What other merchants are currently accepting the BG1 Card? Click here.

Where is BG1 Card Services located and what is is the contact information?
BG1 Card Services is located on the first floor in the University Bookstore in the Bowen-Thompson Student Union. You can reach the center by phone 419-372-4127 or by email bg1card@bgsu.edu.

What marketing does the BG1 Card provide for my department?
Your department name will be displayed on the BG1 Card web site when you are a long-term user. Your department may also be included in printed promotional materials that are distributed to students, faculty and staff through a variety of marketing opportunities.

Do I need to physically see the BG1 Card for the purchase?
If you have been approved to allow orders over the phone or through the mail, you must verify the identity with the ID upon delivery or pick up of the item(s) purchased.

What should I do if the picture or signature on the BG1 card does not match the customer?
If the signature or picture on the BG1 Card does not match the customer, you should not accept the card and void the transaction.  Then you should call BG1 Card Services to report the situation at 419-372-4127.

What should I do if I accidentally overcharge someone?
You should process a return for the original amount to reverse the transaction. You should then re-run the transaction for the correct amount.

Who do I contact if I am having technical problems?
Please contact BG1 Card Services at 419-372-4127.

How do I reconcile at the end of the business day?
On the BG1 Card System, the end of the business day is at 3:00am of each day. You have the option to run reports on your equipment that will allow you to get your daily sales figures. If you have been granted access to the BG1 Card software, you can run reports directly from your PC as needed.

How long does a transaction take to process on BG1 Card equipment?
Transactions take approximately 15 seconds.

How will I know if the customer lacks sufficient funds to pay for the merchandise or service?
If the customer does not have sufficient funds, the transaction will be denied when you swipe the card.