Information Security Office

What is malware?

Malware is a term for any unwanted software that is installed without user knowledge. It can monitor and track computer use, record keystrokes, and lead to the loss of personal information.

How do I minimize the risk of malware infections?

• Avoid visiting any untrusted website, especially on systems that contain sensitive information.
• Do not open unexpected e-mail attachments.
• Avoid downloading and installing any software or application encouraged by a pop-up window.
• Install anti-virus protection software and make sure it is configured to update automatically.

What are symptoms that my computer might be infected with malware?

• Large number of pop-up adds, even when not surfing the web.
• Constant error messages, system freezes or blue screens often.
• System won’t shut down or restart.
• Programs installed that you don’t use.
• Replies to emails that you did not send.
• Web browser goes to different websites than requested.
• Toolbars present that you did not install.
• Unfamiliar system tray icons (Windows, lower right-hand part of the screen).
• Keyboard keys that do not respond or respond slowly.
• System constantly runs slowly.

What should I do if I suspect my computer is infected?

Cease online banking, shopping and other username/password activities.

Contact the Technology Support Center at (419) 372-0999 or tsc@bgsu.edu.

Students on campus should contact Residential Computing Connection at (419) 372-4722 or rcchelp@bgsu.edu.