Information Security Office
What is malware?
Malware is a term for any unwanted software that is installed without user knowledge. It can monitor and track computer use, record keystrokes, and lead to the loss of personal information.
How do I minimize the risk of malware infections?
- Avoid visiting any untrusted website, especially on systems that contain sensitive information.
- Do not open unexpected e-mail attachments.
- Avoid downloading and installing any software or application encouraged by a pop-up window.
- Install anti-virus protection software and make sure it is configured to update automatically.
What are symptoms that my computer might be infected with malware?
- Large number of pop-up adds, even when not surfing the web.
- Constant error messages, system freezes or blue screens often.
- System won’t shut down or restart.
- Programs installed that you don’t use.
- Replies to emails that you did not send.
- Web browser goes to different websites than requested.
- Toolbars present that you did not install.
- Unfamiliar system tray icons (Windows, lower right-hand part of the screen).
- Keyboard keys that do not respond or respond slowly.
- System constantly runs slowly.
What should I do if I suspect my computer is infected?
Cease online banking, shopping and other username/password activities.
Contact the Technology Support Center at (419) 372-0999 or firstname.lastname@example.org.
Students on campus should contact Residential Computing Connection at (419) 372-4722 or email@example.com.