Information Technology Services has management and operational responsibility for the University's telephone switch. The current system, installed in October, 2001, is an Avaya G3R Telephone System located in Hayes Hall. Long-distance rates are $.10/per minute for all calls. For service charges, see Telephone Equipment/Service Charges. See the Telephone User's Guide for operating instructions for telephones in campus offices and the  FAQs about the Telephone/Voicemail System at BGSU for other issues associated with installation of the switch. The system works with the AT&T AUDIX Voice Messaging System available for faculty, staff, graduate student offices, and residence halls.

Operator Services

Our Operator Services area provides telephone directory services for the campus.

Adding, Changing, Moving and Reporting Problems with Phones

These requests should be submitted using the Telephone Assistance Forms. Services that may be requested using these forms include: New Service Activation, Temporary Service Activation, Removal/Deactivation of Service, Request to Move or Change Existing Telephone Service, Request for a Hosted Conference Call, Activate/Deactivate Department Long Distance Code, Change Display and/or Voicemail Assistance, and Reporting Telephone Problems.

Links to the Telephone Assistance forms are also available from the ITS Web page at www.bgsu.edu/its by selecting Forms from the left navigation.