Frequently Asked Questions
I need to get a new card. Do I have to bring anything with me to get it?
You will need to bring one of the following forms of identification with you to BG1 Card Services
A valid State-issued driver's license with photo.
A valid State-issued photo ID card
A valid passport with photo
A valid military ID card
If you are a new employee, you will also need to bring a completed department authorization form.
Is there a fee to get a new or replacement card? There is a non-refundable $25 fee for each card. The fee will be paid when the card is printed. Accepted forms of payment are cash, check, credit card, bursar account or department authorization. This fee is subject to change.
I lost my current BG1 Card but found my old one. Can I use the old one? As long as your old card is the new design (May 2011 or later) and is still in good working order, the answer is yes. Just bring your old card to BG1 Card Services to have it reactivated. It's quick, simple and free!
How do I open a BG Bucks account or add money to an existing account? If you have a current BGSU photo ID, you already have a BG Bucks account. Click here for more information on how you can activate your account with a deposit.
What is the Card Verification Code (CVV2) that is requested when I try to make a deposit on-line? That is the three digit code that is listed on the back of your credit card. You must have this code in order to use the on-line deposit feature.
If I make a deposit to my BG Bucks account using a credit card, will I be charged a service fee? No, you will not be charged fees to add money to your BG Bucks account.
How can I check the balance on my account? Click here.
What do I do if I lose my card or it is stolen? Click here.
What are the differences between BG Bucks and Meal Plans?
BG Bucks is a prepaid or stored value account that is used for locations all across campus such as the Bookstore, Dining Services, select vending machines, and select community merchants. The BG Bucks account may be used to supplement your meal plan. Traditional Meal Plans are a set amount of swipes that are used at the all you care to eat dining facilities. Falcon Dollars are the amount of retail dollars, based on the meal plan selected, that can be used in any of the residential dining facilities. For more information about meal plans and dining options, click here.
Can I withdraw cash or get a refund of my BG Bucks? You cannot withdraw cash from you BG Bucks Account. However, you can request a refund. Complete the Refund Request form. Please allow approximately three to four weeks to receive your refund check. A check processing fee will be deducted from the amount of the refund.
Is the BG1 Card a credit card that I can use anywhere? No. The BG Bucks is a prepaid or stored value account that is only accepted on-campus and by select community merchants who have registered to participate in the program. The BG1 Card is the photo ID used to access the account. Click here for a complete list of where your card is accepted on-campus. Click here for off-campus.
Do my BG Bucks expire? No. Your BG Bucks carry forward from semester to semester and from year to year. However, BG Bucks with no activity during a 24-month period are considered inactive and subject to an annual service charge.
Who should I contact if I have a question about one of my transactions? You need to first discuss the issue where the transaction originated. If you have further questions, please contact the BG1 Card Services.
Where is BG1 Card Services located? BG1 Card Services is located in room 130 of the Bowen-Thompson Student Union.
Can I use my refund check from the Office of the Bursar to make a deposit to my BG Bucks account? Yes. Bring your refund check and your BG1 Card to BG1 Card Services.
I have run out of Falcon Dollars, can I still purchase meals at the Union? The BG Bucks can be used at any dining facilities on campus, including the Union. You may make a deposit to your BG Bucks account at any time in any amount.
I am confused about my meal plan balances on MyBGSU. Who can help me with this? Dining Services can help you with questions about your meal plan swipes, Falcon Dollars, and rollover balances.
Where can I obtain a BG1 Card and what do I need to get one? Click here.
I am a new employee. How soon can I use my BG1 Card? You can start depositing funds to your account as soon as your BG1 Card is printed.
Can I have money taken out of my paycheck and automatically deposited to my BG Bucks account if I am a BGSU permanent faculty or staff member? Yes. For more information, click here.
What is my limit on how much can be deducted from my paycheck? The amount that you authorize to be deducted from your paycheck should be no more than 50% of your paycheck.
Is PNC the only bank participating in the BG1 Card Program?
Yes, PNC is the exclusive banking partner of the BG1 Card Program.
How do I find out more about the benefits of linking my PNC Bank account to my BG1 Card?
You can speak to a PNC Bank representative in their office in the Bowen-Thompson Student Union. You may also go to the PNC web site for more information.