration have to dial into the system and check
their personal voicemail box for new messages.
Why do I have to press **X to exit the system.
This will insure that you are disconnected from the voicemail system. If you don't do this, you could get the message "multiple
log-in attempts, try again later." You will usually have to call 419-372-0999 to ask for assistance. The voicemail administrator
has to call Denver for assistance. It is just a good habit to just press **X when you are done. She will then say, "Goodbye".
Can I use my own answering machine instead of voicemail?
If you connect a telephone that has an answering machine to your voicemail, calls can still go to voicemail if your phone
line is busy or if no one has answered the phone within 4 rings. We suggest that you use voicemail instead of an answering
machine. If you still prefer an answering machine, you need to set your answering machine so it picks up before the 4th ring
and put a message on your voicemail directing callers not to leave messages for you there.
If I am sharing a voicemail box, how can I save a message that is not for me?
To hold a message in your new messages box, press **H. If you have listened to a message and pressed #, the message goes into
your old messages box. You can listen to old messages after you listen to any new messages that have arrived.
Can I retrieve a voicemail message I deleted?
If you have listened to a message and accidentally pressed *D to delete it, you can undelete it only if you press **U immediately
after the *D command. Otherwise it cannot be retrieved.
What should I do if I get into the wrong area of the menu system?
To return to the Activity Menu, the main menu in the voicemail system, press *R.
What if I forget my password, or what if I change rooms?
If you forget your password, change rooms, or experience problems with your voicemail, contact the Technology Support Center
at 419-372-0999 or via e-mail by filling out their Voicemail Assistance Form at URL: http://www.bgsu.edu/its/tsc/page9500.html .
Can I include individuals on my calling list who do not have the voicemail system?
No, the calling lists can consist only of those individuals who also have the voicemail system.
Can I get call waiting?
Call waiting is not available on analog phone lines - the type available in student residences.
How about call blocking? Automatic callback?
Call blocking isn't available, but automatic callback (to an extension that had been busy at the time of the initial call)
is among the features provided in the voicemail system.
Can I use my computer to make calls, or use voiceover IP in place of the voice system? How about forwarding my voicemail to
my cell phone or pager?
The answer to these questions is no, primarily due to security and cost concerns.
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