BGSU :: Information Technology Services :: Information Technology Services

Information Technology Services

	Resources Available to the BGSU Community

	The BGSU main page, with links to other primary campus web sites, is located at: http://www.bgsu.edu . The main page for Information Technology Services is located at: http://www.bgsu.edu/its. The department provides technical support for campus mainframes, campus servers, institutionally-owned desktop computer systems in labs and offices, the campus telephone system plus wired and wireless access to the campus network. We are under the Office of the CIO at http://www.bgsu.edu/offices/cio The Technology Support Center (TSC) in room 110, Hayes Hall, is the primary point of contact for technical support of institutionally-owned computer systems and telephones. Online assistance is available at: http://www.bgsu.edu/its/tsc/self-help. Clients can also request help by filling in one of the online forms at http://www.bgsu.edu/its/tsc/page9500.html, by calling (419) 372-0999 or sending email to tsc@bgsu.edu . Students looking for more in depth assistance with computer technology needed for a class project or tutoring should visit the Student Technology Center or consult their web page at URL http://www.bgsu.edu/studenttech . The Student Technology Center is located in 127 Hayes Hall. Students living on campus should first consult the Residential Computing Connection for technical assistance by visiting their web site at http://rcc.bgsu.edu/ or sending email to rcc@bgsu.edu . Information pertaining to BGSU's email system called BGNet is available at http://www.bgsu.edu/its/tsc/self-help/page9613.html . Everyone who receives a BGNet account will also be able to access MyBGSU, BGSU's enterprise portal. With a single sign-on, MyBGSU provides a single source to access to multiple systems and services in an environment that is tailored to your affliation with BGSU. Within MyBGSU, you can also access BGSU's Blackboard portal for online courses and campus communities by clicking on the MyCourses tab. For more details about the MyBGSU Enterprise portal, see http://www.bgsu.edu/its/tsc/self-help/page10888.html. For more details about the Blackboard portal, see http://www.bgsu.edu/its/tsc/self-help/page9614.html . The Information Technology Committee developed the BGSU Acceptable Use Policy for Information Technologies. You can review it at http://www.bgsu.edu/organizations/itc/acceptable_use.html or http://www.bgsu.edu/its/page9605.html . For wireless locations at the main or Firelands campus and configuration instructions, go to http://www.bgsu.edu/its/tsc/self-help/page9565.html . Some of the software used at BGSU is available using campus software servers and on a CDs that can be checked out at the University libraries. For more information, please visit the Software Distribution Self Help page at http://www.bgsu.edu/its/tsc/self-help/page9649.html . For the 2006-2007 academic year, BGSU joined with other institutions in the Inter-University Council of Ohio (IUC) to negotiate a Microsoft campus agreement so that BGSU is able to offer access to popular Microsoft software at substantial savings to faculty, staff, and students. For details see http://www.bgsu.edu/its/software/microsoft/. At http://www.bgsu.edu/its/labs/, computer lab hours and other information about lab facilities is available. Staff in ITS labs will answer basic questions about available software. Faculty may reserve labs for instructional purposes by completing the form at : http://www.bgsu.edu/its/labs/reserve/page10657.html . For campus offices, the Technology Support Center is the contact to request telephone and voicemail services. The TSC also assists students in an on-campus residence at BGSU who have a 214 phone number with voicemail. For details about support and services, see the Telephone/Voicemail self help page at http://www.bgsu.edu/its/tsc/self-help/page9650.html . For a listing of technology equipped classrooms at BGSU and instructions, see http://www.bgsu.edu/offices/cio/page9632.html . Students who want to withhold personally identifiable directory information (e-mail address, phone number, etc. ) should complete the withholding form at http://www.bgsu.edu/downloads/academics/file5597.pdf and send in a signed copy to the Office of Registration and Records in room 110, Administration Building. ITS computer accounts for BGSU students are available for up to six months after those individuals are no longer registered for classes. BGSU faculty and staff accounts are eligible for deletion within one week after employment is terminated.