What is malware?

Malware is unwanted software (also known as spyware) that is installed without user knowledge. It monitors and tracks computer use, can record keystrokes and lead to loss of personal information.

How do I minimize the risk of malware infections?

Do not websurf to untrusted websites & avoid unnecessary websurfing on systems that contain and process sensitive information. Do not install unsupported software or open unexpected email attachments.

Avoid downloading and installing any software encouraged by a pop-up window.

Install anti-virus protection software and keep it constantly updated.

What are symptoms that I might be infected with malware?

•  Large number of pop-up adds, even when not surfing the web.
•  Constant error messages, system freeze or blue screens often.
•  System won’t shut down or restart.
•  Programs installed that you don’t use or email replies that you did not send.
•  Web browser goes different websites than requested.
•  Toolbars present that you did not install.
•  Unfamiliar system tray icons (Windows, lower right-hand part of the screen.)
•  Keyboard keys that do not respond or respond slowly.
•  System runs constantly runs slowly.

What should I do if I suspect my computer is infected?

Cease online banking, shopping and other username/password activities.

For university owned computer systems, contact the Technology Support Center at (419) 372-0999 or tsc@bgsu.edu.

Students on campus should contact Residential Computing Connection at (419) 372-4722 or rcchelp@bgsu.edu.